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Overstock.com Reviews

2.0 Rating 136 Reviews

25 %

of reviewers recommend Overstock.com

Company Reviews

2.0

Based on 136 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 48%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Overstock.com 1 star review on 30th March 2023

Overstock.com 1 star review on 30th March 2023

Overstock.com 1 star review on 30th March 2023

Overstock.com 1 star review on 30th March 2023

Overstock.com 1 star review on 30th March 2023

Overstock.com 1 star review on 30th March 2023

Overstock.com 1 star review on 30th March 2023

20

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overstock and their warehouse had dropped the ball so much in this delivery process. I am still waiting to receive the TV stand whole. First the sent just the fireplace. Then they said they lost the actual 80 pound TV stand. When I called them to ask them where it was after the tracking haven't been updated in a week via UPS. They told me they will send me a replacement one because they can't located the one I purchased 1st. So looking up the tracking number "the replacement package" is actually first package they lost. Here is the kicker after waiting two weeks to get a replacement/ same as 1st package. The tools 🔧 aren't inside the box- the tools to put the actually TV stand and fireplace together -so nuts, screw allen key etc are missing from the box. When I called them to send me these tools out they send me an email saying they are on the way come to find out the tracking number is invalid. After all that the company called me to tell ask me WHAT IS THE PART NUMBER OF THE PARTS THAT DIDNT COME INSIDE THE BOX!!!!!”

Overstock.com 1 star review on 15th December 2021

Posted 2 years ago

“Item purchased was third party and they didn’t issue a return label as product was misrepresented.It said Christmas tree was two feet.Tree was 1 and a half foot only . With base made it two feet.Have to return at my expense with tracking.Find another vender to purchase.”

Posted 2 years ago

“They offered $20 off any order $300 and DID NOT HONOR IT. I CALLED AND THEY HUNG UP ON ME. DONT ORDER FROM THIS SCAM COMPANY. THEY ARE LIARS AND SCAM ARTISTS. IM REPORTING THEM TO BBB, FTC AND THE STTORNEY GENERAL. RUN FOR YOUR LIVES.”

Posted 2 years ago

“Lying company! I submitted a review of my furniture that was delivered broken and with patches filled in. I submitted photos and a review of one star, they denied my review (it also was a paid one for 4.00). However every good review 3-5 stars is approved! That’s because they want you to buy the crappy products!”

Overstock.com 1 star review on 24th November 2021

Overstock.com 1 star review on 24th November 2021

Overstock.com 1 star review on 24th November 2021

Posted 2 years ago

“I bought a “Christopher Knight by Havenside Homes” patio table and 2 chairs on Overstock. When they came, they were clearly marked “Walker Edison”. Overstock changes the names of their products so you cannot compare prices at other sites. The exact same Walker Edison table that Overstock sold for $383.99 sells at Walmart for $275. The chairs they sell can also be bought much cheaper other places. I also bought 6 patio dining chairs advertised as Christopher Knight but came labeled clearly as Nobel. This is a dishonest company. Buy elsewhere! ,”

Posted 2 years ago

“Overstock says I have 3 items that I purchased. All the same item. I cancelled one so that leaves 2 that will be delivered and I have to return.”

Posted 2 years ago

“I purchased 2 mirrors from overstock. They never got delivered. I contacted customers service and they claimed I was past their “time frame window” for opening up a claim. All I wanted was my undelivered items that cost me a lot of money, not open up a complaint. My account showed the items were paid for, and even showed they were waiting for tracking information that was undelivered! I asked fo them to present their policy where it says I had a time frame window and they presented my with a policy on “returnable items”. I had no items to return! When I disputed that with them, they ignored me. As far as I’m concerned, the items stayed in their warehouse and they pocketed my money. Or there is no warehouse and this “company” is nothing but a scam.”

Posted 2 years ago

“Ordered three pictures on July 7th. Still have not received them nor have I had any replies from the company. Extremely upset and feeling I have been scammed.”

Posted 2 years ago

“If I could give zero I would. I ordered a table, first one was damaged and carrier wouldn't deliver it but they didn't tell that to Overstock. Second one was delivered but was also damaged. When they took the second one back they claim it was never picked up and they are refusing to refund me for $1500. Their delivery people do not coordinate with them, they do not know what it going on. Worst customer experience of my entire life not to mention I am out $1500.”

Posted 2 years ago

“I have never had an item from Overstock that lasted more than a year. Items are made cheaply: I had a work desk that collapsed in the middle of a Zoom call and the desk was irreparable. Yes, you'll find some cheap items but you'll be spending double to replace it in less than year.”

Posted 2 years ago

“Overstock would charge me $29 shipping to return a $31 rug that is such poor quality and doesn't look like the internet pic. I'm stuck with this awful rug! Don't buy from Overstock! Buy from Amazon or Wayfair!”

Posted 2 years ago

“A gazebo 14' by 10' ,made out of wood, that sells at home depot and Lowe's for $2000 plus iiiiitttttt was advertised for $89 n Overstock... I put in credit card information and it said it was declined I have a $3000 balance I triple check my information this is a scam website !!!!! I called customer service and it sounded like they were in India literally and didn't understand a single English word i said....my family is DONE with overstock for now forever for good and I will spread the news.... It's like playing the lottery you know you see the jackpot you get your hopes up you get all excited and then bam you're the fool for wasting your money that they won't even let you spend”

Posted 2 years ago

“0 stars Leather sofa ordered, paid for May 4, 2021 - $2,215.03 (today is August 27 - over 16 weeks later) Followed up several times on delivery status, told to be patient takes 12 to 16 weeks to manufacture/ship. Checked Overstock website again last week and the sofa description had a new notice "order soon, only six left in stock". Surprised since I had previously been told that each sofa was made only upon receiving an order. Yesterday my PayPal account was credited for purchase amount, but no explanation from Overstock other than "order cancelled" on my account. After a frustrating call to a representative, there really is no explanation other than they cannot fulfill the order. No one from Overstock tried to call, text or contact me, only reason I found out was because my payment went through PayPal. Terrible, nonexistent Customer Service, and no business ethics. Overstock accepted $2,215.03 for merchandise, after over a four month wait, they did not even have the common courtesy to notify me that they could not fulfill their obligation? DO NOT ORDER ANYTHING from Overstock - no respect or appreciation for customers. They do not deserve your business.”

Posted 2 years ago

“Very bad company to deal with.Never again. 0 stars”

Posted 2 years ago

“I recently purchased ~$10,000 in furnishings for my new home which included a $1,500 King mattress. Upon receiving the mattress, I lied down on it and realized that it was too tall for my platform and too soft for my liking. My request for a refund was rejected because Overstock.com policy states the following: "You will only qualify for a full refund for damaged or defective mattresses, mattress sets, or foundations if you refuse the item(s) at the time of delivery. If damage/defects are found after delivery, please notify us immediately." It is impossible to know that you will like furniture simply by viewing it on a website. Furniture is used in our living spaces and therefore, we can only know if it meets our needs if we "experience" it in our living space. Overstock.com fails to realize this important fact and therefore, I will never waste another dollar with them.”

Overstock.com 1 star review on 17th August 2021

Posted 2 years ago

“Buyer beware, worst purchase experience I have ever had. I only wish I could of given it 0 stars but the system would not allow it. Ordered a entertainment center only for it to arrive damaged. They offer a hundred dollar return. Who wants a damaged 600.00 entertainment center. I can buy that on Craigslist. Over two months later and multiple missed pick up's I am still trying to get a refund. I have moved this large box back n forth now 4 times in and out of the house. It's amazing that they have made so many mistakes and not yet apologized and returned the money that was paid. All I keep hearing is we will pick it up. They can't even do that right. Go purchase your stuff somewhere else. Not worth it trust me”

Posted 2 years ago

“I ordered a four piece bedroom set. The set delivery date was set for July 22. The bedroom set arrived with a missing nightstand. I called overstock and I was told to give 24 hours for CEVA to call me to schedule a delivery, they had my missing nightstand in their facility. Since today, no one has called me and my calls and attempts have been unsuccessful. My options are refunding me for the nightstand or send me a new nightstand. They refuse to provide any type of customer service. I will never shop here again.”

Overstock.com 1 star review on 29th July 2021

Overstock.com 1 star review on 29th July 2021

Posted 2 years ago

“Yall are real sneaky and crafty and you do a lot of misleading advertisement”

Posted 2 years ago

“So frustrated... I ordered a table and chair set in June of this year. The set delivery date was set for June 28. Cool. June 28 came and went. I was never told I had to contact a logistics company to set a delivery date... cool. I contacted CEVA and set a date of July 1. Fine. July 1 came and went. I called both overstock and CEVA no one knew where my table was. I was told to give 72 hours for CEVA to find the table which happened to be July 4th holiday. So had family from out of town and NO table and chairs. Gave them over 72 hours no call and no table. Called this week, since they cant locate the table they are not willing to send me another table because they are worried about me receiving 2 tables. My options are refunding me half of the set and when they find the table refund me the other half. I don't understand this! Completely ridiculous. I paid for a table, just send me one! Or offer me a FULL refund! I'm so over this company. I will NEVER buy from them again!”

Posted 2 years ago

“Overstock lack of response & professional service Overstock Order # 33629XXXX Serta Luxe Edition Grandmere Plush Pillowtop 14-inch Hybrid Mattress Lets review this order dilemma so that we have accurate information. (copies of email correspondence is attached at the bottom) Placed the order on Overstock.com on April 1, 2021 Money was taken off my credit card on April 1, 2021. On May 21st, (over 50 days later) I contacted Overstock questioning why I had not received the product, and had never heard from anyone. On May 21st, Elsie V. in customer care acknowledged my request. On May 22nd, rep. York replied and said it would take him 3-4 days to figure it out. 5 days later on May 27th, John J. an Escalations Specialist replied that they tried to reach me at an old number and needed a current number to contact me to set up delivery. On May 27th, I responded with my mobile number that was already attached to my account. I questioned why they had not emailed me. 3 days later on May 30th, Michelle P. an Escallation Specialist II, replied that I had given them the old number when I ordered. Since that number was disconnected a year prior, that could not be accurate. On June 4th, John J. an Escalations Specialist responded saying that the carrier had my new number and would contact me within 2-3 business days. It is now June 14, 10 days after promising me 2-3 days contact, and 75 days after placing the order and I have still not heard anything. My thoughts on Overstock.com and their specialists, and complete lack of professional service: They were quick to charge my credit card the full amount (April 1st), and notify me that the status was “shipped awaiting tracking update” (April 1st). That obviously was a lie. But used to justify charging my card immediately. And then Overstock did nothing. I ship and receive many items and have NEVER had a shipper have to call me to set up a delivery. Most supply email updates, but your specialist claims that “Our partners & the carriers they use will not contact you by email under normal circumstances as they will always make attempts to reach you by phone.” NORMAL CIRCUMSTANCES? Would you say that not doing anything for almost 2 months is normal circumstances? Does this fall under non-professional service? Probably more like absurd service. When I gave them my other contact number you responded saying that I would be contacted in 2-3 days. That response was already 9 days after I had given you my number on May 27th. Under these circumstances, I would expect a professional organization to have contacted the supplier and requested that they contact me immediately! It has taken 4 different representatives to accomplish very little, to nothing so far. Instead it appears they are doing their best to dodge any responsibility. This falls under the worst customer service of any company, and complete lack of professionality. ADDENDUM: 80 days after order product was delivered! Overstock's response was basically to detail the order process almost identically to my complaint. They finished by saying the order would be delivered. They gave me the carriers phone contact so I could call them! They wanted me to do their job! One they found almost impossible to do. They acted as though that was normal. How long would it have taken if I had not followed up continually? In all my correspondence, Overstock has never addressed the fact that they took my payment when I ordered. Eighty days before they delivered it, and they. never addressed the eighty day delay or the fact that their representatives did virtually nothing after I contacted them.”

Posted 2 years ago

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Overstock.com is rated 2.0 based on 136 reviews