“We went on holiday to Turkey in May and while we were there we booked on to one of their excursions called Antalya Aquarium. Our SEN son is obsessed with sea creatures so had already planned to go. We chose to do it with Jet2 as we thought it would the stress away of getting there and back. How wrong we were!
In the booklet advertising the excursion, it explained the trip was about 8 hours. It then talks about he different creatures you will see and not to miss the highlight of the day which is the shark feeding. It ends by telling you the other things that are there such as a cinema and rainforest adventure to make it an unforgettable day.
In reality, the trip is 12 hours long. When you have taken a 7 month old baby and a 4 year old, this 4 hours is a huge difference and would have made us reconsider taking them.
When we booked the trip, we were told there were 2 stops on the way to a jewellery bazaar and in Antalya to get some lunch. What we were not told is that after being picked up at 8am we would not get to the aquarium until 4pm and we would only have an hour and a half there. We had a longer stop for lunch! There were actually 3 stops on the way. The first was not a bazaar but a very ornate, marble building selling very expensive jewellery which was not suitable for children at all.
The icing on the cake was the fact the highlight advertised in Jet2's excursion book of shark feeding only happened at 12pm each day so we were never going to be there for it.
I have complained about this to Jet2 and explained what a very distressing day it was especially for our SEN son and they do not seem to care or acknowledge that their advertising is wrong. We will not be using them again.”
“Jet2's appalling customer service and entire lack of care cost us in the region of £800. I'll never use them again and will make sure that other people are aware of this too. Since the pandemic I've used packages for peace of mind because I thought they'd help when something went wrong, I never imagined that they could actually make an awful situation worse and do it with any lack of empathy. This was naïve of me, they are a profit driven company and don't care about customer service as long as we keep moving along like cattle. You may think that problems are few and far between, and you might be right, but when something happens they will absolutely screw you over. Definitely going back to booking everything individually again as it's no big a financial risk than using more expensive package company like Jet2.”
“How jet 2 customer service allowed a fraudster to go on a holiday I paid for even I cancelled my holiday within the 70 days the fraudster used my holiday which I paid for”
“Very bad and rude and incompetent management and staff
Rude and dismissive of any bad service from JET 2
Dis graceful attitude and extremely unprofessional but that's not surprising as JET 2 CEO STEVE HEAPY seems to be rude so from the top down that is obviously JET 2 ethics”
“Terrible customer service
Cabin crew very inexperienced allowing passengers to vape and consume excessive alcohol throughout the flight
No control whatsoever very poor flight”
“Played their Spring-Summer (2024) Giveaway contest, won 2 tix to Europe, did all the Sharing via Whatsapp they required to claim the tickets, and they never emailed me the tix. I did however get a lot of spam phone calls after completing their process. Must be a scam. If not, this is a poor way to treat new prospective customers. Buy airfare at your own risk. Could be just as much of a scam.”
“Flew with them to Lanzarote last week. First time with them, brilliant service from start to finish 👏. Nothing to fault them on at all. Will certainly use them again. Cabin crew were superb. Thanks 😊”
“Never again- looking at all current reviews it’s obvious there is a huge decline in their quality of accommodation offered and customer service. 4 star holiday to Kos was not 4 star, no air con in restaurant or public spaces, no water service, cocktails in paper cups, the worst sewage smell ever could not use the bathroom, dirty swimming pool and children’s play area and dangerous broken paths . Jet 2 state in their email they are not responsible for issues at the hotel which is incorrect when a package holiday - there slogan package holidays you can trust! Aeroplane going out was dirty and freezing and charged us twice for the extra legroom and still didnot get! Got a refund several months later in the extra legroom. Return journey both new cases worth £500 damaged offered me £45 6 months later finally be given 1 replacement but inferior and no choice still waiting for the other and they were a set of 3 with the cabin bag but no sign of that!
Over 20 emails , tel calls etc and shambolic customer service. They believe they are not responsible even though they had 4.5k of our money and damaged the suitcases.
An apology , replacement or repaired luggage and £50 donation to charity is all we requested and we have been treated with the utmost dis respect. Shame on you Jet2”
“Fight Number LS565 from Newcastle to Kos 26.06.2022
Booked a package with them in June of this year. The flight was delayed from our local airport and we arrived at the destination airport over 4 hrs late. The reason given was “staff shortages” so we started a claim for delayed flight compensation. We got the automatic generic response from them and said it could take up to 12 weeks. I’ve lost count on the telephone calls and emails we have sent all to no avail. Nearly six months later and still nothing not even to say whether or not our claim was successful. We’ve spent £1000s with them over the years but would only ever use them going forward if there wasn’t an alternative. They are happy taking your hard earned cash but the measure of any business is what they do when things go wrong and on this occasion Jet 2 have fallen way short of the mark.”
“Ally at Bristol jet2 was amazing with my grandson flying alone for first time,went above and beyond,he was flying to Majorca on Tuesday 26th July at 7.30 am,he got there far too early,told him to get a coffee sit on seats near her,she personally came and got him when time was right to get his case weighed, and took the time to sort out departure gate number and get him sorted getting to gate.
She was so so kind to him and arrived safely to Spain,ally thank you so much for all your help u were so kind and all done with a smile,I really hope your boss appreciates you for doing your job far beyond what is expected of you,thank you so much for looking after my grandson🍾🥂❤️👌👍”
“Customer service of Jet2.com is sadly miserable.
I would thank Jet2.com for not deleting my rating and comments (and quitte possibly other negative comments) , they are actually justified.”
“Always use Jet 2 and have never had a problem. This time unfortunately due to an accident I had to have assistance. I cannot praise Jet 2 staff both from Leeds Bradford and Palma Airport enough. They were so helpful and caring. Excellent treatment, couldn't have been better. You are all stars. Many thanks.”
“Always used Jet2 and found them excellent in the past.Received an Email recently to advise that there will be building work going on in the adjacent hotel to our upcoming holiday.Have tried to ring customer services to change hotel.So far I have listened to a total of 4hours and 40 minutes of extremely annoying music without anyone picking up the phone.Shockingly poor customer service ! What has gone wrong with Jet2 ???”
“Just got back after going with jet2 hoildays they are amazing they was there to help u out where ever you went felt so safe to know they was there for u definitely will be going again with them”
“We booked 3 night break to Barcelona based to a great extent on flight times which have since changed so we are meant to travel 5 hours later going an hour earlier coming back! So it’s hardly worth going! Took 1 and a half hours to get through to customer services to be told that even if we change a to a 4 night holiday we will lose our £60 deposit. This is not the only holiday we’ve booked with Jet2 where this has happened.”
“Missed flight due to new covid restrictions. Test results came five hours after our flight left for Funchal. The company which “ guaranteed “a 48 hour result did not deliver hence missing our flight. Awaiting decision from jet2. Not holding our breath though.”
“I just felt so lucky to not have to pay a fee to change my flight once. It forgives you for a mistake, & freedom if things change. There flexibility is kind. Unlike airlines that are forever Changing policies leaving you confused & you have to pay.”
“So far my experience of customer service is dreadful. It takes 20 minutes plus for anyone to answer the phone. Once through it I am told they can not access the same holiday prices we customers can see, so to make a small change to the holiday flight time you have to pay a higher price for the holiday? How ridiculous, when I challenged this I was asked to wait for 20 minutes on the phone while the person I was speaking to went to talk with a supervisor. They could not call me back. Its actually cheaper to lose the original deposit than make a change to the flight time. Totally fed up, have wasted 1 hour on the phone and £180 out of pocket.”
