Jack Wills Reviews

1.6 Rating 182 Reviews

12 %

of reviewers recommend Jack Wills

Company Reviews

Questions

Metrics

1.6

Based on 182 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Returns

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How is Jack Wills returns process?

Helpful Report

(2 months ago)

Greater than 95% of reviewers feedback is Jack Wills returns process could be better.

Helpful Report

(2 months ago)

10.00%

Industry Average

“ I have paid £4.99 on £86 order, adult sizes are too small. CS refused to honor free returns and I need to pay additional £4.99. This was my first order and the last from scammers. ”

- Anonymous

“ Wouldn’t buy from Jack Wills directly again. Very expensive delivery and returns charges. I return parcels all the time to other stores for free. Ridiculous costs. ”

- Anonymous

“ Second issue - The website returns page didn't mention a cost to return so it gave the impression this was free. ”

- Anonymous

Jack Wills Reviews

Returns - Difficult