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Overstock.com Reviews

2.0 Rating 144 Reviews
24 %
of reviewers recommend Overstock.com
2.0
Based on 144 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 25%
Accurate And Undamaged Orders
Greater than 51%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Overstock.com 1 star review on 24th May 2025
Micheal O
Overstock.com 1 star review on 24th May 2025
Wright Phillip
Overstock.com 1 star review on 30th November 2024
Anonymous
Overstock.com 1 star review on 30th November 2024
Anonymous
Overstock.com 1 star review on 22nd October 2024
Anonymous
Overstock.com 1 star review on 22nd October 2024
Anonymous
Overstock.com 1 star review on 22nd October 2024
Anonymous
27
Anonymous
Anonymous  // 01/01/2019
RECEIVED WRONG ITEMS. NO CUSTOMER SERVICE. ALL THEY WANT TO DO IS TEXT YOU, WE HAVE SPENT DAYS TRYING TO STRAIGHTEN IT OUT. IT IS A SCAM COMPANY!! DON NOT ORDER FROM THEM!!
Helpful Report
Posted 5 years ago
Ordered 3 sets of sheets cost was $119.99. When they arrived I opened one package to exam quality, workmanship, and condition other wise how would one know. They have a "14 DAYS HASSLE FREE RETURN" which is baloney. I returned the three sets as they are poor quality and poor workmanship. I had to pay to have them returned $17.06. These people refunded me $80.00 of my $119.99 saying I opened a package and they could not take them back, according to them it is the law(don't think so). I have paid $57.05 for nothing from these people. One needs to mark down these folks Overstock.com ( Bed Sheet Club) or any other name they market under as beware stay away go to reputable company they send inferior products, you have to pay to return and then they do not refund. How would one inspect a product if they do not open it? Fool me once shame on you, fool me twice shame on me. I have done business with almost every location on the internet without this type of problem. Stay Away there are many reputable places that will not cheat you like this.
Helpful Report
Posted 7 years ago
What went wrong? It's more like nothing is right with Overstock.com. Overstock.com would sell the product to you, yet it's more like shopping at Daiso in CA where you can buy as much as like but there is NO return or even exchange. I tried a pair of Sketcher Harper Melden shoes for ONE day to get a feel for it before I decide to keep it or return it, and it looks like Overstock.com and their third party seller Shoebuy/Shoes.com would not accept this pair of a-few-hours young shoes with not even a scratch or wear on it. So buy with them at your own peril and dare you try the shoes on. You better like the pair you have tried because you are stuck with them now!
Helpful Report
Posted 8 years ago
Overstock.com is rated 2.0 based on 144 reviews