Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.73

4.7 Rating 1,546 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,546 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reasonably priced and quick service”

Helpful Report

Posted 1 year ago

Hi Sean,Thank you so much for giving Online Insulation Ltd a 5-star rating! We truly appreciate your kind words and are thrilled to hear that you found our service reasonably priced and quick. Providing efficient and affordable solutions is always our top priority. We are grateful for your support and look forward to assisting you with any future insulation needs.

Posted 1 year ago

“good drop off, covered, deliveryed with fork lift. damage on the board that was facing the pallet, on the plasterboard side. Prob not going to be an issue for a site but for a diyer whos only getting 4 boards, ( expensive insulated ones ) would prefer that the plsterboard surface was not damaged.”

Helpful Report

Posted 1 year ago

Hi Jon, Many thanks for your order and review. It’s best to let us know directly if there are any issues with your delivery as it gives us a chance to get any issues resolved for you. We are sorry for any inconvenience caused.

Posted 1 year ago

“Excellent customer service, even when we had to change order at last minute nothing to much trouble, refund back in bank within a couple of days.”

Helpful Report

Posted 1 year ago

Hi Jeffrey, Thank you so much for your outstanding 5-star rating of Online Insulation Ltd! We greatly appreciate your kind words and recognition of our excellent customer service. We always strive to go above and beyond for our valued customers, even when unexpected changes in orders occur. It's wonderful to hear that our team was able to accommodate your needs without any trouble.

Posted 1 year ago

“The speed or service and quality or product are bothe commendable. However I do have an issue with the safety of how it arrived, was meant to be on an 18 wheeler and came overloaded on a flatbed. Firstly for the driver, how is this safe?? This could have easily caused a crash, the driver was limited to 40 even on the motorway, that is not safe. Luckily we had ladders on site so we could climb on top of this mountain!! I really can’t comprehend how this was allowed!!”

Helpful Report

Posted 1 year ago

Dear Andrew,Thank you so much for taking the time to give us a 4-star rating for your experience with Online Insulation Ltd. We really appreciate your feedback and are glad to hear that you found both the speed of service and the quality of our product commendable. We would like to apologise for any inconvenience caused by the safety concerns regarding the delivery of your insulation. We understand your concerns about the overloaded flatbed and the limitations it placed on the driver's ability to safely transport your order. We have checked with the depot and they have assured us that the goods were delivered safely and the driver was sullied with a pro-pole to unload. We assure you that we take such matters seriously and will address this issue internally to ensure we are doing everything that we should. Once again, we genuinely appreciate your feedback and thank you for choosing Online Insulation Ltd. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team.

Posted 1 year ago

“Good price and delivery and knowledge from supplier. Only slight annoyance was the straps holding the lm together have cut into the sides of almost all other. Which will mean more work for me. For that 3.5 out of 5”

Helpful Report

Posted 1 year ago

Hi Paul, thanks for your order and review. We are sorry to hear about the damage caused by the straps holding your goods together. We do ask that you check your delivery on arrival and let us know within 24 hours of your delivery if there are any issues as we are always happy to resolve these. Unfortunately, if we don't know about an issue, we can't help you get it resolved.

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

Hi Paul,Thank you so much for giving Online Insulation Ltd a 5-star rating! We truly appreciate your kind words and feedback about our services.

Posted 1 year ago

“Great price and very pleased with delivery Thanks”

Helpful Report

Posted 1 year ago

Hi Lee,Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate it. We are thrilled to hear that you had a great experience with Online Insulation Ltd. Your satisfaction is our top priority, and we are glad that we could meet your expectations.

Posted 1 year ago

“fast and reliable service”

Helpful Report

Posted 1 year ago

Thank you so much, Oleg, for your fantastic 5-star rating of Online Insulation Ltd! We truly appreciate your kind words.

Posted 1 year ago

“Great service prompt delivery very satisfied”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of Online Insulation Ltd! We truly appreciate your support and trust in our services. We are thrilled to hear that you experienced great service, prompt delivery, and are very satisfied with our products.

Posted 1 year ago

“Great price and quick friendly delivery driver”

Helpful Report

Posted 1 year ago

Hi Stuart,Thank you so much for giving Online Insulation Ltd a 5-star rating! We truly appreciate your kind feedback and we are thrilled to hear that you had a positive experience with us.

Posted 1 year ago

“Excellent service and price, delivery arrived as agreed and driver was very helpful highly recommended”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us a fantastic 5-star rating! We truly appreciate your kind words and are thrilled to hear that you had an excellent experience with Online Insulation Ltd.

Posted 1 year ago

“Good communication, got my order in a safe and secure place. Good service.”

Helpful Report

Posted 1 year ago

Hi Richard,Thank you so much for giving Online Insulation Ltd a 5-star rating! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.

Posted 1 year ago

“Straightforward ordering and delivery. Product as expected. Delivery driver very considerate of pedestians and traffic on offloading - helpfull and a good cheer! Would use again.”

Helpful Report

Posted 1 year ago

Thank you so much for your glowing five-star review of Online Insulation Ltd! We truly appreciate your kind words and feedback.

Posted 1 year ago

“The delivery takes too long to the customer.”

Helpful Report

Posted 1 year ago

Hi Noel, thanks for your review. The Recicel Eurowall pack that you ordered is advertised as 3-5 working days for delivery. The delivery was made in 4 working days from placing your order. We are sorry that we couldn’t deliver sooner but this is why we advertise delivery times on the products. We did also contact you on the day of your order to confirm the earliest possible delivery date.

Posted 1 year ago

“Very poor service as didn’t deliver in the allotted time. As someone who would be looking to use you as a regular supplier. I am looking to take my business elsewhere.”

Helpful Report

Posted 1 year ago

Hi Kevin, we are sorry that your delivery did not arrive with you yesterday. We will investigate this with the depot once the office is open and confirm the reason why this did not arrive. It is a shame as it looks like your first order arrived without any problems. We are sorry for any inconvenience this has caused you.

Posted 1 year ago

“all delievered well as expected started using it already”

Helpful Report

Posted 1 year ago

Hi Tefade,Thank you so much for taking the time to give us a 5-star rating! We are thrilled to hear that your experience with Online Insulation Ltd has been exceptional. We are delighted that everything was delivered well and met your expectations.

Posted 1 year ago

“Great price and service .great option to request delivery date suitable”

Helpful Report

Posted 1 year ago

HI Dean,Thank you so much for your amazing 5-star rating of Online Insulation Ltd! We sincerely appreciate your feedback and are thrilled to know that you had a great experience with us.

Posted 1 year ago

“Excellent service and delivery”

Helpful Report

Posted 1 year ago

Thank you so much for awarding us with a fantastic 5-star rating! We truly appreciate your kind words and positive feedback about Online Insulation Ltd.

Posted 1 year ago

“Very good product at reasonable price and delivered promptly. Will do business with again.”

Helpful Report

Posted 1 year ago

Hi Phillip,Thank you so much for your 5-star rating and positive review of Online Insulation Ltd! We greatly appreciate your feedback and are thrilled to hear that you had a good experience with us.

Posted 1 year ago

“Great price for the render I needed with super quick delivery”

Helpful Report

Posted 1 year ago

HI Peter,Thank you so much for your excellent 5-star rating of Online Insulation Ltd! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us.

Posted 1 year ago

Online Insulation Ltd is rated 4.7 based on 1,546 reviews