National Pen Company Reviews

"Horrible experience. I just spent 300 plus dollars on an order of pens ad the product qualify is so bad that with one dy of use most imprint has gone away. Please dont use this company and sae your money from being wasted . When contacted them , they are asking me to send them 10 photos minmum of the defective product ( I apready sent them one ) this is just an attempt from them to try to make it so hard for customers that they will eventually give up"

"Beware of Unsolicited Orders and Invoices from Pens.com\r\n\r\nI've had an extremely concerning experience with Pens.com that I feel compelled to share. Our office received an unsolicited box of 250 custom pens accompanied by an invoice for $574.83 (or $2.30 per pen). Upon investigation, no one in our office had placed this order. Despite multiple attempts to resolve this with their customer service, the responses I received were not only unhelpful but also seemed to completely miss the point of my complaint.\r\n\r\nThe company claimed an order was placed online but was unable to provide any tangible proof. They sent an \"order confirmation\" as an email attachment which turned out to be a corrupted file, adding to our suspicions. This, coupled with their failure to adequately address my concerns, leads me to believe that this might be a fraudulent scheme where businesses are sent cheap unsolicited goods along with a hefty invoice, in the hopes that they will be paid without proper verification.\r\n\r\nThis experience has been highly frustrating and time-consuming. I advise caution when dealing with Pens.com, as their business practices seem questionable at best. Such tactics are unacceptable and deserve public awareness."

"Beware of Unsolicited Orders and Invoices from Pens.com\r\n\r\nI've had an extremely concerning experience with Pens.com that I feel compelled to share. Our office received an unsolicited box of 250 custom pens accompanied by an invoice for $574.83 (or $2.30 per pen). Upon investigation, no one in our office had placed this order. Despite multiple attempts to resolve this with their customer service, the responses I received were not only unhelpful but also seemed to completely miss the point of my complaint.\r\n\r\nThe company claimed an order was placed online but was unable to provide any tangible proof. They sent an \"order confirmation\" as an email attachment which turned out to be a corrupted file, adding to our suspicions. This, coupled with their failure to adequately address my concerns, leads me to believe that this might be a fraudulent scheme where businesses are sent cheap unsolicited goods along with a hefty invoice, in the hopes that they will be paid without proper verification.\r\n\r\nThis experience has been highly frustrating and time-consuming. I advise caution when dealing with Pens.com, as their business practices seem questionable at best. Such tactics are unacceptable and deserve public awareness."

"Beware of Unsolicited Orders and Invoices from Pens.com\r\n\r\nI've had an extremely concerning experience with Pens.com that I feel compelled to share. Our office received an unsolicited box of 250 custom pens accompanied by an invoice for $574.83 (or $2.30 per pen). Upon investigation, no one in our office had placed this order. Despite multiple attempts to resolve this with their customer service, the responses I received were not only unhelpful but also seemed to completely miss the point of my complaint.\r\n\r\nThe company claimed an order was placed online but was unable to provide any tangible proof. They sent an \"order confirmation\" as an email attachment which turned out to be a corrupted file, adding to our suspicions. This, coupled with their failure to adequately address my concerns, leads me to believe that this might be a fraudulent scheme where businesses are sent cheap unsolicited goods along with a hefty invoice, in the hopes that they will be paid without proper verification.\r\n\r\nThis experience has been highly frustrating and time-consuming. I advise caution when dealing with Pens.com, as their business practices seem questionable at best. Such tactics are unacceptable and deserve public awareness."

"This company is absurd. I placed an order for over $2,100 in pens. The pens were not packed properly and when the pens were delivered, one box was broken and 216 pens were missing. I contacted Pens.com and was told to take photos of the packaging and tracking info so that they could file a claim with UPS. I did that. Then I waited to get my replacement pens. After calling four times to get them, someone placed an order for the 216 missing pens. After getting the 216 replacement pens, Pens.com started charging for me for the pens. They called me six time to ask me to pay for the pens. I explained over and over again to six different people that these pens were a replacement for the missing pens. Everyone agreed to cancell the bill for the missing pens. This week I got an email stating that they were turning this over to a collection agency for payment. I would never suggest to anyone to make any purchase from Naional Pen. They are totally screwed up and no one knows what they are doing. I am not paying again for the pens I should have gotten in the first place. These pens were paid for when I placed the order. Don't buy from these people or you will regret it! The reviews on thier site or phony."

"I placed an order, paid for it, waited 3-4 weeks and called to find out the status only to be told they don\u2019t show my order even after providing and emailing them my receipt. RE ordered, waited 2 weeks as I was told there would be a rush on the order and they would be overnighted once they were done. Again, can\u2019t find my order."

"The worst customer service experience ever! The pen orders were missing phone number digits then one order had not even 75 pens out of a large order ! Box was just about empty yet they want to still say it wasn't their fault?? We are getting sample pens, calendars etcetera with the RIGHT number so how is it our fault? Also sending a box with few pens when it should have been hundreds still wanting full price . Finally they offered 20% off ! No absolutely not"