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Overstock.com Reviews

2.0 Rating 136 Reviews

25 %

of reviewers recommend Overstock.com

Company Reviews

2.0

Based on 136 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 48%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Overstock.com 1 star review on 30th March 2023

Overstock.com 1 star review on 30th March 2023

Overstock.com 1 star review on 30th March 2023

Overstock.com 1 star review on 30th March 2023

Overstock.com 1 star review on 30th March 2023

Overstock.com 1 star review on 30th March 2023

Overstock.com 1 star review on 30th March 2023

20

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an item over a month ago, got a shipment confirmation with tracking. For almost two weeks, the tracking never updated from “label created”. I co reacted customer service asking for my money back because I do t have time to wait around for this item I would just shop elsewhere. They I dusted they put a trace on the package and if not found, will send me a new one. We’ll, almost a week later they ship out a replacement because they couldn’t find the first one. Guess what? Almost a week later and it’s still not updating from “label created”! Avoid this place. They are clearly not even shipping the item. UPS didn’t lose the same item twice in a row. Scam.”

Overstock.com 1 star review on 20th June 2021

Posted 2 years ago

“I returned 2 items to overstock worth $40 only to find out they charged me $35 to send them back in "return labels". Nowhere was this noted and the rep said there was a computer glitch as to why I didn't find out. What kind of madness just awful...STICK WITH AMAZON”

Posted 2 years ago

“I ordered a rag rug from Overstock. The rug they sent looked nothing like picture. Overstock insisted I send the rug back at my own expense, $32. The rug cost $32.18. They wanted me to join their membership program for $20 a year in order to send it back for free. Very unfair return policy.”

Posted 2 years ago

“I saw a commercial for Overstock and am surprised they are still somehow in business. My perspective is as a seller. I tried selling through them many years ago. They are a total RIPOFF. Seller fees were charged to my account and I couldn't even use the account to sell. They REFUSED to refund my money. Just an all around TERRIBLE company to deal with. After reading other reviews, it seems their consumers hate them just as much as their sellers. Avoid this ridiculous company.”

Posted 2 years ago

“Buyer beware! I bought a small, very colorful rug. Despite airing it out, even outside, it smelled like a wet dog or goat throughout my house for days. The colors were garish and clashed with each other. The overall quality was poor. The rug cost me $29.36 including taxes and shipping and they wanted to charge me $23.85 for the shipping label to send it back. What is going on here? They want me to spend $29.36 and then another $23.85 so I can send it back to them? Is the rug only worth $5.50 to begin with and everything else with shipping? At best I would lose $23.85 on an item that only cost me less than $30 or maybe I’ll lose $52 on an item that was supposed to cost less than $30 if as some people have noted, they claim they never got it back, or it wasn’t on time or whatever. From my past experience this used to be a good company, but now it seems more like a scam. They also note about their reviews on site that you must agree that they can delete any they feel like deleting, so negative reviews probably don’t show up much on their actual site.”

Posted 2 years ago

“They took my order and my membership fees knowing that they couldn't provide the item in the agreed delivery period. I had scheduled a plumber for the install on a specific day. A day before the delivery date they called to inform me that they didn't have the item. Obviously their name is misleading.”

Posted 3 years ago

“Sent wrong item now inconvenienced having to go out to UPS store to send back. Was supposed to receive 2 - 16X16 pillows but received 2 - 12x12 pillows instead. Not sending until I receive correct items. Was told by customer service that this type of mistake very rarely happens but after reading reviews found out it happens a lot. Will not purchase from them again.”

Posted 3 years ago

“I am usually very easy to please, but this company’s service and return policy is the worst I have ever experienced. I ordered an outdoor dining set and three of the four boxes arrived. I opened the boxes and put together what I could with the parts available (2 chairs and 2 stools) and disposed of two of the boxes. After waiting a few days, the fourth box never arrived so I called to find out the status. It took them two weeks to figure out the fourth box had never been shipped and that the product was out of stock so they weren’t able to fulfill the order. They gave me two choices 1) I could try and find the missing pieces at a hardware store and they would arrange some compensation or 2) I had to go to a hardware store and attempt to find boxes all the pieces would fit into, take apart the furniture I had spent two hours putting together, pack everything and they would have it picked up. Option 1 was not an option as they were wicker pieces of the chairs and table that aren’t available in any store. Although they said they would reimburse the cost of the boxes, option 2 puts hours of legwork on the customer, for their mistake, which is unacceptable. When they informed me of my choices, I asked to speak to supervisor who was supposed to call me back by the end of the day (she never did). I am still fighting to get this resolved without having to spend hours of my time fixing their mistake I order to get my money back, or even a replacement product. In the mean time, I have one box and furniture parts sitting in my living room. I asked them to send me boxes so I could return everything and they said they couldn’t arrange to send boxes, then they went on to tell me they could only accept the furniture return if I disassemble it. Unbelievable!!!!”

Posted 3 years ago

“I purchased a bed (order #334221127) and one of the boxes had a broken part. I contacted Overstock and I got a replacement days later. When I opened the other box to assemble everything, I noticed some parts were missing. I contacted them again so they could send me the missing parts and I didn't have to return everything. Bottom line, It's been 20 days with no solution and they wanted to send me a whole new bed and force me to return the one that I already have assembled. Seriously, terrible customer service.”

Posted 3 years ago

“Do not buy from here! Worst experience ever. We ordered a table and it came in damaged then they can't replace it cuz it's out of stock. My first time buying furniture online and my last. Worst customer service !!! They gave me the the run around for a week before it got solved. Actually the final solution sucks was not happy at all. Be aware!”

Posted 3 years ago

“The packaging box looked like someone bled over it. It was obvious this was not the original box and one that had been returned and then reshipped with the company just "reshipping" versus verifying the return contents. Not necessarily in any particular order, but here are the problems: 1. Again, the box was disgusting. 2. This was a lamp with a glass globe; it was chipped. 3. Two specialty light bulbs were to be included; there were NONE. 4. One of the lamp sides clapped with a bolt was stripped. 5. No packaging/instruction information and finally 6. I got this package with a 15 cent looking white glove in a baggie! Was I suppose to put the glove on before touching the merchandise to avoid germs or COVID or something? Hope to get my refund and get it fast. I've order from Overstock before, but now never again -- seems they've gone downhill.”

Posted 3 years ago

“We deliberated on a Bookcase for some time comparing options from Overstock and many other stores. Eventually we chose Overstock because there was one on sale and it had a Ratuken discount. Without any notification or warning, Overstock cancelled our order. Had I not logged on to check the status of the order, I would not have known. Customer service says that after I placed the order they realized they were out of stock. The plan to refund our money but now we have missed out on Black Friday discounts we could have got for alternative options. We asked that they re-instate our order and that we would be happy to wait for re-stock but they refused. We asked that the promise to offer the item at the price we paid for when it came back in stock but they refused. They said when it comes back in stock we could talk to customer service about the "best price" but refused to promise it would be the same price. Even if it was, we have missed out on the Ratuken cashback offer on Black Friday. We are devastated that we are now left without a bookcase and will have to pay hundreds more because of their mistake. My advice to consumers, avoid Overstock; particularly if the product you want is running out. They may never fulfil your order and they won't even tell you when they cancel it.”

Posted 3 years ago

“Ordered a patio set which consisted of 2 chairs , loveseat and table . Only received 2 chairs . After almost a month was told the only way to resolve it was for Overstock to ship a complete 2nd set , Pull the items we were missing and return the extra pieces . 2nd shipment came and only consisted of 2 chairs again . After reaching out to Overstock the loveseat and table showed up almost 2 weeks later in a badly damaged box . While in the process of assembling the loveseat there was missing hardware . Reached out again and no response . Filled out missing parts form and included picture, no response . Purchase parts from our hardware store and now I have to box up the duplicate chairs and return them . I’m done with Overstock to say the least . No one made an attempt to try to rectify the problem but just continued to send emails to appease me .”

Posted 3 years ago

“RECEIVED WRONG ITEMS. NO CUSTOMER SERVICE. ALL THEY WANT TO DO IS TEXT YOU, WE HAVE SPENT DAYS TRYING TO STRAIGHTEN IT OUT. IT IS A SCAM COMPANY!! DON NOT ORDER FROM THEM!!”

Posted 3 years ago

“Ordered 3 sets of sheets cost was $119.99. When they arrived I opened one package to exam quality, workmanship, and condition other wise how would one know. They have a "14 DAYS HASSLE FREE RETURN" which is baloney. I returned the three sets as they are poor quality and poor workmanship. I had to pay to have them returned $17.06. These people refunded me $80.00 of my $119.99 saying I opened a package and they could not take them back, according to them it is the law(don't think so). I have paid $57.05 for nothing from these people. One needs to mark down these folks Overstock.com ( Bed Sheet Club) or any other name they market under as beware stay away go to reputable company they send inferior products, you have to pay to return and then they do not refund. How would one inspect a product if they do not open it? Fool me once shame on you, fool me twice shame on me. I have done business with almost every location on the internet without this type of problem. Stay Away there are many reputable places that will not cheat you like this.”

Posted 6 years ago

“What went wrong? It's more like nothing is right with Overstock.com. Overstock.com would sell the product to you, yet it's more like shopping at Daiso in CA where you can buy as much as like but there is NO return or even exchange. I tried a pair of Sketcher Harper Melden shoes for ONE day to get a feel for it before I decide to keep it or return it, and it looks like Overstock.com and their third party seller Shoebuy/Shoes.com would not accept this pair of a-few-hours young shoes with not even a scratch or wear on it. So buy with them at your own peril and dare you try the shoes on. You better like the pair you have tried because you are stuck with them now!”

Posted 6 years ago

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Overstock.com is rated 2.0 based on 136 reviews