“Ordered a card for a special occasion (celebration) for a friend, she didn’t receive it. Emailed customer services, eventually was posted out but the moment was gone over a week later!”
“Tried to personalised a photo birthday card , tried for 2 hours instructions not clear . Wouldnt let me put photo in just stuck on that page , not a simple straightforward task at all and it should have been !!! Wasted my time and you lost a sale”
“Paid for and ordered via next day delivery. Item finally arrived 3 days later. Contacted funky pilgrim and the response was “oh we use Hermes which don’t do next day delivery even though we sold it to your and charged you for it so it’s fine”. Shocking response tbh.”
“Birthday card arrived late despite paying over the odds for quicker delivery. Quality of the picture on the card was rubbish. Will use moon pig from now on”
“Beyond bad do not waste a penny - sent extremely clear sharp photo appearing black n blurred on card had to throw away as embarrassing - you cannot get hold of anyone anyway way or platform
Their loss as had orders for other go to tesco at least they do a good job”
“Within two month period ordered a photo birthday card which took two weeks to arrive. Ordered a photo canvas 6 September 2021. Still waiting. Very unreliable delivery service. Won't be using this company again.”
“Delivery was guaranteed next day and paid extra for this but it didn’t arrive till the day after which was no good
When I complained they said I’d ordered too late but I’d ordered in plenty of time and the order stated it would arrive in time
They do not take responsibility for their mistakes just fine you off instead”
“Terrible terrible terrible. You cannot get in touch with anyone working for the company. I ordered a card 4 days ago and it’s still not been delivered. Use Moonpig as funky pigeon have not been impressive in the slightest. Just their to ruin people’s days.”
“I tried to order a few items that I ordered but checkout was an issue as the items wouldn’t accept the last processing information, I tried many times and still not allowing it to send.
I tried a few days after and still the same problem.
Everything I did was correct and checked and I even shown the company the problem but unfortunately it could not be solved.”
“I placed my order on the 2nd of May, it is now the 20th of May and my order has still not arrived. This whole process has been outrageous. I tried to amend my order seconds after making it and was told it was not possible which is ridiculous. I paid a lot of money, especially when you take into consideration the conversion from Pounds to CAD. This present was for a friend who was unwell after an accident and he has almost fully recovered now and never received the items I sent to him to get well.
This is appalling customer service all round. It should not be a problem to edit the add on gifts such as chocolates. I placed my order and a few minutes later wanted to remove The Wellness book and chocolates and for some reason this is not possible.
Very greedy company.
Should be more grateful for its customers. I will not be using it again.”
“Paid for Fast Track delivery. Royal Mail tracking useless. I was clearly led to believe the card would get there next day if I paid extra.
4 days including a Sunday later it arrived again Royal Mail tracking useless. Just needed them to tell me it wouldn’t get there rather than false expectation.
The customer happiness team and we care email address not quite hitting the spot with a very dismissive 1-3 working days whether you paid Fast Track or not.
Lesson learned as far as Funky Pigeon are concerned.”
“Ordered and paid for a ecard for my son. Which he never received. Logged into
account page on the site and no record of order on there. Emailed customer service no reply. I won't be using them again. Found a free site and ordered one on there which he received straight away. Also got notification email to say it had been sent. No what to do next time”
