“I ordered epoxy and a EVA foam grip and it was stolen off my porch. I went to the post office and got a printout confirming it was delivered. I sent Mudhole an email with the print out stating what happened and Evan Hebert shipped out replacement products at no cost to me. I was not expecting such great customer service or such a fast response. I definitely recommend this company!”
“Called on an order that was taking longer then usual to arrive. Jake explained why it was taking so long. It was do to the Cork Preserver and how USPS classifies it. I appreciate Jake explaining what is going on with it and why it is talking so long. Thanks Jake”
“They shipped me a product with missing parts, then when I connected with them to send em the missing parts, they again, didn’t send me all the parts. Once I tried a third time to get all the parts for the $300 kit, they told me I needed to pay for shipping to get these parts”
“I have always had a good experience with Mudhole. To back this up, I recently ordered a product that I had purchased previously and the picture of the product is shown on their web site. Unfortunately, they discontinued the product that I liked but sent me their replacement product that I did not care for. After talking with Dalton Dunn he quickly made it right for me. They are working on updating their web page.
Thank You Mudhole and Dalton”
“Had an issue with an order. Dalton Dunn, picked up my inquiry regarding my order and had the issue resolved quickly. Thanks Dalton! Always on top of it.”
“Always had great relationship with mudhole. They always deliver a great product. Saying that however my power rapper pedal is currently out of commission. Have been contacted by them and we are working the problem. 👍”
“I reached out to Mudhole regarding an issue with my motor on my power wrapper, Dalton reached out and advised it was normal operation for that motor along his own experience with the same issue and assured it would be fine. Advised that if I saw it getting any works in the following weeks to reach out directly to him for assistance. Amazing customer service and felt well taken care and happy to be going business with them!”
“I enquired about a rod repair I am trying to complete and Dalton Dunn responded quickly, had helpful advice, and even included an older but helpful video on how to complete my fix.”
“I am new to building rods. I called Mudhole and was fortunate to get Hunter on the phone. He walked me through everything. I have now made my 5 order. Hunter is super knowledgeable and has provided great incite and advise for my current and future rod building adventures. If you need help Hunter is the man.
Thanks K. Blake”
“Had to call today as there was an issue in manufacturing with my reel seat. Evan was awesome. He has a new one in the way. Super easy to work with, and very knowledgeable. I have ordered from him in the past and appreciate all his help.”
“Amazing customer service, I had a blank fail and Dustin Dunn was awesome to work with! I expect the process to take longer but I had an email the next day after sending my initial email at 11pm. Can’t say enough good things about them.”
“Always polite, efficient and helpful advice. Product delivery always timely and well packed. Last successful purchase was with Jack C. Pleasant and thoughtful.
Rodger hess”
“Sent Fuji guides shown as stainless steel frames, frames where not stainless. The return policy is as close to no return allowed as is possible, A real PIA.”
“If you order anything through Mudhole make sure they use FedEx because regular USPS you will never know when you will get your item, or if it comes to your address, and if you call customer service at Mudhole yoy feel like you're blown off if someone gives you a extension it doesn't work and the mailbox is always full.”
