Etsy Reviews

2.1 Rating 652 Reviews

27 %

of reviewers recommend Etsy

Company Reviews

Questions

Metrics

2.1

Based on 652 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Etsy deliver? How long does Etsy take to deliver? Does Etsy deliver on time? How is accuracy and good condition of items delivered by Etsy?

Returns

Customer Service

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How long does Etsy take to deliver?

Helpful Report

(2 weeks ago)

Etsy normally delivers over 7 Days.

Helpful Report

(2 weeks ago)

40.00%

Industry Average

“ I purchased a product, and was delivered to the wrong address. They use USPS for delivery. I was tracking the order and even my address was correct is showing in the site delivered to the wrong address. Contact Etsy no response... Don't buy anything from them anymore. ”

- Julio Hernandez

“ Just use Amazon. Most items take 3-4 weeks to be delivered. I'm still waiting, 6+ weeks later, for others. The nature of the company should be to provide fast delivery. It's just a pointless service and company. Stuff made my people at home, which is of poor quality and takes a months to arrive. Most customers would be ordering for a birthday or some kind of gift for someone. Waiting 6+ weeks is just mental. ”

- Alex

“ Delivery was quick and the lavender well parcelled. ”

- Anonymous

Etsy Reviews

Delivery - Slow