“Very bad and rude and incompetent management and staff
Rude and dismissive of any bad service from JET 2
Dis graceful attitude and extremely unprofessional but that's not surprising as JET 2 CEO STEVE HEAPY seems to be rude so from the top down that is obviously JET 2 ethics”
“Terrible customer service
Cabin crew very inexperienced allowing passengers to vape and consume excessive alcohol throughout the flight
No control whatsoever very poor flight”
“Played their Spring-Summer (2024) Giveaway contest, won 2 tix to Europe, did all the Sharing via Whatsapp they required to claim the tickets, and they never emailed me the tix. I did however get a lot of spam phone calls after completing their process. Must be a scam. If not, this is a poor way to treat new prospective customers. Buy airfare at your own risk. Could be just as much of a scam.”
“Fight Number LS565 from Newcastle to Kos 26.06.2022
Booked a package with them in June of this year. The flight was delayed from our local airport and we arrived at the destination airport over 4 hrs late. The reason given was “staff shortages” so we started a claim for delayed flight compensation. We got the automatic generic response from them and said it could take up to 12 weeks. I’ve lost count on the telephone calls and emails we have sent all to no avail. Nearly six months later and still nothing not even to say whether or not our claim was successful. We’ve spent £1000s with them over the years but would only ever use them going forward if there wasn’t an alternative. They are happy taking your hard earned cash but the measure of any business is what they do when things go wrong and on this occasion Jet 2 have fallen way short of the mark.”
“Customer service of Jet2.com is sadly miserable.
I would thank Jet2.com for not deleting my rating and comments (and quitte possibly other negative comments) , they are actually justified.”
“Always used Jet2 and found them excellent in the past.Received an Email recently to advise that there will be building work going on in the adjacent hotel to our upcoming holiday.Have tried to ring customer services to change hotel.So far I have listened to a total of 4hours and 40 minutes of extremely annoying music without anyone picking up the phone.Shockingly poor customer service ! What has gone wrong with Jet2 ???”
“We booked 3 night break to Barcelona based to a great extent on flight times which have since changed so we are meant to travel 5 hours later going an hour earlier coming back! So it’s hardly worth going! Took 1 and a half hours to get through to customer services to be told that even if we change a to a 4 night holiday we will lose our £60 deposit. This is not the only holiday we’ve booked with Jet2 where this has happened.”
“Missed flight due to new covid restrictions. Test results came five hours after our flight left for Funchal. The company which “ guaranteed “a 48 hour result did not deliver hence missing our flight. Awaiting decision from jet2. Not holding our breath though.”
“So far my experience of customer service is dreadful. It takes 20 minutes plus for anyone to answer the phone. Once through it I am told they can not access the same holiday prices we customers can see, so to make a small change to the holiday flight time you have to pay a higher price for the holiday? How ridiculous, when I challenged this I was asked to wait for 20 minutes on the phone while the person I was speaking to went to talk with a supervisor. They could not call me back. Its actually cheaper to lose the original deposit than make a change to the flight time. Totally fed up, have wasted 1 hour on the phone and £180 out of pocket.”
“Stupid staff at Stansted airport no clear information about COVID vaccine pass they don't accept gov.co.uk rules they make their own stupid rules at the gate”
“Sold me a flight that doesn’t exist!! Nasty shock at Dubrovnik airport to find the flight sold to me by Jet2 and confirmed does not operate. Customer service? You must be joking!!! Stranded, out of pocket, no answer when I called. Good luck to you and your family if you risk your holiday with these jokers.”
“having changed our holiday we had to pay £50 each our in laws who booked exactly the same day and changed there booking after our paid £40 each I Emailed them had a response from Georgia Ryan at jet 2 who obviously didn't even bother to read my email just fobbed us off their customer services is a joke and they seem to make up what they charge when re booking if she had actually read my email relating to dates booked I might of had a better response what an absolute joke !!”
“Had to cancel future flights to Tenerife with my wife as she died from coronavirus.
Contacted Jet2 & advised no refunds on flights.
Had to claim money back via my premier banking travel insurance minus £100 pound excess.
It seems the not so caring air line on this occasion.”
“Booked with jet2 flights as "WORRY FREE" They have now removed this from their website and have backtracked in their Gaurantee and will fly you knowing you then need to quarantine 2 weeks shame shame on you, fraudsters.
Tui have honoured what they said!!!”
“Jet 2 forced us to pay extra to move from a shoddy hotel to a decent one when we were at the hotel, or risk being stuck at the rubbish one, wouldn’t compensate us, made us pay a cancellation fee and provided really bad customer service. If your holiday is going great they are excellent, if you have a problem, you are on your own and they don’t want to know.”
