“Just back from a week in Rhodes. We had a 2 hour delay in Edinburgh before we left (weather apparently) which is fair enough. I have flown jet 2 for years by choice, but this trip ended that. To squeeze in another row of seats they reduced the legroom so much I had to sit slightly sideways with my left leg in the aisle and my right knee crushed into the back of the seat in front. I don't know who supplied the seats, but they were the most uncomfortable I have ever sat on. They wouldn't be acceptable for a one hour flight but after 4 hours I was in absolute agony. I paid £2,200 to be tortured, and the return trip was at the forefront of conversation in the hotel all week. To make it worse, another 1 hour delay coming back and a 4 hour 30 minute flight on a brick hard seat with ZERO leg room. The final straw was when we landed we had to stay in the plane for 35 minutes before disembarking! WHY? then the usual 1 hour plus wait for the Edinburgh baggage handles to get our luggage on the belt. Jet 2 staff just chatting and laughing with baggage engineers while we stood, and stood and fizzed. NO MORE JET 2! There are other airlines and airport's. From my conversations with the other jet 2 passengers at the hotel, your extra row of seats (6 seats) has cost you at least 17 loyal customers.”
“Never again- looking at all current reviews it’s obvious there is a huge decline in their quality of accommodation offered and customer service. 4 star holiday to Kos was not 4 star, no air con in restaurant or public spaces, no water service, cocktails in paper cups, the worst sewage smell ever could not use the bathroom, dirty swimming pool and children’s play area and dangerous broken paths . Jet 2 state in their email they are not responsible for issues at the hotel which is incorrect when a package holiday - there slogan package holidays you can trust! Aeroplane going out was dirty and freezing and charged us twice for the extra legroom and still didnot get! Got a refund several months later in the extra legroom. Return journey both new cases worth £500 damaged offered me £45 6 months later finally be given 1 replacement but inferior and no choice still waiting for the other and they were a set of 3 with the cabin bag but no sign of that!
Over 20 emails , tel calls etc and shambolic customer service. They believe they are not responsible even though they had 4.5k of our money and damaged the suitcases.
An apology , replacement or repaired luggage and £50 donation to charity is all we requested and we have been treated with the utmost dis respect. Shame on you Jet2”
