John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,473 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,473 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The was comparable with other retailers and the product was in stock in my local store.”

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Posted 9 years ago

“The quality of product is of very high standard”

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Posted 9 years ago

“Very quick delivery”

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Posted 9 years ago

“Polite helpful staff goods delivered swiftly and in good condition”

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Posted 9 years ago

“Fast delivery and good prices always”

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Posted 9 years ago

“It's a bit of a mixed review for me. I placed 3 orders with John Lewis in the last 2 weeks. Very happy with my last delivery. It was pretty quick and I was happy that I could use my gift card for online shopping. The whole process was very straightforward. One of the previous order, which was also an online purchase but with in-store pick up, was pretty outstanding as well. The item I bought was available for me to pick up very quickly and was exactly as per the pictures, so no surprise there. However, the third online purchase I made (a baby bath) didn't go as well as I would have wanted. I received the usual confirmation that the item had arrived, when actually it had not been delivered yet (I was having it delivered at work). The next day I received the same email confirming the item had been delivered. This time it was true, but the box was all dirty and open ! Completely unacceptable. I complained with the courier who also suggested I contact John Lewis (that I yet have to do).”

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Posted 9 years ago

“Delivered loads of new bedding right to my door when I didn't have time to collect, and as a last minute order were in time to make my removal van to Portugal!”

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Posted 9 years ago

“good choice of products and decent prices”

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Posted 9 years ago

“good choice of products and decent prices”

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Posted 9 years ago

“Nice products fast delivery”

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Posted 9 years ago

“Good products. All in stock and delivered to my nearest Waitrose. Fantastic.”

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Posted 9 years ago

“Good custium care could find everything easy”

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Posted 9 years ago

“The products & service from John Lewis are great, the prices are competitive too, The delivery staff always seem more friendly than average & are helpful & considerate. The only criticism I have is their standard delivery time slot - 7 hours! Far too long.”

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Posted 9 years ago

“Handbag found that my wife liked.”

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Posted 9 years ago

“Good brands”

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Posted 9 years ago

“Their click and collect makes shopping so easy, as I can collect it from my local Waitrose. I was left waiting at the desk a long time before anyone took my collection order, and the extra person standing there could have acknowledged me.”

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Posted 9 years ago

“Quickly served . Good technical knowledge of product. Bought a new Fitbit alta”

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Posted 9 years ago

“Problem with dishwasher & they replaced it”

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Posted 9 years ago

“The item I was slooking for was on sale so I got it for a good price.”

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Posted 9 years ago

“Great place to browse!”

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Posted 9 years ago

John Lewis is rated 2.7 based on 2,473 reviews