Dunelm Reviews

Name: Dunelm
Rating: 2.29

2.3 Rating 1,035 Reviews

31 %

of reviewers recommend Dunelm

Company Reviews

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Metrics

2.3

Based on 1,035 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Dunelm 3 star review on 13th December 2023

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Entered the Ashton under lyne branch looking for curtains for my caravan , didn't know where to start.a lovely brunette lady got us set up with another fantastic staff member. 10/10. Great service”

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Posted 2 years ago

“Visit 27/08/21 - amazing member of team Sue/Svetlana, who went out of her way to help me find a product, searching shelves from a stepladder. She then went onto help 2 other shoppers with multiple questions, she did all this in a considerate way. It was an absolute pleasure being helped by such a conscientious person. Many, many thanks”

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Posted 2 years ago

“I recently visited dunelm at Mansfield looking for pencil pleat curtains - not having realised that they are as rare as hens teeth! Rows and rows of ring tops but I only found a small display of the type I wanted. I was leaving the store via the curtain fabric dept when a young man by the name of Kyle asked if he could help. What an asset he is to Dunelm- endless patience , took me round the aisles to show me the type I wanted & explained the ones I could only get on line! I ended up buying 3 sets of curtains (one set online) plus other sundry items. This is what selling is all about-enthusiasm for your job. Well done Kyle.”

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Posted 2 years ago

“Ordered my Fitzgerald night stands online arrived on time there was a problem with one contacted customer service they arranged for a new one to be dispatched gave me a date arrived on time great delivery team 😌”

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Posted 2 years ago

“I had excellent customer service from a staff member name Lauren in the Enfield branch. She I needed curtains fir an elderly man but did not understand the measurements. She stayed with me and helped me understand what I would need, I was very flustered but she took the time to put me at ease and then continued to help when I needed nets and PVC coverings. Absolutely helpful & kind young lady.”

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Posted 2 years ago

“I visited Morecambe store and needed assistance, I asked a young lady called Scarlett would she mind helping me, she immediately said “of course I will “ with lovely smiling eyes above her mask. She was absolutely great in sorting out my various requirements, chatting to me pleasantly as she did so. It was a delight to be served by such a charming, efficient and professional young lady. Well done Morecambe store staff training.”

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Posted 2 years ago

“Joe m. From rugs in the Boucher Road store Belfast was an absolute gentleman in helping us pick out our rugs. He was very polite and helped to roll them up. Joe ended up going up and down the stairs with heavy rugs for us leaving them to the till with such a positive attitude. He even helped us pick the correct textures, colors and sizes.”

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Posted 3 years ago

“Excellent service from the manager at the Wrexham store on Sunday, I had an item to return that was faulty and I had not got my receipt, but he went on the computer did what he had to do and replaced my item, he was really pleasant too, unfortunately I did not get his name but he deserves a mention.👍 5 Star service.”

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Posted 3 years ago

“I have just had 2 pairs of curtains made at dunelm. Thrilled with them. We had them fitted for us. Very professional service . Would recommend Dunelm to anyone.”

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Posted 3 years ago

“I just love dunelm, I've just kitted out my boat with made to measured blinds, cushions,bedding mirrors,flowers all whilst in lockdown so thankyou dunelm for keeping me busy through this tough time 🙂🙂”

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Posted 3 years ago

“Dunelm 2.5 M Rainbow Parasol 🌈 This has really brightened up my little garden with its stunning colours .... The size is perfect, it won’t need to be shuffled about to keep me shaded ! So happy to have great service, excellent prices and safe delivery 🚚 🌟🌟🌟🌟🌟🌈 Thank you Dunelm”

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Posted 3 years ago

“Had my shutters fitted yesterday by Mitchell & co from Dunelm. They did a fantastic job & my shutters look amazing. Such an easy process, book your appointment online & then Mitchell measures up & gives you good advice, 6 weeks later Mitchell comes back & fits your new shutters. Will definitely use their service again”

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Posted 3 years ago

“the furniture is lovely and the customer service is second to none. having said that i was disappointed with the fitted sheet I bought they are usually 50% polyester and are now all cotton wouldnt buy another the do not iron well.”

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Posted 3 years ago

“Height of covid .I ordered online and collected within the hour. Safety measures for staff and customers were A1 and quick service ..Thank you.”

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Posted 3 years ago

“I have had quite a few orders from Dunelm. I had one problem with some bedding they didnt have in stock but they took money. I had a nice email saying sorry about it and that they have put my money back into account. Everything else orders have come before date due all intact.”

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Posted 3 years ago

“first item i received was smashed this was replaced and arrived the next day , really happy with my purchase”

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Posted 3 years ago

“Your staff at the Redditch and Solihull branch are a credit to your company. A staff member at Redditch helped me to try to secure a Christmas tree and as a result I went to Solihull branch. James and Richard went the extra mile guiding me into the store personally from the car park area to your store then carrying the goods to my car in the pouring rain with smiles to boot. I am so very impressed by these staff who couldn’t have been more helpful. Sonia H from Bidford on Avon”

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Posted 3 years ago

“Recently ordered items for delivery and to collect, and have to say we had a very courteous, efficient, and pleasant experience from start to finish. No hassle, all very professional. Thank you dunhelm shrewsbury!”

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Posted 3 years ago

“Great customer service at Dunelm Birkenshaw Industrial Estate for two weeks in a row from Holly.”

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Posted 3 years ago

“The Curtain fitting team at the St Albans Store are so efficient especially when I was unable to order my kitchen blind due to lockdown. With the persistance and efficiency of the team, my order went ahead. I cannot recommend the team enough. In the past I have paid well over the odds for blinds to be fitted in my home, Dunelm go a far greater job at a 1/3 of the cost”

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Posted 3 years ago

Dunelm is rated 2.3 based on 1,035 reviews