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Foot Locker Reviews

1.5 Rating 254 Reviews

13 %

of reviewers recommend Foot Locker

Company Reviews

1.5

Based on 254 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Foot Locker 1 star review on 3rd March 2022

Foot Locker 1 star review on 3rd March 2022

Foot Locker 1 star review on 20th January 2022

Foot Locker 1 star review on 10th December 2021

Foot Locker 1 star review on 18th May 2021

Mad About The Shoes

Foot Locker 1 star review on 18th May 2021

Mad About The Shoes

Foot Locker 5 star review on 28th May 2020

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst experience ever, I ordered a pair of shoes on the 23 of April for $141 they accepted my money immediately and I received an email saying that orders may take up to 24 hours to process and the delivery may take 3-7 business days It’s may 1st now and I’ve sent multiple emails and tried to call but couldn’t get through no one has replied to my emails but today I was notified that my shoes had shipped Do not order online, worst service ever.”

Posted 4 years ago

“WORST PLACE EVER!!!!! I bought my air force 1s A WEEK AGO and they told me that it would come within 3-5 business days. Then I dont even get a confirmation email or any email about where it is and whats happening with them, Then proceed to email them 5 days ago and still NO RESPONSE and finally when i check my status online it says its NON-EXISTANT thats not even the worst part I call and FINALLY after 1 hour and 30 minutes get a representative on the phone he asks for my information then proceeds to hang up and im still waiting for the call after another 1 hour and 30 minutes ITS BEEN 3 HOURS AND IVE BEEN ON HOLD HORRIBLE EXPERIENCE EVER DONT BUY HERE DONT EVEN CHECK THE WEBSITE DONT BOTHER I HOPE YOU ALL GO BANKRUPT SOON (oh and the employees at the stores are rude too they dont even care about you just to get paid and talk with their friends)”

Posted 4 years ago

“Ordered shoes June 24th, a pair of ultra boost 20 for $103 because it had an insane deal. Once ordered I got an email confirmation AND a email stating that my order “shipped” and should be arriving June 27th. Fast forward to today July 4th nearly 2 weeks later and nothing. When I go to check my account it doesn’t even say I have any orders yet I have email confirmation saying otherwise. My card was charged, I haven’t received any goods, this is just unacceptable. Emailed them got nothing back, called them maybe 20+ times and got nothing. This company is a joke and please god whoever reads this DO NOT buy from this scummy company.”

Posted 3 years ago

“Ordered, and was charged for a pair of shoes that were on sale. Email said delivery in 3-6 days, and on day 5 was emailed that the order was cancelled cause they're out of stock. Great way to do business.”

Posted 2 years ago

“Footlocker canada online store is the worst anybody can ever visit to. I reserved two sneakers through my VIP account and just few hours before the launch they kicked me out of reservations and whats worst is when i tried to buy as guest , the website got so busy on the start time of launch , they queued me and right after 30 mins, sneakers were sold out. Looks like footlocker is just selling to resellers.”

Posted 3 years ago

“I’ve ordered on the 3rd of jan and now it’s the 18th of jan, I still haven’t received my order , I am in disbelief and shock because this has never happened to me , and if I cancel my refund will take even more longer .I’ve ordered from JD and Footslym and no problem at all just footlocker . this company needs to be closed ASAP”

Posted 3 years ago

“Foot locker was amazing to me I shop at foot locker in Glendale they have an amazing store and has good rules about COVID 6 feet apart and a certain amount of people can go it I love foot locker ❤️”

Posted 3 years ago

“Footlocker are horrendous. I ordered trainers on the 22nd of December and it’s now the 6th of January and I have not received my trainers. I complained to footlocker on the 29th and nothing has occurred. I have received an email on the 31st of December stating ‘Your product has arrived’. This is not the case I have not received any products and I am appalled by the fact I have spent my money on a product I have not received and they have the audacity to ask me to rate the product. They have taken my money and are refusing to give me my product. I want my money back”

Posted 3 years ago

“Ordered trainers 30/06/20 returned through courier as they were faulty. I have been trying to contact them for 1 month as no refund given back. I have spent several hours trying to make contact with them by phone which they say could take up to an hour for it to be answered--over 1 hour still they never answered! I have sent an email with copies of all receipts attached still no response! A con company!!!!! Do not purchase from them.”

Posted 3 years ago

“Made an order on 5th July. Still not arrived. Been trying to contact Footlocker since 12th July with no joy. No refund. Only buy from Footlocker if you don't want your order or your money back. Complete joke.”

Posted 3 years ago

“Don’t waste your time and money never received order.They sent a com formation that the order was on its way ,checked a day later could not be tracked.contact your financial institution and stop payment.was on the phone for three days over an hour and no customer service representative. What a joke.”

Posted 3 years ago

“Ordered nike Air force 1's for my son, they delivered the wrong size. So I sent them back 2 months ago. I am still waiting for a refund. Customer service is disgusting worst I've ever experienced in my life. No replys to emails or even answers the phone after making you waiting 59mins then call cutting out.”

Posted 3 years ago

“My order has been 7 weeks late since the shipping date on June 4th and i doubt it'll ever come. I sent 12 emails and no answers on any of them.”

Posted 3 years ago

“I ordered a 4.5 and they gave me a 6. Sent them back on 29th June, it’s now 20th July and I still haven’t received my refund!”

Posted 3 years ago

“I ordered a pair of shoes May 30th online $103.34 was taken out of my account and I got confirmation email. May 8th I sent an email asking about the status of my order and heard nothing back. That same day my debit card had 103.34 more than it should have so I looked at my recent transactions and not only did I not see where footlocker refunded my money I didnt see where I had even ordered them in the 1st place luckily I had kept a copy of my email. They cancelled my order without telling me. June 27th I went to pay a bill that was due and my card declined so after checking my account I seen that footlocker charged me 103.34 for the shoes they canceled prior and they sent me an email saying my order was sent June 26th. This cant be legal. I did not request or give them permission to charge my card. I have been trying for 2 hours to contact them. I want my money back on my card today or I will be contacting a lawyer.”

Posted 3 years ago

“Package still hasn't arrived on time. Waiting for over 2 weeks and still in transit”

Posted 3 years ago

“You have the worst website ever! After reading reviews I won't be purchasing at all form your store!”

Posted 3 years ago

“Perfectly fine! Arrived on time, Nike Air Force 1s, boxed and packaged well! Was worried after placing an order.. Then reading the reviews.. but I guess there was either a problem at that time? or the people who get their trainers aren’t leaving feedback? So it all looks negative? My experience was fine, thanks!”

Foot Locker 5 star review on 28th May 2020

Posted 3 years ago

“Added to cart only to get to check out for the website to refresh it self kick me off as if I was not inline online since 6am. Screw footlocker. If anyone deserves to go bankrupt. Its these guys”

Posted 4 years ago

“Footlocker is on of the best shoes stores that I know. The staff is super friendly and they always give the shoes that I need. There is never anything wrong with the shoes that are delivered to my house. Going to Footlocker is just a wonderful experience.”

Posted 5 years ago

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Foot Locker is rated 1.5 based on 254 reviews