“Absolutely awful having ordered on six different occasions I am yet to receive any order and have had to wait weeks for a refund each and every time this company needs investigating as to whether any genuine person ever receives any items they’ve ordered from them stay away from them utter garbage worse than loan sharks making money off innocent hardworking people”
“The worst customer service I has experienced, even the leaders make the false promise that the will return the call in regards to the order issue but nobody cares. The do not care for customers and value them. I won't recommend to order from footlocker online and wont use this service myself as well.RUDE STAFF”
“Drove to my nearest store which was 1.4 hrs away just to purchase some slides my daughter wanted which they told me they would have. They didn’t have them. They had to order them and have hem shipped to me house . Now he representative ordered the wrongs one and I had to call customer service yet they wouldn’t make it right . Now I’m waitting a week to received the wrong slides. Which never got here they were out of stock. Now they are expecting me to drive to th store to get a refund yet they are not trying to make it right . I think I’ll stick with Adidas. At least if they screw up they make it right to keep u as a customer.”
“Horrible customer service shipping sucks and then when I called customer service he was like pretty much not my problem and you will get your order when you get your order!! And I still haven’t got my order.. This makes you not want to shop at foot locker ever again online or in store”
“Horrible experience. Placed an order by accident takes a month to get a refund on my money taken instantly from my account. Customer service was terrible. I ended up selling the shoes online for twice the price. The only thing to make this experience decent.”
“Footlocker is too disappointed for consumers all over canada, there’s not way to get a new release from the stores, because they sale or the nice shoes to resellers, so I guess they get more money that way. ;(”
“Truly diabolical experience
Ordered and pair of trainers and opened an account to follow my purchase and receive tracking details
Received no receipt of purchase and the verification email never came
Had to spend 6 hours between DMs and live chat to be told it was a problem with my email settings
Obviously it was not and a quick scan of their twitter feed and you can see that this is a very common occurrence
So a was essentially lied to by support or they are incompetent Either way it's a fail
Eventually they DMd me my receipt and tracking number but couldn't explain why they hadn't just done that in the first instance
6 hours of needless back and forth
I highly recommend using JD sports or any other reputable supplier as Footlocker are beyond help
Please check their twitter @footlockerEU and you will see dozens of similar stories
I hope this review helps many of you from having to waste a day trying to deal with what should have been a 5 minute transaction
And I still have no access to the account I created 🤣”
“STILL WAITING FOR MY TRAINERS OR REFUND
Do not buy from this site, I ordered my trainers on 11th March & the money left my account on March 13th, my delivery was scheduled for March 14th but they kept delaying it & now the tracking hasn’t been updated in over 2 weeks and they won’t give me a refund. I will be taking this further as of today, I will be taking action with the retail ombudsman and contacting my bank”
“customer service is atrocious, deliver through ups which is also atrocious, I collect trainers so buy between 20 - 30 a year. I will never ever buy from foot locker again!”
“I ordered a light grey Nike hoodie earlier last month (the only available color/shade online). The first time I received it, it was the wrong color, dark grey. I sent it back for an exchange, explaining I ordered the LIGHT grey Nike hoodie. I just received the new exchange and it’s wrong AGAIN (see attached picture). They have sent me back the same dark grey Nike hoodie twice now. This is frustrating and a major inconvenience to keep having to go back and forth returning the wrong item. If I wanted to go shopping, I would have gone to the store to buy it. I purchased online for the convenience of delivery! This is no longer convenient. If this would've gotten rectified, I would've gladly left a 5 star review.”
“Believe every single review that has given Foot Locker one star. Why isn't it possible to give no stars?? Terrible terrible terrible refund/returns customer service. I placed an order for a Xmas present on November 25th 2021, returned it that week as it was too small, and finally got a refund on 15th February 2022. I was left to chase my refund over 10 times. The length of time I've waited is disgusting. I will never ever ever order from FL again.”
“Wished I could use less stars, daughter paid for shoes just over $160 including courier that would only deliver to store not our house 10 min away. Week later still no shoes no movement on tracking number never ever use they are a bad company hiding behind “ oh it was COVID” I WILL NEVER EVER USE””
“Bought a pair of air force 1 trainers, upsold a pair of 10 pound toe box protectors, couldn't even use them as they bunch up in the shoe and crease the toe box. Asked if I could return them at the counter as they are not fit for purpose and did the opposite of what they are supposed to, creasing my 120 pound trainers. Manager said no we can't return those. I asked if I could leave them with them to throw away and she told me to throw them in the bin outside. Disgusted with this ordeal.”
“BAD BUSINESS. This is the second time I'd actually won a pair of shoes and they cancelled my order without even notifying me. We all know how much time, effort, FLX points as well as money that goes into the chance of winning one. I'd contacted customer service and all they can say is they were out of stock. How is that possible? Do they not know thier inventory before selecting raffle winners? I'd ask for a supervisor but was told they don't have one. No help from customer they make me feel that no one was able to help or even resolve the matter. It's better to just have bots to handle customer care
Seriously, I would avoid foot locker, Champs, east bay and foot action at all cost. It isn't worth your time, money or sanity.”
“Zijn zeer incompetent en amateuristisch . De hele dag bezig geweest een bestelling t annuleren. Klantenservice man genaamd Jetlir is net als de chat bot waardeloos en kan me niet helpen terwijl ze pretenderen dat annuleren makkelijk zou gaan. De HELE dag met die pipo's bezig geweest en dan is alles alsnog verstuurd. De eerste en absoluut dle laatste keer bij dit Mickey mouse bedrijf met de slechtste Klantservice die er bestaat. Ik vraag om gebeld te worden zoals grote mensen dat doen dit is te moeilijk voor ze blijkbaar
Ik denk dat de grote broer in Amerika zich kapot schaamt voor wat een nozems hier het bedrijf ' runnen'...”
“Take your money, don't send your goods, claim they are looking into it whilst doing nothing hoping you'll give up and stop bothering them. They are basically thieves”
