John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,445 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,445 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't use John Lewis 7 day curtain service . The process took MONTHS , the second lot of curtains still don't fit. The communication is appalling , no-one calls, emails , or is even available when visiting the store ( strange how the multitude of managers that seem to be forever stalking the store melt away when you need one). Staff are rude, poorly trained and even intimidating . ( Except one lady on the shop floor). The curtain fitter was excellent , but not employed by John Lewis. £3000 worth of curtains that don't fit!”

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Posted 10 years ago

“Curtain making service very poor”

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Posted 10 years ago

“John lewis please please take care who you employ.It is shocking to see how the once leading department store is being represented by so called partners who is behaving as though they have been dragged from the streets.Do not let the standards slip any further as it is better late than never.Please train your staff/partners in exemplary customer service beginning with the greeting! which is awful.Words cannot describe as some of their attitude is questionable.”

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Posted 10 years ago

“I ordered from Johnlewis.com The item was not delivered to the shop as promised (it was a birthday gift) Staff at the shop were no help whatsoever. Had no explanation as to why it hadnt arrived. I HAD TO CALL THEM the following day to be told no stock despite them taking my on line order I was told there was no stock. They couldnt resolve the problem, thought if they apologised all would be fine.....NO! I have no birthday gift, no time to get another one, have spent time on the phone and in the shop waiting while they look into the problem. Dont offer online shopping for items you clearly dont have. Call and let the person know, dont leave them high and dry. Dont take authorisation on a debit card blocking funds for something you clearly dont have. This is disgraceful. please DONT PUT YOUR FAITH IN JOHN LEWIS COMPANIES IF YOU NEED TO ORDER SOMETHING IMPORTANT!”

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Posted 10 years ago

“Probably the worst customer service experience I h ever experienced. Have spent a total of over two hours on dozens of phone calls a and still no resolution to a faulty doa dushwasher. Go to the coop or another retailer at all costs.”

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Posted 10 years ago

“John Lewis are going downhill fast, customer service is terrible and don't buy any electrical goods, as they will not fix it if it breaks down within warranty.”

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Posted 10 years ago

“HAVING READ SOME OF THE OTHER REVIEWS I AM AT LEAST HEARTENED THAT I AM NOT ALONE. I ORDERED CLICK AND COLLECT FOR MY LOCAL STORE, WAS NEVER NOTIFIED THE GOODS WERE IN, THEN TOLD THEY WERE OUT OF STOCK, THEN HAD PART ORDERS DELIVERED TO MY DOOR, ALTHOUGH I HAD EXPRESSLY ASKED FOR CLICK AND COLLECT AS NO ONEAVAILABLE TO TAKE ORDER AT HOME. ALL THIS ACCOMPANIED BY NUMEROUS EMAILS PHONE CALLS MONEY AND TIME FROM ME. NOW 2 MONTHS AND NUMEROUS EMAILS LATER I HAVE EVENTUALLY BEEN TOLD I WILL HAVE A REFUND, IN A TONE WHERE I AM EXPECTED TO SAY THANK YOU AND BE GRATEFUL. THE SERVICE HAS BEEN APPAULING, DON'T ORDER ONLINE IF YOU VALUE YOUR SANITY”

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Posted 10 years ago

“Awful level of service- 5 months to not receive curtains that were supposed to be delivered in 7 days..... Having moved in to a new home, I ordered some curtains from John Lewis. I was particularly attracted by the 7 day service, given they were for a bedroom that didn't have curtains. Straight from the off there were problems- the assistant kept putting the details in wrong to the system so it took about an hour to get a quote, then I was told there were hardly any available appointments for someone to come round to measure within the next three weeks. When the person eventually arrived I found him to be rude (sitting on my bed, asking for tea before it was offered, asking if I was calling my mum to decide if I wanted to go ahead (I'm 29!!!)). Given I needed the curtains quickly I decided to go ahead with the purchase. 6-7 days after I had given my bank details I got a phone call. I thought this would be to arrange delivery... but no... the call was to say that the fabric had arrived and that the quality was so poor that they were in discussions with the manufacturer. Then followed updates every week or so to say that they were still trying to resolve the issue and would keep me updated. The calls were always apologetic and they made an effort to keep me informed... but 1) why were orders accepted when the fabric was not in stock 2) why were these quality issues not sorted out with the manufacturer prior to products being offered to customers and orders accepted 3) why did they continue to offer the fabric to customers in their store. I waited from 5 MONTH for this to be rectified by John Lewis and then gave up! I've received no apology for the huge inconvenience this has caused. All in all a dreadful level of service.”

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Posted 10 years ago

“I having to cut an awfully long story short as too p'd off with them. Ordered something with them but kept getting cancelled. phoned them up and was told my credit cards were declined, 3 of them from different suppliers. Ending up phoning the card companies who denied they had even tried. Funnily enough, when i tried to reorder it went out of stock. 1 time i did get through to support on the telephone she sent my goods 200 miles away to a store i've never heard of. Luckily even that got cancelled on the day of delivery. johnlewis.com should be avoided. They used to be the best but now just let you down at every opportunity.”

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Posted 11 years ago

“So disappointed! I have to wait 3 weeks to get my TV repaired by John Lewis customer support!”

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Posted 11 years ago

“Been waiting almost 3 weeks for our washing machine to turn up.. Thanks John Lewis, thought you had great customer service!!! We were definitly wrong!”

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Posted 12 years ago

“really disappointed with the customer service at John Lewis!”

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Posted 12 years ago

“really disappointed with customer service at john Lewis”

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Posted 12 years ago

“Experienced terrible customer service at john lewis. Been messed about. Dont order a clay baby inprint in future.”

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Posted 12 years ago

“Experienced terrible customer service at john lewis. Been messed about.”

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Posted 12 years ago

“Shame on you! Bad service, rude customer service team, damaged goods. To anyone who reads this shop at John Lewis instead of John Lewis's website.”

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Posted 12 years ago

“John lewis have some tatti customer service.. got my parcel but got received no delivery message and neither an email!”

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Posted 12 years ago

“Before buying a washer fr John Lewis, check T&C, can save yourself extremely bad customer service experience and time wasted”

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Posted 12 years ago

“Have come to the conclusion that john Lewis customer service staff are actually hopeless”

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Posted 12 years ago

John Lewis is rated 2.7 based on 2,445 reviews