Jack Wills Reviews

1.6 Rating 167 Reviews

12 %

of reviewers recommend Jack Wills

1.6

Based on 167 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does Jack Wills take to deliver?

(1 week ago)

Jack Wills normally delivers within 5 Days.

(1 week ago)

45.00%

Industry Average

“ £4.99 for delivery then £4.99 for returns? What a rip off ”

- Anonymous

“ Not only do you have to pay an extortionate £5 for delivery and £5 for returns. ”

- Emily Adair

“ 99 delivery and wrongly assumed this would cover the return of one of the items as I clearly wouldn't want two. ”

- Anonymous