Foot Locker Reviews

1.5 Rating 254 Reviews
13 %
of reviewers recommend Foot Locker
1.5
Based on 254 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Foot Locker 1 star review on 3rd March 2022
Jo Castillo
Foot Locker 1 star review on 3rd March 2022
Jo Castillo
Foot Locker 1 star review on 20th January 2022
Sean S
Foot Locker 1 star review on 10th December 2021
Anonymous
Foot Locker 1 star review on 18th May 2021
Mad About The Shoes
Foot Locker 1 star review on 18th May 2021
Mad About The Shoes
Foot Locker 5 star review on 28th May 2020
Dougy
Anonymous
Anonymous  // 01/01/2019
If you have to return your online order, Foot Locker charges you a return shipping fee now. Read return policies before buying. It also takes some time to get a refund back to your credit card after they received the online order back.
Helpful Report
Posted 1 year ago
This complaint is directed at Foot Locker because it's the parent company to Champs Sports. Before drafting this complaint, I researched Foot Locker to understand their philosophy, and in doing so discovered that CEO Richard Johnson launched a business campaign for kids and defined it as "a purpose of empowering and inspiring youth culture." I have purchased a lot of shoes from Champs over the past few years. Mostly for my young kids but sometimes for gifts. The customer service has been good and the selections are fine. This complaint is solely about the inappropriate music we heard playing loudly over the Champs intercom during our shopping visit where the song lyrics liberally dropped F-bombs and MF-bombs. Keep in mind kids have to enter Champs stores to try on shoes so parents can't just leave them at home. Plus, this store is located in a mall next to other merchandisers where families also shop. When I complained to the checkout person, she said "It doesn't bother me." When I asked the manager about the music, he said "Corporate controls the music programming". What a shame that CEO Richard Johnson feels his higher purpose includes using profanity to "empower and inspire" impressionable children. A 2019 Forbes magazine article ends with a Johnson quote, "We have to really think about how we honestly put the customer at the center of everything we do and say, 'Hey, we get it.'" No Richard, you really don't. [References: Forbes March 29,2019 Forbes magazine article titled "Foot Locker Gets Back To Center Of Sneaker Culture By Focusing On More Than Shoes"; 2019 Money, Inc. Article: "10 Things You Didn't Know about Footlocker CEO Richard A. Johnson"]
Helpful Report
Posted 3 years ago
Do not deliver from here if you expect your delivery to come within the days they have specified. They say it can take 2 days but end up taking a week and have nothing to make up for this delayed time.
Helpful Report
Posted 4 years ago
I tried to buy my 4 sons a pair of sneakers for Christmas. I made sure to order them in enough time to get here before the holidays but only 2 of the 4 pairs came. After being on hold for more than 30 minutes, I finally get through to someone for her to tell me that they no longer had the shoes in stock. But it didn't say that online when I picked out the shoes! And then the lady proceed to tell me that it takes them 3-4 hours to process the orders but in the meantime the shoes that you just PAID FOR can become unavailable! So you mean to tell me that you guys took my money right away but somebody else got the shoes that I ordered! And then it's gonna take 5-7 business days to put my money back?! It didn't take 5-7 business to take my money! I was very, very upset and disgusted the way they did business! And I don't think I'll be spending any more money at footlocker! I buy my 4 boys shoes every 3-4 months so they won't be getting my continuing business! I'll spend my hard earned money somewhere where they appreciate my business!
Helpful Report
Posted 5 years ago
Foot Locker is rated 1.5 based on 254 reviews