Jack Wills Reviews

1.6 Rating 167 Reviews

12 %

of reviewers recommend Jack Wills

1.6

Based on 167 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Returns

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Customer Service

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Does Jack Wills deliver on time?

(1 week ago)

Greater than 43% of reviewers feedback is Jack Wills normally delivers on time.

(1 week ago)

45.00%

Industry Average

“ I got in contact with Jack Wills asking for the delivery address and billing to be changed. ”

- Sarah Field