"We paid for a 4star holiday taking my autistic granddaughter to tenerife, the hotel was not even a 1 star hotel. The sockets were all coming out the wall, the kitchen was from the sixties, the bath had splits in it. the accommodation was terrible Complained to jet 2 and they said it was up to their standards. Don\u2019t travel with them, tell you something else and give you horrible accommodation."

"We paid for a 4star holiday taking my autistic granddaughter to tenerife, the hotel was not even a 1 star hotel. The sockets were all coming out the wall, the kitchen was from the sixties, the bath had splits in it. the accommodation was terrible Complained to jet 2 and they said it was up to their standards. Don\u2019t travel with them, tell you something else and give you horrible accommodation."

"We went on holiday to Turkey in May and while we were there we booked on to one of their excursions called Antalya Aquarium. Our SEN son is obsessed with sea creatures so had already planned to go. We chose to do it with Jet2 as we thought it would the stress away of getting there and back. How wrong we were!\r\nIn the booklet advertising the excursion, it explained the trip was about 8 hours. It then talks about he different creatures you will see and not to miss the highlight of the day which is the shark feeding. It ends by telling you the other things that are there such as a cinema and rainforest adventure to make it an unforgettable day.\r\n\r\nIn reality, the trip is 12 hours long. When you have taken a 7 month old baby and a 4 year old, this 4 hours is a huge difference and would have made us reconsider taking them.\r\nWhen we booked the trip, we were told there were 2 stops on the way to a jewellery bazaar and in Antalya to get some lunch. What we were not told is that after being picked up at 8am we would not get to the aquarium until 4pm and we would only have an hour and a half there. We had a longer stop for lunch! There were actually 3 stops on the way. The first was not a bazaar but a very ornate, marble building selling very expensive jewellery which was not suitable for children at all.\r\nThe icing on the cake was the fact the highlight advertised in Jet2's excursion book of shark feeding only happened at 12pm each day so we were never going to be there for it.\r\n\r\nI have complained about this to Jet2 and explained what a very distressing day it was especially for our SEN son and they do not seem to care or acknowledge that their advertising is wrong. We will not be using them again."