“Still awaiting refund for item returned which they have had over 14 days. Thieves who do not acknowledge emails even if only to let people know their current corona virus situation. Avoid.”
“The absolute worst website to order sneakers from I order two pairs Of sneakers at 133$ They charged me 233$ foot locker stole my money And then played like they have no idea lied on my bank I will never ever buy a F&$@kin thing from foot locker ever again horrible business horrible customer service just bad DO NOT ORDER FROM THEM!”
“That clowns took my money more than a month a go, but I still don't have my trainers
It's impossible to get in touch with them ,they just don't give a f*ck
Will never ever order or go in the store, my friends either”
“Waited 2 weeks for them to tell me my order was cancelled...a day after they should have been delivered! It's been another 9 days and I still haven't recieved my refund. DO OT BUY FROM FOOTLOCKER”
“I ordered a shoe for my niece birthday on the 15 april since the 18 of april it says out for delivery i called them and they blaming Hermes saying they cant contact them to know what happened to the shoe, its been a months and 10 days now and still no answer from them. Its my first experience and am very disapointed please do not buy from them, horrible company after 40 min and 1h on the line waiting i get we are currently busy and hang up shame”
“I ordered shoes, they came right away but one of them is missing something....I've called many times they aren't taking calls or your on hold and after 40 minutes one time and 30 the other I hung up. I sent several email and get one back saying someone will contact me within a day....well still waiting🤷Im filing a report with the BBB and will never purchase from them again”
“HORRIFIC CON MEN STOLE MY MONEY took my money for trainers that never arrived no reply to email or phones calls HORRENDOUS they owe me £134 no better than THIEVES”
“Worst experience ever, I ordered a pair of shoes on the 23 of April for $141 they accepted my money immediately and I received an email saying that orders may take up to 24 hours to process and the delivery may take 3-7 business days
It’s may 1st now and I’ve sent multiple emails and tried to call but couldn’t get through no one has replied to my emails but today I was notified that my shoes had shipped
Do not order online, worst service ever.”
“WORST PLACE EVER!!!!! I bought my air force 1s A WEEK AGO and they told me that it would come within 3-5 business days. Then I dont even get a confirmation email or any email about where it is and whats happening with them, Then proceed to email them 5 days ago and still NO RESPONSE and finally when i check my status online it says its NON-EXISTANT thats not even the worst part I call and FINALLY after 1 hour and 30 minutes get a representative on the phone he asks for my information then proceeds to hang up and im still waiting for the call after another 1 hour and 30 minutes ITS BEEN 3 HOURS AND IVE BEEN ON HOLD HORRIBLE EXPERIENCE EVER DONT BUY HERE DONT EVEN CHECK THE WEBSITE DONT BOTHER I HOPE YOU ALL GO BANKRUPT SOON (oh and the employees at the stores are rude too they dont even care about you just to get paid and talk with their friends)”
“I ordered a pair of sneakers on APRIL 8 for my daughters birthday. Website said they would be shipped in 4 to 5 business days. She never received them. I emailed Footlocker several times and finally after my third or fourth email I received a response and they told me they were out of stock and scheduled to be shipped In AUGUST! When I questioned how they can advertise items and accept orders for merchandise they don’t even have, I was simply told it was out of their hands and up to the manufacturer!”
“Worst experience. I wish I could give them 0 stars! I ordered shoes online and when they showed up they were the wrong pair. I waited on the phone to reach a customer service representative for 50 minutes. She was cold and didn’t care. She told me I had to return the shoes but they would not send me my pair because they were sold out. She really only cared about getting the other shoes back because they are worth more. I will never buy from footlocker again. At least I get my money back when they get their shoes back.”
“I wish had read reviews before bought three footwear from them.
This is so far the worst place for me to buy my footwear.
Garbage..garbage.
No, I would not buy my kicks from them anymore”
“Added to cart only to get to check out for the website to refresh it self kick me off as if I was not inline online since 6am. Screw footlocker. If anyone deserves to go bankrupt. Its these guys”
“Bought a pair of nike trainers online for £90 for a gift. When they arrived they looked like they'd been worn and the box was dirty. Not happy, emailed for an exchange but due to how long they were taking to reply I asked for a refund and purchased a pair from Nike. We had several emails back and forth until they asked me to send pictures. I refused as the shoes were delivered that way and told them they could take as many pictures as they want when they got them back. They agreed to send me a prepaid UPS label and I sent them back. A week later they sent an email stating they looked like they'd been worn so no refund and the shoes are on the way back to me. Again several emails with me explaining that's why I had sent them back I was told their decision is final and there is no recourse and they are not going to reply to anymore emails. Absolutely disgusted as I've paid £90 for worn trainers. Do not buy from Footlocker.”
“Ordered some Jordan’s for my daughter bday Sunday on Thursday night. I paid an extra $32 for 1 day shipping. When I checked my shipping status it said it would be delivered on Monday. Four days later. Never again.”
