“The sizes of the clothing were not consistent with other brands of clothes. I had Covid and was also moving house shortly after receiving the clothes which led to a delay in returning two of the items of clothes. I booked a Royal Mail return through Hawes and Curtis website and they failed to collect the return so I had to drop the return to the post office which caused a further delay. Hawes and Curtis are Now refusing to refund my money despite being in receipt of the items of clothing. Avoid at all costs - terrible customer service!”
“Absolutely dreadful customer service. I purchased a pair of black brogues (at over £100) for my teenage son (for use at school) in July - he started wearing them on 4 September at the start of term and within three days one of the heels had come off. Both the Westfield store and their online customer services team have refused to help in any way whatsoever due to the fact that it is more than 28 days since purchase (although the shoes had only been worn for three days) and I no longer have the receipt (although the store have a record of my purchase and I have a credit card statement showing the purchase). Genuinely shocking treatment of customers - I would absolutely not purchase anything from this brand ever again. I would suggest going to somewhere like John Lewis where they actively try to sort issues and take pride in their customer service experience.”
“Beware.......Hawes and Curtis will not accept any responsibility for items that go missing within their delivery network.
I ordered 2 shirts and when I received the box on first sight it looked ok but as soon as I started opening the box it became clear that the box had been tampered with and one of the shirts ordered was missing. The complete side of the box opened rather than me having pull the "open" strip and the receipt in the box was stuck to the adhesive strip between the opening flap and the main box as if it had hurried replaced after removing an item. I immediately raised this issue with Hawes and Curtis Customer Support providing them with photographs of how the box had opened and the receipt being stuck between the opening flap and main box.
The response received was that they had packed all the items and hence they would not be responsible for anything after that, upon attempting to query this further Hawes and Curtis are now not responding to any emails.”
“Have to wait a long time for a refund, now three weeks and still no refund. Just received an email saying it is being processed. Won't be ordering again”
“Please Let Me Define Express
Express is not over 2 weeks.
Express is not sending via US Mail.
Express should not cost $20
Truly a horrid experience. Will never order from this company again. Terrible customer service. Supervisor (who apparently reports directly to the owner?!) cannot read a message. Company cannot send an email.
Return process seems to be in place to dissuade returns as does the rude employees.
Stay away from this company.”
“Never use this company for delivery. Takes 0% responsibility for items being securely delivered and then evasive when issue is raised. Am close to £200 out of pocket and they refuse a refund or re-delivery. Avoid them.”
“Returns process is truly awful, any lost items are just blamed on the customer. My item is not even lost and they blamed me and charged me.
DO NOT USE - AVOID”
