“Flew with them to Lanzarote last week. First time with them, brilliant service from start to finish 👏. Nothing to fault them on at all. Will certainly use them again. Cabin crew were superb. Thanks 😊”
“Ally at Bristol jet2 was amazing with my grandson flying alone for first time,went above and beyond,he was flying to Majorca on Tuesday 26th July at 7.30 am,he got there far too early,told him to get a coffee sit on seats near her,she personally came and got him when time was right to get his case weighed, and took the time to sort out departure gate number and get him sorted getting to gate.
She was so so kind to him and arrived safely to Spain,ally thank you so much for all your help u were so kind and all done with a smile,I really hope your boss appreciates you for doing your job far beyond what is expected of you,thank you so much for looking after my grandson🍾🥂❤️👌👍”
“Always use Jet 2 and have never had a problem. This time unfortunately due to an accident I had to have assistance. I cannot praise Jet 2 staff both from Leeds Bradford and Palma Airport enough. They were so helpful and caring. Excellent treatment, couldn't have been better. You are all stars. Many thanks.”
“Just got back after going with jet2 hoildays they are amazing they was there to help u out where ever you went felt so safe to know they was there for u definitely will be going again with them”
“I just felt so lucky to not have to pay a fee to change my flight once. It forgives you for a mistake, & freedom if things change. There flexibility is kind. Unlike airlines that are forever Changing policies leaving you confused & you have to pay.”
“Received a text telling me that my flight had been changed to a day earlier. I couldn’t do this as my lad is still in school on this day so a kind lady rang her team leader & agreed that they would change it to the day after when he is off school. It’s so lovely to experience good customer service especially when I booked the holiday through sunmaster who didn’t have the decency to inform me of the change. In future i Will be booking direct flights with jet2 instead.”
“Just have to commend you all at JET2, Have travelled at LOW PRICES regularly with the Airline since the company began flying from LEEDS BRADFORD many years ago. Apart from the occasional few mins delay, I have only had one 4 hr delay in all those Years AND Within a short time, I received compensation! My recent flight to Spain was cancelled due to covid but money owed to me was credited back quickly.
THANK YOU JET2, incl. airport & office staff. Everyone I ever dealt with have been so very helpful & courteous. I will be flying with you again as soon as is possible, and hope you have the very much deserved support from the public in the future. JET2 IS SIMPLY THE BEST !!”
“Used jet2 to fly to Majorca last September the check in staff couldn't do enough for you they were so nice and helpful the flight was okay for a buget airliner”
“From check-in and flight to airport transfer, hotel and rep Jet2 have fantastic customer service. Less-able clients are boarded first, choice of food and beverage in-flight (hot and cold) is good and comfort and leg-room is amazing. Transfer to and from hotel was both comfortable and pleasant. The hotel (San Cristobal, Marbella) was of very good standard, with great service, staff and beautiful rooms. Our Rep (Frankie) has to get a special mention for her 5 Star customer service - she went out of her way to make sure we had the best possible stay, even contacting us on her day off!”
“A totally perfect service when booking our flights and a holiday. The advisor booked, took payment, selected our seats and arranged assistance for my husband .A most pleasing experience and the lady was very very helpful .”
“Have used Jet2 twice over the summer, once for a holiday package and once for flights only. Both times the process was easy, straight forward and efficient. The staff at the airports and on the flights were attentive, helpful, friendly and efficient. Would certainly recommend based on our recent experiences.”
