“Brilliant and easy website to navigate through. Reasonable amount of cash back considering going you don't have to move from the comfort of your armchair.”
“I flew from Manchester in early January 2019 with Jet 2.Every one involved in check-in was cheerful and happy to engage in conversation with myself and others.
The flight was on time, I had a generous baggage allowance included and unlike other competitors there was no attempt to exploit "extras" out of me.
The attendants out were very pleasant. Unfortunately the flight back although on time was marred by the attendants running out of food as they got to me. There was no attempt to address this, when I returned home I contacted Jet 2 and received a punctual and efficient response on this complaint.
The apology was satisfactory and as such I will now attempt to use Jet 2 as my preferred shorthaul airline in Europe.”
“Travelled April and October 2018 without Jet 2 holidays both in Turkey, flights were comfortable, recommend extra leg room. Check in process simple with great weight allowances”
“My wife and I were abroad recently, for an extended period of time. This meant that we were unable to check-in and print boarding passes for both directions of travel, before we left. However, for our return journey, the JET2 website offered us good options to either print (that we did not have access to while abroad) your boarding or send to a mobile device. The website was easy to use and the boarding passes were produced. Thanks for making this easy Jet2.”
“Ease of use of website for booking and check in. Very good check in and staffing levels at both Edinburgh and Palma airports. Both flights very good.”
“Never again- looking at all current reviews it’s obvious there is a huge decline in their quality of accommodation offered and customer service. 4 star holiday to Kos was not 4 star, no air con in restaurant or public spaces, no water service, cocktails in paper cups, the worst sewage smell ever could not use the bathroom, dirty swimming pool and children’s play area and dangerous broken paths . Jet 2 state in their email they are not responsible for issues at the hotel which is incorrect when a package holiday - there slogan package holidays you can trust! Aeroplane going out was dirty and freezing and charged us twice for the extra legroom and still didnot get! Got a refund several months later in the extra legroom. Return journey both new cases worth £500 damaged offered me £45 6 months later finally be given 1 replacement but inferior and no choice still waiting for the other and they were a set of 3 with the cabin bag but no sign of that!
Over 20 emails , tel calls etc and shambolic customer service. They believe they are not responsible even though they had 4.5k of our money and damaged the suitcases.
An apology , replacement or repaired luggage and £50 donation to charity is all we requested and we have been treated with the utmost dis respect. Shame on you Jet2”
“Very bad and rude and incompetent management and staff
Rude and dismissive of any bad service from JET 2
Dis graceful attitude and extremely unprofessional but that's not surprising as JET 2 CEO STEVE HEAPY seems to be rude so from the top down that is obviously JET 2 ethics”
“Terrible customer service
Cabin crew very inexperienced allowing passengers to vape and consume excessive alcohol throughout the flight
No control whatsoever very poor flight”
