Foot Locker Reviews

Name: Foot Locker
Rating: 1.60

1.6 Rating 286 Reviews

15 %

of reviewers recommend Foot Locker

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Metrics

1.6

Based on 286 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Foot Locker 1 star review on 3rd November 2024

Anonymous

Anonymous // 01/01/2019

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“This is the only place I shop..”

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Posted 9 months ago

“It was ok to say the lesz”

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Posted 9 months ago

“The foot locker in American is okay. Very slow looking for the shoes. When paying they left alarm didn’t notice they left it went back for to foot locker for them to take it off. The worker gave attitude when doing it didn’t give a receipt either. Making this experience horrendous.”

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Posted 9 months ago

“The service in your Bluewater branch is absolutely abysmal. Staff standing around having a chat with one another, ignoring customers. Will not return.”

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Posted 10 months ago

“It’s was the best store they made me feel welcomed!”

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Posted 10 months ago

“I ordered shoes from here and they were stolen and footlocker did not want to resend shoes or give money back”

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Posted 11 months ago

“Great customer service all the shoes are of great quality the sale prices are unmatched”

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Posted 11 months ago

“I’m happy to shop at Footlocker I get that shoes and clothing I want and the workers are so helpful”

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Posted 11 months ago

“I enjoyed the different varieties of shoes they have. Customer service is great.”

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Posted 11 months ago

“Good service never has anything good tho”

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Posted 11 months ago

“Is your delivery person they know how to read? Or not?why there keep on calling and asking me where is my location?i mention my address and store name in delivery details.hes already in the delivery area and since he didnt know where is it.he said he will do it by tomorrow.what kind of delivery person do you have??we are paying the delivery charge but you service is too slow!!!!”

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Posted 11 months ago

“Looks very comfortable to wear”

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Posted 11 months ago

“Theifs among theif bought shoes there they have gone white after2 wears shameless service.”

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Posted 1 year ago

“Best delivery time so far from any online clothing shop! Well done!!!”

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Posted 1 year ago

“Took my money more than once almost $1500 has to be refunded in 5 business days. They said i entered the wrong zip code. I didnt know they took the money from the account and thought it was a error they canceled it. I order again and confirmed everything correctly and they did it again. This time they responded to my email and said they took the money because I had the money in my account. Most companies will reject a payment and not take your funds if anything is incorrect. They did the exact opposite even when everything was entered correct with no further explanations. Just cancelled, cancelled cancelled and money taking that you have to wait to get back. Never order from footlocker online for sure if at all.”

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Posted 1 year ago

“Oder the new red crimson dunks and footlocker canceled my order no explanation or nothing why???”

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Posted 1 year ago

“I bought a gift card for my grandson and when he tried to redeem it they said it was already closed .Someone had hacked it and they said their not responsible .”

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Posted 1 year ago

“Alyssa at Mapleview location was very competent and helpful. I had to make an exchange twice and she was very pleasant. She made my day!”

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Posted 1 year ago

“Legit the worst retailer. My order is now taking 3 weeks to deliver where the website says standard 5-7 business days, no forms of communication was sent out to inform the delays. Customer service not helpful saying it's beyond their control. Super terrible experience don't buy from the shop unless you have a month to wait for your delivery.”

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Posted 1 year ago

“The customer service sucks. Terrible representative barley understand English and doesn’t have listening skills. The website need to be rebuilt. I can’t even place an order through customer service or the store. I will never purchase again. the shoes that’s on the website never in the store which is why I choose to order online.”

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Posted 1 year ago

Foot Locker is rated 1.6 based on 286 reviews