Jack Wills Reviews

"Bought Jack Wills chunky soled slippers for my partner that completely fell apart after just 3 months of normal wear \u2014 stitching undone, bottoms fell off. Clearly not made to last. I reached out to customer service hoping for at least some acknowledgment of the issue, but instead was met with radio silence for over a week not once, oh no not twice but 3 times! Will be a forth to come most likely! When they do finally reply, their messages are cold, dismissive, and rude \u2014 basically saying it\u2019s not their problem.\r\n\r\nNo apology, no accountability, just a generic brush-off. It\u2019s clear they have no interest in standing behind their products or offering any sort of customer care. I won\u2019t be buying from Jack Wills again \u2014 their products are overpriced junk, and the way they treat customers is disgraceful. Save your money and spend it with a brand that actually gives a damn."

"They don't refund delivery fee"

"I recently brought a hoodie, it is clearly a second, the embroidery is out of line and such poor quality. I've tried via a Web chat and several emails to resolve this, all I want is to return it and either get another one that isn't a reject second or get a refund. Customer service has been very poor. I have brought lots of clothes over the years in store and online and I'm very disappointed that all I want to do is return the faulty item but although I was told they would send me a QR code via email they never did."

"I recently brought a hoodie, it is clearly a second, the embroidery is out of line and such poor quality. I've tried via a Web chat and several emails to resolve this, all I want is to return it and either get another one that isn't a reject second or get a refund. Customer service has been very poor. I have brought lots of clothes over the years in store and online and I'm very disappointed that all I want to do is return the faulty item but although I was told they would send me a QR code via email they never did."

"Poor quality. Tried to get a QR code to return hoodie was told they'd email it to me but never did.Having ordered lots of clothing over the years I never will again."

"Poor quality. Tried to get a QR code to return hoodie was told they'd email it to me but never did.Having ordered lots of clothing over the years I never will again."

"A scam website.\r\n\r\nFirst problem - they add next change extortionate \u00a39.99 to your delivery automatically without you having the option of selecting a more economical delivery method.\r\n\r\nSecond problem - goods are described inaccurately. A pale tshirt online is delivered a hideous shocking pink itme.\r\n\r\nThird problem - if you want to return goods, they will not accept at the shop you have to use a courier and charge you \u00a33.99.\r\n\r\nComplete scam website and service DO NOT USE. Shame they went bust but the current offering run by Sports Direct is substandard. I wish I had done more research before ordering online and realise that Sports Direct own this business now. Not surprised the whole experience and customer service level is poor."