iD Mobile Reviews

Name: iD Mobile
Rating: 1.21

1.2 Rating 532 Reviews

5 %

of reviewers recommend iD Mobile

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1.2

Based on 532 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat

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iD Mobile 1 star review on 21st January 2025

Khan Choudhury

"Extremely unhelpful and very poor customer service. My phone was stolen and I immediately contacted ID Mobile for help on next steps regarding blocking my device and contract. The first \u201clive agent\u201d suggested that I pay for TWO contracts - one being the stolen phone with contract and the second being a new phone and sim deal. I wasn\u2019t going to pay for two contracts when I can only use one. So it will cost \u00a3478.85 to terminate the contract including final monthly bill which they need 30 days to process. Plus \u00a3135 for upfront cost of my new headset. What the actual f- talk about extortion. I went ahead and bought the new device and sim as I needed to sort this asap for work clients to contact me. However, I find it incredibly poor and unhelpful that there\u2019s no option to transfer an existing contract to a new device. That is the most sensible option and would indicate that customers are taken care of. I spent hours this afternoon again on \u201clive chat\u201d with another ID live agent as there\u2019s no number to call directly and get through to. I find the live agents are not trained adequately, aligned and don\u2019t seem to have any policies to follow, given that both \u201cmade up\u201d solutions for my stolen phone concern. I wouldn\u2019t recommend ID Mobile to anybody. They may have \u2018affordable\u2019 deals on their site but they are inadequate in other key areas such as customer service and operating with best practice. I\u2019ve had my time and money wasted with them and I feel incredibly stressed and dissatisfied with the process. I\u2019ve had to pay them approx \u00a3500 to terminate the contract and \u00a3135 upfront cost for a new handset when it would\u2019ve been more helpful to swap the contract over to a new device rather than pay an exit fee or have two contracts at the same time. ID is clearly money hungry. I will be going back to Vodafone once this contract ends as I was always treated well with them and their customer service is much warmer and polite, with real people at the end of the line. I regret switching over to ID as it was purely for financial reasons. In moments of distress like having your phone stolen, you need a company that cares and takes pride in offering support, none which I have received with ID."

iD Mobile 1 star review on 30th November 2024

Anonymous

iD Mobile 1 star review on 2nd October 2024

Greg Simpson

iD Mobile 5 star review on 2nd October 2024

ZeabyThomas

Anonymous

Anonymous // 01/01/2019

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“Still trying to resolve a problem with ID Mobile damaging my husbands credit due to a misunderstanding on MY account! No one calls you back when promised, long waiting times on phone only to be cut off, terrible customer service, avoid avoid avoid.”

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Posted 6 years ago

“Terrible customer service. Huge waste of time. Organisation and staff training is urgently need in this company.”

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Posted 6 years ago

“Customer service is not able to solve issues. First I've called them that I'm not receiving text messages at all, they have sent another sim which also doesn't work. Called them again and customer service said that this will be solved in 48 hrs but nothing changed. Than turned out that I'm unable to make calls to Europe and that I'd need to buy cap to make calls abroad. On the day I've bought the phone the sales man promised that i can use my phone abroad just like in UK and if I don't like the phone I'll have 30 days to send it back for free. I have been calling them a lot to solve the issues but nothing happened. And 6 days before the 30 days expires one of the customer services person said that I will have to pay £650 for exit termination fee, which made me furious. Than she found out that actually I can send the phone back without to get charged. She said I can have a pac code after 5 days to return the phone to a London address. Next day I've called again. I've spoken with 3 customer service person at I'd Mobile and none of them could solve my problems. Seems like they aren't having a clue about customer's problems maybe isn't logged on the system. The third agent said an address in Nottinghamshire to return the phone. I've requested a confirmation email regarding this with all details. She said that will take 48hrs to receive a confirmation email, which I wouldn't have the time to return the phone than on time. This company is an absolute nightmare and would recommend not to join them if you don't want issues like this. So looks like I've stuck with a phone 24 months which missold to me and I can't use it for the purposes I wanted. Very upset and angry I am.”

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Posted 6 years ago

“amazing experience using their products never doubted them”

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Posted 6 years ago

“Terrible do not go near them !! Still getting bills and I had left them in March , paid in full when I left , never had this problem with any mobile company before , customer service so so so bad !”

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Posted 6 years ago

“Should be able to give minus stars, give you false information and make excuse after excuse, I made a complaint in on 15th December and same day got a negative put on my credit score, took them until June to answer my complaint saying they didn’t have a stable customer service at time of my complaint, was mid sold SIM card with empty promises and told it was a month rolling contract just to cancel direct debit..fee month later got a threatening letter and when phoned to explain got told they made several attempts to get hold of me with no success.. they were calling the same number that was deactivated and now I’m in a constant fight with them and it’s still not sorted...at least dick Turpin wore a mask... disgrace of a company my advice stay clear”

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Posted 6 years ago

“Signal Signal Signal not good enough. How many more complaints will it take to get a better signal on I.D.? As is seen in the screenshot one bar, hopeless. It shows 4G, means nothing. Thanks Chris”

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Posted 6 years ago

“Charge for SIM the moment it’s ordered- I haven’t even taken mine off the carrier and my husband was able to confirm we didn’t get the signal their map said we would. So I tried to cancel - couldn’t get through to an agent all busy for 2 days. Emailed complaints who cancelled my SIM same day but still charged £2.21 for use of a SIM I’ve never used and cancelled within 12 hours of arrival. Utter Scam avoid.”

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Posted 6 years ago

“I didn’t mean to give one star but I can’t see how to give any less Scammers. I ticked a box to say I wasn’t interested but they still took money from my account and there’s no response from the contact details. Avoid avoid avoid”

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Posted 6 years ago

“Swindlers and thieves. They won't terminate your contract when they say they will and they will "send" you bills upon bills which you will never see and before you know it. You're on a final notice and you owe extra. DO NOT GO WITH THESE GUYS”

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Posted 6 years ago

“Charge too much when you go over your allowance. It should be up to customer to decide how much cap they want or if any cap at all. Thieves.”

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Posted 6 years ago

“Dreadful customer service. Deny receiving two cancellation letters and send the debt of £15 (despite it being disputed) to their very dodgy collections agency. Do not use this company or any other part of Carphone Dixons if you value customer service - this company has none.”

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Posted 6 years ago

“Absolutely shocking company can't communicate with them and even customer services give attitude to you when u call”

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Posted 6 years ago

“If I could leave a 0 star review i would. Absolutely shocking service and customer service. I am currently paying 39 pounds per month for 20 gb of 4g data I was sold a package which said I had excellent 4g at my postcode. I never get 4g anymore. Sometimes I get h or h+ and therefore can't really even use my internet data. I have been emailing and calling them for the past month and they just keep saying can we close your complaint now. Absolutely shocking company”

Helpful Report

Posted 6 years ago

“A dreadful company owned by Dixons… A dreadful company owned by Dixons Stores Group (Curry's, PC World, Carphone Warehouse). We were with them briefly on a monthly £3.99 rolling contract and when we left paid them in full (Have paperwork to prove). Amazingly they have reported my wife to a debt collector Lucas Finance who are harassing my wife for just over £13! The world has truly gone mad and I would not touch DSG or their stores with a bargepole.”

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Posted 6 years ago

“Used my phone over the past 2 months in Majorca and France. Both months I have been charged for rest of world roaming. When I complained I was told that if the phone automatically selects the network it could be outside the EU. Unbelievable!”

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Posted 6 years ago

“Took a 30 day rolling sim only contract but cancelled the day the sim arrived - well within the cancellation period. Today received an invoice for the so-called pro rata period!! Spoke to"customer services", again, to be spoken to as if I was an idiot. The sim was cancelled the day it arrived, was never inserted into the phone or used, and destryed as per their instructions. Trading standards need to be investigating this "company" and reminding them of their obligations to abide by consumer law - their t&c's do not override the law!”

Helpful Report

Posted 6 years ago

“If I could leave 0 stars I would. Signed up for a rolling monthly sim. Purchased a brand new unlocked phone, sim wouldnt work as asking for a sim code. Called and told to block my phone and they would unblock it. Once blocked nothing worked and they were not interested, in fact the person that told me to block the phone was eating at the same time. Sent another sim out but that never worked because the phone was blocked. I cancelled the sim plan, within 7 days of first receiving it. Constantly getting emails and letters as if I still have an account, then told I owe £1.22 ! I said I have a 14 day cooling off period by law and that I should not be charged anything as never used any part of the service. I was told that I was being charged pro rata because thats how ID do it, regardless of the consumer act law in the UK. This company is acting in an illegal manner. The staff are not properly trained and give out the wrong and illegal information. Avoid at all costs !!”

Helpful Report

Posted 6 years ago

“DO NOT USE they are honestly the worst company I have ever had the misfortune to use app wont let you pay and they immediately cut you off and start threatening you and everything else about them is awful to.”

Helpful Report

Posted 6 years ago

“Absolutely horrible ordeal. Called to confirm a payment for a standard morntly bill, payment was confirmed as successful, fantastic. Then the phone was cut off, I called to inquire as to why to be told it was for an outstanding bill from four months previous with no attempt to contact me and inform even though the following months all the bills were paid in full. I requesting the bar to be lifted with a proposal for an extension with a double payment as health issues require me to be able to contact my partner incase of emergencies. This was rejected and I was told they cannot lift the bar until the payment had been made after being told it had already been succesful. A second call was to no avail with useless unhelpful repetitive apologies that were empty with no consideration for their customers ending with the agent muting me and then dropping the call. A third attempt from my part to resolve this situation started with a lovely understanding woman appreciative of the circumstances who informed me the bank had failed the payment after being told by them it was succesful so the liability didn't lie with them even after the misinformation and lies to cover their own behinds. Fair enough, my bank and myself have a part to play if the payment was unsuccessful due to insufficient funds even after being told it had been paid and hung up on with no offer or action on their side to resolve the issue with a payment plan or extension. I requested to speak to a manager reminding the agent it wasn't her fault and with the understanding that they have access to grant such options in extenuating circumstances, the manager was nonchalant, incompetent and kept repeating the same line over and over '' I can give you the complaints number AGAIN if you didn't get it the first time'' point blank refused any negotiation or resolution and had no interest in providing the customer service he's hired for. Misinformers, liars and abborhent customer service never join, never trust, never promote!! On par with Vodafone in their absimal treatment of customers.”

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Posted 6 years ago

iD Mobile is rated 1.2 based on 532 reviews