“Is your delivery person they know how to read? Or not?why there keep on calling and asking me where is my location?i mention my address and store name in delivery details.hes already in the delivery area and since he didnt know where is it.he said he will do it by tomorrow.what kind of delivery person do you have??we are paying the delivery charge but you service is too slow!!!!”
“Took my money more than once almost $1500 has to be refunded in 5 business days. They said i entered the wrong zip code. I didnt know they took the money from the account and thought it was a error they canceled it. I order again and confirmed everything correctly and they did it again. This time they responded to my email and said they took the money because I had the money in my account. Most companies will reject a payment and not take your funds if anything is incorrect. They did the exact opposite even when everything was entered correct with no further explanations. Just cancelled, cancelled cancelled and money taking that you have to wait to get back. Never order from footlocker online for sure if at all.”
“I bought a gift card for my grandson and when he tried to redeem it they said it was already closed .Someone had hacked it and they said their not responsible .”
“Legit the worst retailer. My order is now taking 3 weeks to deliver where the website says standard 5-7 business days, no forms of communication was sent out to inform the delays. Customer service not helpful saying it's beyond their control. Super terrible experience don't buy from the shop unless you have a month to wait for your delivery.”
“The customer service sucks. Terrible representative barley understand English and doesn’t have listening skills. The website need to be rebuilt. I can’t even place an order through customer service or the store. I will never purchase again. the shoes that’s on the website never in the store which is why I choose to order online.”
“I recently visited a shoe store, FootLocker, located at 7700 West Northwest Highway, Suite 420 Dallas, TX 75225. My main purpose was to buy a pair of shoes, and while browsing, I came across some stylish Air Jordans. Being relatively new to the world of shoes, I sought advice from the knowledgeable servers present in the store. They were all dressed impeccably, and I admired their sense of style.
However, my experience took a negative turn when I realised that the servers, who happened to be Nigerian ladies and gentlemen, were not as welcoming or polite as I had hoped. Instead of providing helpful information, they made hurtful remarks and jokes about me and my friends, sometimes even switching to a language we couldn't understand. This behaviour continued throughout our interaction, leaving us feeling disrespected and uncomfortable.
Regrettably, instead of offering helpful guidance, they constantly made fun of my friends and me due to our limited knowledge about shoes. Their behavior, accompanied by bursts of laughter and comments in a language we couldn't understand, left us feeling disheartened and uncomfortable.
It was disappointing to observe that the servers treated other customers, particularly white individuals, with warmth and courtesy. Despite being grateful for their assistance whenever they brought us shoes to try on, the disrespectful behaviour persisted.
In conclusion, I did find a pair of Air Jordans that I liked, but my overall experience at the showroom was marred by the servers' unkind and inappropriate conduct. As customers, we should expect equal treatment and respect, regardless of our background or ethnicity. I hope that in the future, the store takes measures to ensure that all customers are treated with fairness and courtesy, promoting a positive and inclusive shopping environment for everyone.”
“I ordered shoes as a gift. I put one digit wrong in the address. They claim they can not cancel an order and you can’t cancel or change an address on the website! Not only that but they will not reimburse you for your missing package and tell you it’s the shippers problem!!! Worst customer service on the planet!!!”
“Marqué la opción de enviar el paquete en un punto de entrega próximo a mi casa porqué así me dejaba en la web, podría haberlo recibido en casa igualmente. Fuí a buscar mi paquete con toda la ilusión, y cuando llego me dicen en el estanco que han rechazado el paquete porque ellos no reciben entregas de la empresa de envíos UPS. Entonces ahora me dicen que me van a devolver el dinero y que haga otra compra cambiando la dirección de entrega. Estoy intentando comprarlas de nuevo porque ya no tengo más energía para gastar en esto, y veo que los zapatos de mis sueños están agotados. Lamentable!”
“Beware of the fact that this company will take your money for an order an immediately cancel sighting a payment verification error.
Then it takes a week to get it back after only .002 seconds to take it.
I found the same shoe and used the same card on a competitor site with no problems. The best part is no one in customer service seems to know a thing...lol. Never again. Foot Locker is canceled.”
“I had the worst experience von foot locker I bought a pair of shoes for a gift they charged me the money from my bank account and I received a confirmation email then the next day I received another email saying that they are working on my order so that it arrives on time On the third day they send me an email that they canceled the order because they did not have the shoe available if you already charged me and send me an email confirming how after four days you cancel the order I could not give the gift to the person who I bought it due to the irresponsibility of foot lockers”
“Liked the store, but the delivery was delayed three times and once it arrived. It was left out in the rain without any notification of arrival. So by the time I received my product. It was ruined. Thanks for waisting $150 of my money.”
“I placed an order using Apple Pay , received an email moments later stating that my order has been cancelled due to verification purposes. In the email FOOTLOCKER had the wrong Apple Pay Id card digits wrong but has the funds pending on my account , now I have to wait for the charges to be dropped and funds deposited back into my account when I used the correct Apple Pay card , called customer service the call dropped and received no call back not happy about this transaction”
“If you have to return your online order, Foot Locker charges you a return shipping fee now. Read return policies before buying. It also takes some time to get a refund back to your credit card after they received the online order back.”
