“I am livid with eDreams, we booked flight tickets wich was confirmed via email, yet when we arrived at the counter we were informed that we were not on the manifest. We then received another mail stating that our tickets were not confirmed but not to worry as NO FUNDS were deducted. All lies, the funds were deducted immediately. After reporting this we have to wait 48-72hours for a supposedly escalated refund. THIS IS FRAUD. All the additional costs
now incurred for a holiday that was planned is now ours to bare. ENightmare is a more befitting name for this company who lies outright in writing!!!!!”
“I am extremely disappointed with eDreams. My daughter used my credit card to buy a ticket, and they automatically charged my card for a "Prime" subscription—something she never subscribed to or wanted. Despite numerous calls to their customer service, where she clearly expressed that she did not want the Prime service, they refused to issue a refund and instead offered coupons for future purchases, which she didn't want.
Now, a year later, they've charged my card again for the Prime subscription without any consent. After contacting their customer service again, I encountered rude representatives who refused a refund and only offered coupons once more. This feels like a scam!
Is this what they do—trap customers into recurring charges without consent? I find this practice deeply unethical and offensive. I urge others to be cautious when using their services.”
“The staff PURVA / POORVA is extremely rude.
She speaks in a condescending manner and also keeps interrupting.
I recommend that she is fired immediately”
“I had an extremely disappointing experience with eDreams Travel. They fraudulently took my money and provided no flights in return. To make matters worse, their customer service is non-existent. Despite numerous attempts to contact them, I received no assistance or resolution. I strongly advise against using eDreams Travel for any bookings. Save yourself the frustration and choose a more reliable travel service.”
“My sad story with eDreams.
As I travel a lot, in 2022 I downloaded the eDreams app, but it turned out to be completely useless. Then I deleted it from my phone and forgot about it.
On 9/12/2022, eDreams charged €54,99 to my company account. I quickly looked up how to unsubscribe on the website and did so. And what do you think, in 2023 eDreams charged the same amount again. I then emailed them demanding that they immediately cancel my account for good. I received a polite reply that 'Your Prime subscription has been cancelled. We are sorry to see you leave the eDreams Prime family.' with a long explanation that I had signed up for Prime and that they had applied some superballs to me. In the meantime, I did not sign up for any Prime. On the contrary, I closed my account.
And then, surprise surprise, just a Christmas present - couple days ago - on 11/12/2024 eDreams charged €69.99 to my account.
Perhaps some of you have experienced such brazen behavior from eDreams and can advise on how to get my money back and get rid of the company forever? Attempts to contact the company by e-mails no longer work. As I am currently in South India, a call to Europe will be very expensive...
Oh, and a word of caution to the unwary traveler - be careful...
Laimė”
“edreams has the worst customer and VAT invoice service ever experienced.
They basically refuse to give me a VAT invoice for my flights and they didnt give me any invoice at all for my car rental.
DONT USE THIS SCAM COMPANY!”
“A few days back I had to book a ticket to UK from Germany but it proved to be nightmare for me. Absolute customer rip off. I booked a ticket and paid the amount straight away but two weeks after edreams again took £89.99 from my account without informing me of any such charges. Phoned customer service thrice and they told me that they took that money for membership which I didn’t even opt for. After heated conversation they assured me a refund of £45 which still I didn’t receive but for the other £45 they shamelessly denied returning. What a scam.”
“like everyone else, this company is a scam. They use small print to get you to pay for their prime membership and their emails go to junk so you are not aware till they take the money and then they won't refund.
Horrible experience and you feel like you have been robbed
not sure why anyone would run a company like this
STAY AWAY”
“Everything. Extortionate prices. Terrible service, I wasted 90 minutes on the phone and got absolutely nowhere. I still have no idea how I came to be with them as I thought I was still on the safair site. I fly with safair usually 3 or 4 times a year, but will not use them in the futire after this experience. Daylight robbery. Now they have the audacity to charge R195 for some Prime thing or other that I didnt request. Will NEVER use again. Avoid this company at all costs!”
“CRIMINAL ORGANIZATION!
SCAM!
BE VERY CAREFUL!
When purchasing a flight ticket the system in a misleading way put me in the position of purchasing a free trial membership of a year subscription which would get automatically charged if not cancelled before a certain date. The website says you may cancel through the website itself or by calling a call center free of charge.
Well, the edreams website has no link to click on in order to cancel the subscription. Obviously that's a smart way to oblige the customer to speak on the phone to a person.
The call center employee, clearly instructed by edreams, was trying all the excuses possible to convince me not to cancel, even offering an amazing discount, and to make the call as exhausting as possible, in order for me to give up on my request. I insisted several times on my request of cancelling the subscription and the employee on the phone was keeping on the call saying it was a very very long procedure.
Finally I won and received the email of cancellation of this ghost subscription, but it took me almost 45 minutes on the phone talking to this awful edream call center.
NEVER AGAIN!
Edreams is a bunch of criminals trying to make money misleading people.
Edreams go to JAIL!”
“They lie with the free trial and after they charge you! Do not trust the FREE TRIAL, it s a BIG LIE! They charge you imediatley and after they say that you don t have acces to a free trial !
LIARS !”
“Avoid Edreams at All Costs!
I am beyond disappointed and angry with Edreams. They have blatantly taken advantage of my trust, and I can’t believe a company would operate in such a deceitful way. Without my consent, Edreams charged me 69.99 euros for a Prime membership renewal—despite the fact I haven’t used their platform in over a year and a half!
Immediately after seeing this unauthorized charge on my account, I called their customer support hotline, where I waited 20 minutes just to speak to someone. After finally getting through, I explained my situation and requested a refund. I was met with dismissiveness and was told refunds are “no longer possible.” Instead, they offered me a laughable “90-euro voucher” for a booking over 300 euros. Really? This is how they resolve an issue they caused?
This is not the first time it’s happened. In November 2023, I canceled my membership on their website only to be charged the next day! That time, after fighting for a refund, I was finally told my membership would be canceled, and I was left under the impression that I’d be free from Edreams' shady practices. And yet here I am, still getting charged a year later.
It’s clear from my experience, and from reading countless other reviews, that Edreams has no intention of improving. This isn't an isolated incident; their reputation speaks for itself. Friends, family, and my entire community in Bulgaria have all been warned about this company and their deceitful tactics.
Edreams, do the right thing and refund the customers you've wrongfully charged. To everyone reading this, beware—do not trust Edreams. There are far better, trustworthy travel platforms out there. Save yourself the headache and go somewhere else.”
“This company takes advantage of senior people purchasing tickets online and enrolls you in annual memberships which then charged you 69.99 every year and they make it difficult to cancel. Aweful practice.”
“Cheaters... Stay away from this so called "club". They will charge every year 89.99 for your stupidity to buy air tickets only once... It is imposible to reach them via indicated phone number... I have reported my case to the police.”
“I am extremely disappointed with eDreams. After booking a flight, it was canceled by the airline, EDREAMS promised a full refund yet eDreams deducted $200 for non-refundable service fees. It’s misleading to advertise a "full refund" when hidden charges apply. I feel cheated and will be reporting this to the Ombudsman and ATAS. Avoid at all costs!”
“Worst air ticket reservation platform. I cancelled my ticket 2 hours after reservation, and I never get the refund published in their website. Never never use this service.”
