Jack Wills Reviews

1.6 Rating 181 Reviews

12 %

of reviewers recommend Jack Wills

Company Reviews

Questions

Metrics

1.6

Based on 181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Jack Wills deliver? How long does Jack Wills take to deliver? Does Jack Wills deliver on time? How is accuracy and good condition of items delivered by Jack Wills?

Returns

How is Jack Wills returns process?

Customer Service

How can I contact Jack Wills? How quickly does Jack Wills resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Jack Wills.

Visit Website

How is Jack Wills returns process?

Helpful Report

(1 week ago)

Greater than 95% of reviewers feedback is Jack Wills returns process could be better.

Helpful Report

(1 week ago)

11.11%

Industry Average

“ Wouldn’t buy from Jack Wills directly again. Very expensive delivery and returns charges. I return parcels all the time to other stores for free. Ridiculous costs. ”

- Anonymous

“ Second issue - The website returns page didn't mention a cost to return so it gave the impression this was free. ”

- Anonymous

“ £4.99 for delivery then £4.99 for returns? What a rip off ”

- Anonymous

Jack Wills Reviews

Returns - Difficult