“Sold me a flight that doesn’t exist!! Nasty shock at Dubrovnik airport to find the flight sold to me by Jet2 and confirmed does not operate. Customer service? You must be joking!!! Stranded, out of pocket, no answer when I called. Good luck to you and your family if you risk your holiday with these jokers.”
“having changed our holiday we had to pay £50 each our in laws who booked exactly the same day and changed there booking after our paid £40 each I Emailed them had a response from Georgia Ryan at jet 2 who obviously didn't even bother to read my email just fobbed us off their customer services is a joke and they seem to make up what they charge when re booking if she had actually read my email relating to dates booked I might of had a better response what an absolute joke !!”
“Had to cancel future flights to Tenerife with my wife as she died from coronavirus.
Contacted Jet2 & advised no refunds on flights.
Had to claim money back via my premier banking travel insurance minus £100 pound excess.
It seems the not so caring air line on this occasion.”
“Booked with jet2 flights as "WORRY FREE" They have now removed this from their website and have backtracked in their Gaurantee and will fly you knowing you then need to quarantine 2 weeks shame shame on you, fraudsters.
Tui have honoured what they said!!!”
“Jet 2 forced us to pay extra to move from a shoddy hotel to a decent one when we were at the hotel, or risk being stuck at the rubbish one, wouldn’t compensate us, made us pay a cancellation fee and provided really bad customer service. If your holiday is going great they are excellent, if you have a problem, you are on your own and they don’t want to know.”
