“Tried to purchase a denim today from Fairlands branch. No customer service. I practically handed my money over. All I needed was a denim. Did not get anyone to assist. Rather take your money where it is wanted.”
“Horrible experience, their logistics partner ECART messes up the returns . I still not have got my refund and the customer care does not respond to emails or calls . Will never shop on the website again . Extremely unprofessional customer service.”
“I really don’t like stretch pants at all really don’t like it. I’m going to have to find a new place to buy jeans. I’ve bought Levi’s my whole life. I’m 65. I will no longer buy Levi’s because they’re stretch pants.”
“I bought a pair of jeans ($75) at a store in Nashville they did not tell me or has signs that all jean items were 50% nationwide I called Levi's and confirmed that the promotion was actually still ongoing the first guy said I got you I just need a number from the actual tag on the shorts I didn't have them on hand at the moment he said ok I will issue a discount code when you call back and provide the number, got the shorts from my daughter and now I'm calling back and two representatives say they can't access to my order history of purchases in store even though I'm a Levi's member and I can see all orders are registered so BAD for the store for not being up to date with the promos and BAD for having inexperienced people on costumer service that can't even find my order.
Well here I'm writing a bad review on the very same shorts I have the issue with maybe the you all can see and find it.”
“Received 2 new jeans on 3/29/2024.
they already ripped and I called and they said they would get to me in 3 days, nothing. Photo shows the rip on each.
It happened with last 2 pair I bought in 2022.
For 40 yrs i only buy Levi's but I've had enough.”
“Glasgow - Buchanan street store and staff member Chiara was outstanding, product knowledge, time taken to get items , and help with fittings was brilliant 🤩 thank you 🙏”
“I've been a loyal customer of Levi's for decades. Levi's won't settle a small claim I made. They just stopped communicating with me. So, I will never, ever again trust them. The old story: they love you when you keep buying, but when yo need them they disappear.”
“Extremely comfortable jeans and super quick delivery (one item took 2 days to get to me and the other took 5). I also love their method of sizing, I feel like it makes it so if you take the time to find out what your measurements are, their jeans will fit perfectly!”
“I was persuaded to buy a pair of jeans which were a very snug fit. I was told that they would soon loosen up, and would feel comfortable. I was anxious about this, as - at £95.00 - they'd be too expensive to keep in the wardrobe! However, the assistant told me that if I didn't take the tags off, I could wear them around the house for four weeks, and if I wasn't happy, I could exchange them for a slightly bigger size. After one week, the jeans hadn't got any more comfortable, so I took them back and exchanged them. There was no fuss, no quibbling. Very efficient service, and a very good customer-focused concept.”
