John Lewis Reviews

Name: John Lewis
Rating: 2.66

2.7 Rating 2,440 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Probably the worst customer service experience I h ever experienced. Have spent a total of over two hours on dozens of phone calls a and still no resolution to a faulty doa dushwasher. Go to the coop or another retailer at all costs.”

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Posted 10 years ago

“John Lewis are going downhill fast, customer service is terrible and don't buy any electrical goods, as they will not fix it if it breaks down within warranty.”

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Posted 10 years ago

“HAVING READ SOME OF THE OTHER REVIEWS I AM AT LEAST HEARTENED THAT I AM NOT ALONE. I ORDERED CLICK AND COLLECT FOR MY LOCAL STORE, WAS NEVER NOTIFIED THE GOODS WERE IN, THEN TOLD THEY WERE OUT OF STOCK, THEN HAD PART ORDERS DELIVERED TO MY DOOR, ALTHOUGH I HAD EXPRESSLY ASKED FOR CLICK AND COLLECT AS NO ONEAVAILABLE TO TAKE ORDER AT HOME. ALL THIS ACCOMPANIED BY NUMEROUS EMAILS PHONE CALLS MONEY AND TIME FROM ME. NOW 2 MONTHS AND NUMEROUS EMAILS LATER I HAVE EVENTUALLY BEEN TOLD I WILL HAVE A REFUND, IN A TONE WHERE I AM EXPECTED TO SAY THANK YOU AND BE GRATEFUL. THE SERVICE HAS BEEN APPAULING, DON'T ORDER ONLINE IF YOU VALUE YOUR SANITY”

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Posted 10 years ago

“Awful level of service- 5 months to not receive curtains that were supposed to be delivered in 7 days..... Having moved in to a new home, I ordered some curtains from John Lewis. I was particularly attracted by the 7 day service, given they were for a bedroom that didn't have curtains. Straight from the off there were problems- the assistant kept putting the details in wrong to the system so it took about an hour to get a quote, then I was told there were hardly any available appointments for someone to come round to measure within the next three weeks. When the person eventually arrived I found him to be rude (sitting on my bed, asking for tea before it was offered, asking if I was calling my mum to decide if I wanted to go ahead (I'm 29!!!)). Given I needed the curtains quickly I decided to go ahead with the purchase. 6-7 days after I had given my bank details I got a phone call. I thought this would be to arrange delivery... but no... the call was to say that the fabric had arrived and that the quality was so poor that they were in discussions with the manufacturer. Then followed updates every week or so to say that they were still trying to resolve the issue and would keep me updated. The calls were always apologetic and they made an effort to keep me informed... but 1) why were orders accepted when the fabric was not in stock 2) why were these quality issues not sorted out with the manufacturer prior to products being offered to customers and orders accepted 3) why did they continue to offer the fabric to customers in their store. I waited from 5 MONTH for this to be rectified by John Lewis and then gave up! I've received no apology for the huge inconvenience this has caused. All in all a dreadful level of service.”

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Posted 10 years ago

“I having to cut an awfully long story short as too p'd off with them. Ordered something with them but kept getting cancelled. phoned them up and was told my credit cards were declined, 3 of them from different suppliers. Ending up phoning the card companies who denied they had even tried. Funnily enough, when i tried to reorder it went out of stock. 1 time i did get through to support on the telephone she sent my goods 200 miles away to a store i've never heard of. Luckily even that got cancelled on the day of delivery. johnlewis.com should be avoided. They used to be the best but now just let you down at every opportunity.”

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Posted 11 years ago

“So disappointed! I have to wait 3 weeks to get my TV repaired by John Lewis customer support!”

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Posted 11 years ago

“Still waiting for John Lewis to call back, really awful service so far”

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Posted 11 years ago

“Been waiting almost 3 weeks for our washing machine to turn up.. Thanks John Lewis, thought you had great customer service!!! We were definitly wrong!”

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Posted 11 years ago

“really disappointed with the customer service at John Lewis!”

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Posted 11 years ago

“really disappointed with customer service at john Lewis”

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Posted 11 years ago

“Experienced terrible customer service at john lewis. Been messed about. Dont order a clay baby inprint in future.”

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Posted 11 years ago

“Experienced terrible customer service at john lewis. Been messed about.”

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Posted 11 years ago

“Shame on you! Bad service, rude customer service team, damaged goods. To anyone who reads this shop at John Lewis instead of John Lewis's website.”

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Posted 11 years ago

“John lewis have some tatti customer service.. got my parcel but got received no delivery message and neither an email!”

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Posted 11 years ago

“Before buying a washer fr John Lewis, check T&C, can save yourself extremely bad customer service experience and time wasted”

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Posted 11 years ago

“Have come to the conclusion that john Lewis customer service staff are actually hopeless”

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Posted 11 years ago

John Lewis is rated 2.7 based on 2,440 reviews