Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.72

4.7 Rating 1,584 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,584 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

Visit Website

Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, fast delivery. Rapid resolved a minor issue related to a damaged board.”

Helpful Report

Posted 4 years ago

“Ostend service”

Helpful Report

Posted 4 years ago

“Easy online ordering system. Requested delivery in 3 days, this was met. Highly recommended”

Helpful Report

Posted 4 years ago

“Quick delivery”

Helpful Report

Posted 4 years ago

“All plasterboards are damaged, every single one”

Helpful Report

Posted 4 years ago

Hi Grzegorz, Thanks for your review. I can see that we processed your on 29th of September and delivered as agreed on the 7th of October. We haven't heard anything from you regarding damages so we have had no opportunity to put this right for you. We are very clear that you should check your deliver before signing for the goods as your are signing for them as "checked and in good condition", then we give you 24 hours from the time of the delivery to notify us if you later find any damages. If you don't let us know, we really wouldn't have any way on knowing there is an issue. Unfortunately, plasterboards are something that is very easily damaged and when the order is small (9 boards) they can sometimes be more subject to damage in transit than larger orders. We are sorry for any issues that the damaged boards may have caused you.

Posted 4 years ago

“Online Insulation did everything exactly as they said they would. I wouldn't hesitate to recommend them and will use them again when I need their services.”

Helpful Report

Posted 4 years ago

“Quick and easy to order and excellent delivery.”

Helpful Report

Posted 4 years ago

“Second time I have used Online Insulation and both times excellent. Materials good and delivery communication through to delivery at my property just brilliant.”

Helpful Report

Posted 4 years ago

“A few plasterboard edges were damaged from strapping”

Helpful Report

Posted 4 years ago

“Excellent service including response to queries. Would definitely use again and not hesitate to recommend. Thank you.”

Helpful Report

Posted 4 years ago

“Delivered items quickly and no damage whatsoever.”

Helpful Report

Posted 4 years ago

“I ordered 10 sheets of kingspan roofing insulation, the order was delivered on time as promised and the driver was very polite and helpful, excellent service, I would not hesitate to use this company in the future.”

Helpful Report

Posted 4 years ago

“Arrived as described and on time, perfect service”

Helpful Report

Posted 4 years ago

“Excellent service. Quick delivery”

Helpful Report

Posted 4 years ago

“Very clear with products, prices and service. Great service will definitely recommend”

Helpful Report

Posted 4 years ago

“I ordered 8 of: 70 x 1200 x 2400mm PIR insulation, free delivery was fast and boards were pvc wrapped in packs of 4 hence delivered without damage by careful delivery driver.”

Helpful Report

Posted 4 years ago

“First-class company.”

Helpful Report

Posted 4 years ago

“Brilliant service”

Helpful Report

Posted 4 years ago

“Perfect service, efficient, BANG ON!”

Helpful Report

Posted 4 years ago

“Damaged goods supplied.”

Helpful Report

Posted 4 years ago

Hi Pervez, thanks for your review. We give out customers 24 hours to check the materials delivered and report any issues with them. It's a shame you didn't let us know about the small indentations on the insulation board as we could have looked into swapping this for you. Hopefully us changing your delivery address from Peterborough to Loughborough helped you though.

Posted 4 years ago

Online Insulation Ltd is rated 4.7 based on 1,584 reviews