Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.73

4.7 Rating 1,546 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,546 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price. Easy transaction. Prompt delivery . Can't fault the process.”

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Posted 2 years ago

Thank you so much for your 5 star rating of Online Insulation Ltd! We are delighted to hear about your great experience in terms of price, ease of transaction, and prompt delivery. It's always our pleasure to provide our customers with an enjoyable and stress-free experience!

Posted 2 years ago

“Ordered online and messaged on Chat. The response was reasonably quick. Insulation delivered on time. Thank you Online Insulation.”

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Posted 2 years ago

Thank you for your 5-star rating of Online Insulation Ltd! We are glad to hear you had a positive experience with us. We appreciate you taking the time to order online as well as messaging us on chat. We're glad we were able to respond quickly to you and that your insulation was delivered on time. Thank you for choosing Online Insulation!

Posted 2 years ago

“Good prices, delivered the product on the specified day, I gave 4*, no answer for any messages about the product packaging. (kingspam it comes in packaging, and I asked if I can get extra 1-2 pieces)”

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Posted 2 years ago

Thank you for your 4 star rating of Online Insulation Ltd. We are glad you found our prices to be good and that the product was delivered on the specified day. We can’t see any messages from you asking to add to your order but the materials ordered is only supplied in full packs so we would not be able to add a single sheet to your order. Thank you for your feedback!

Posted 2 years ago

“Very efficient and reasonably priced company. Delivery arrived in good condition as scheduled.”

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Posted 2 years ago

Thank you, Paul, for your 4 star rating of Online Insulation Ltd and for your words of encouragement. We are delighted to know that you found our company to be very efficient and reasonably priced. We are also glad that your delivery arrived in good condition as scheduled.

Posted 2 years ago

“Excellent quality and price.”

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Posted 2 years ago

Thank you so much for your 5 star rating of Online Insulation Ltd! We are delighted to hear you had a great experience and were pleased with the quality and price of our product. We appreciate your kind words!

Posted 2 years ago

“Delivered on time and dropped on drive as requested, price was good as well, will use again”

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Posted 2 years ago

Thank you so much Tony for your 5 star rating of Online Insulation Ltd! We really appreciate you taking the time to share your positive feedback. We are glad that you were pleased with the timely delivery and drop off on the driveway as requested, as well as the price. We look forward to seeing you again soon!

Posted 2 years ago

“Excellent service and delivery. Items came when stated and driver was courteous and helpful. Would recommend to anyone.”

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Posted 2 years ago

Thank you so much for your five star rating and kind review Patrick! We are delighted that you had an excellent service and delivery experience with us. Your kind words about the driver and our product are much appreciated - we will make sure to pass on your compliments. We are glad that you would recommend us to anyone and hope to serve you again in the future.

Posted 2 years ago

“very happy with the order. the only thing is there was no notification of the delivery on it's way or a text to says it would be delivered that morning”

Helpful Report

Posted 2 years ago

Thank you for your 5-star rating of Online Insulation Ltd. We are delighted to hear you were very happy with your order. We apologize for the inconvenience that you were not notified of the delivery being on its way or receiving a text to let you know it would be delivered that morning. We value your feedback and will take steps to ensure that this doesn't happen in the future.

Posted 2 years ago

“Quick efficient service, cheaper than competitors.”

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Posted 2 years ago

Thanks for the 5-star rating Alexia! We are glad to hear that our quick and efficient service was cheaper than the competitors. We strive to provide the best customer service at the lowest cost and your kind words mean a lot to us!

Posted 2 years ago

“Great service with quick delivery. Missing items was rectified immediately with next day delivery. Would recommend.”

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Posted 2 years ago

Thank you so much for your 5 star rating of Online Insulation Ltd! We're so pleased to hear that you had great service with quick delivery and that we were able to rectify any missing items with next day delivery. We really appreciate your kind words and recommendation.

Posted 2 years ago

“Great product easy to use”

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Posted 2 years ago

Thank you so much for your 5 star rating of Online Insulation Ltd! We are glad to hear that you found the Recticel Eurowall Plus to be easy to use - we always strive to provide the highest quality insulation solutions!

Posted 2 years ago

“Delivery on the agreed date, good price, helpful delivery driver. No complaints.”

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Posted 2 years ago

Thanks for your 5-star rating, Neil! It's great to hear that we provided you with delivery on the agreed date, good price, and helpful delivery driver. We appreciate your feedback and are pleased that you had no complaints.

Posted 2 years ago

“Price was very competitive and was great to purchase in smaller batches and prompt delivery- would definitely recommend”

Helpful Report

Posted 2 years ago

Thank you for the 5 star rating of Online Insulation Ltd! We are glad that you found our prices competitive and that you were able to purchase in small batches. We also appreciate your commendation for our prompt delivery. We are glad that you would recommend us!

Posted 2 years ago

“Very easy to order. Good service. Will use again.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Online Insulation Ltd, Martin! We really appreciate the kind words of "Very easy to order. Good service. Will use again." It's great to know that you had an effortless experience and would use us again in the future - it means a lot to us!

Posted 2 years ago

“Easy to order fast delivery but let down by driver refusing to help unload the sixteen sheets of insulation.”

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Posted 2 years ago

Thank you, Gary, for your 4-star rating of Online Insulation Ltd. We're sorry to hear that your delivery experience with us was not perfect due to the driver refusing to help unload the insulation sheets. We really value your feedback and will certainly use this to ensure that a similar situation does not arise in the future. Thank you again for taking the time to share your experience with us.

Posted 2 years ago

“Great service and delivery time.”

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Posted 2 years ago

Thank you so much, Scott, for your 5-star rating of Online Insulation Ltd! We greatly appreciate the kind words and are so grateful you found our services and delivery time to be great!

Posted 2 years ago

“Excellent product and service”

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Posted 2 years ago

Thank you, Paul, for your 5 star rating for Online Insulation Ltd! We're very glad that you have found our product and service to be of excellent quality. Your kind words mean a lot to us and we appreciate your support.

Posted 2 years ago

“Purchased celotex 75mm, 2400x1200 insulation boards. unbeatable price ,Great quality and product, fast ,helpful delivery. Fantastic service. Thankyou.”

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Posted 2 years ago

Thank you so much, Jason, for your 5-star rating of Online Insulation Ltd! We are thrilled to hear that you were satisfied with the quality and price of the Celotex 75mm, 2400x1200 insulation boards, and also with the helpful and fast delivery. We truly appreciate your kind words and are grateful that you took the time to provide your feedback!

Posted 2 years ago

“Delivered as promised just will be great to know some time window. Boards are ok no issues.”

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Posted 2 years ago

Thank you so much for your 4 star rating of Online Insulation Ltd. We're glad to hear you received your order as promised! Unfortunately we are unable to book timed deliveries, but it's great to hear that the boards arrived without any issues. Again, thank you for your kind words!

Posted 2 years ago

“Great price, great delivery timescales, with the ability to choose the delivery date, which fits in with good Project Management to get the materials deliveries planned in in advance. Boards arrived well wrapped in pairs with good handling by the delivery driver meant no damage, unlike some others who deliver insulation with bigs lumps knocked out it. Will definitely use this firm again & recommend to others.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating, Paul! We are delighted to hear that you found our prices, delivery timescales and delivery date options great, which helped you with your Project Management. We are also glad that our delivery driver handled the boards with due care and there no damage was done. It's so nice to receive your positive feedback. We hope to serve you again in the future!

Posted 2 years ago

Online Insulation Ltd is rated 4.7 based on 1,546 reviews