“Shady company that sold me an expensive part that was "in stock" and then emailed 3 days later to tell me it wasn't in stock and a refund would take up to 7 days. Then they shorted me on the refund. Go elsewhere.”
“This company are a bunch of liars and crooks in my opinion.
I ordered a part that said it was for my s500 and when it came it didn’t fit. When I contacted them they said I can return it but out of my own pocket . Now it costs more to send it back (and I did send it back) than what it costs.
This company which continues to accuse me of lying which I’m not. When I ordered it online it said it was for my car!! Why would I buy anything I couldn’t use?? Especially when the site tells you if it’s for your car or not!!!
Very unprofessional and in my opinion crooks.. I found so many other great companies don’t need this crappy low level establishment.. I guess they couldn’t pay the $30 for the return for the mistake they made..”
“They refuse to give me a refund for items the say they received on the 24 waited 10 days now they never received it tracking number shows it was delivered very unprofessional company say they have a 1000 returns a day one person do all the returns need a better system packages wouldn't get lost bad business.”
“I have done business with eEuroparts for about 1 1/2 years now and have spent hundreds of dollars with them fixing up my Saab. A few weeks ago I purchased some emblems for my car. My order was split and I received the emblems for the wheels without problems. The front and rear emblems however did not show up at my house even though the Postal Service shows the package as delivered. I have no idea where it was delivered, but I sure did not get it. When I called their customer service department, some very rude guy told me to check with my neighbors - that was it! I then contacted them via email and got the same response. So they chose the carrier - they did not insure the package - and now they expect their customer to walk through the neighborhood checking with random strangers if they got my mail? That is simply an insane request!! I was furious and let them know it. They came back advising me that they could not do anything until I trace the package with the Postal Service. I did that, thinking that eEuroparts would then do the right thing. USPS only advised that the package shows delivered and eEuropart now says they cannot do anything. Any reputable company would either issue a refund or re-send the lost item, not this outfit. I will certainly take them off my list of vendors to use and would not recommend them to anybody! Spend your money with a company that values their customers and provides true service rather than just taking your money and walking away as soon as a problem arises! eEuroparts? Never again!”
“Promised and charged for next day delivery
Did not appear and it took 10 days for dhl to finally find and return battery to europarts without it ever coming near my address”
“ordered and paid for oil to be delivered on 5 january. still waiting on 18th jan. cannot get hold of company easily. spoke to foreign lady 'na-na' last week who was checking out and no response.
i have e mailed continually asking for refund. no response. will be contacting my credit card company for a refund now.”
