“Chichester store. I went in a week ago and was greeted by lovely staff. I spent hundreds of pounds and ordered a new fish tank.
3 different members of staff members said I could get fish within 24hrs which they themselves had done.
There was a manager in for a few days from a different area I was told who stopped me buying any fish on the day I arrived after being told to come back on that day. She infront of me shouted at one member of staff, the member of staff then asked her if she could deal with me as she had a different opinion in which the “manager” said no but just stood there listening and interrupting and over talking one of the other members of staff.
I came in today on day 5 in which the “manager” storms over and shouts at me saying she’s all ready had this conversation with me and I cannot buy any fish or I will be chucked out. This was after explaining to a member of staff the situation and they said they were happy to sell the fish.
This “manager” then told me “you don’t become a manager without knowing something”
I myself used to be a manager and now run my own business and would never speak to the public or other staff members how this rude lady did.
My partner went in a few days ago to get some dog food and again spent over 100 pounds and heard the same lady having a go at someone else.
I’ve been coming into the particular store for years and get great advice from all members of staff but this lady has ruined it for me and I shall not step foot in that store again.”
“Pets at home in general provide inappropriate care for their animals- tiny hamster cages, sawdust, crammed fish tanks, etc. Many products are completely unsuitable and can harm pets, for example the “fluffy bedding” provided for hamsters or the tiny wheels sold for rats. Often, advice is given out which is completely untrue and can lead to the pet living a life of neglect. Pets at home is not a ‘good’ chain pet store to support honestly, especially not buying animals from them.”
“Staff are build to look like they could they punch you in the face.
Would help if the store could clean up the pets mess.
It would be nicer to shop in.”
“Feel like staff could be more helpful towards customers. After all we could go somewhere else. This store(Renfrew)
Would go out of their way to help now it a game of finding the staff to talk to.
Pity when things a tight and stores are crying out for sales”
“No wonder they've disabled their trust pilot! Staff demanded that I pull my scarf up to cover my nose and mouth as I wasn't wearing a mask - I'm exempt but they didn't ask that - were just really rude. I must look an easy target as they didn't approach any other non mask wearers - I'll stick to pets corner in future”
“Rude staff wouldnt sell me goldfish despite havg 125litre tank and a biorb
Wil.never use again
Dispicable service.
Avoid
Avoid
Avoid
Need to train their staff not to be patronising.never shop thr again.seems reviews same 1000 giving one star”
“Farnborough Branch - we tried to have our dogs nails clipped, the ginger haired female twice claimed on different visits that visits were appointment only and that she was finishing her shift shortly, 6pm ! the Groom Room was empty and she was obviously far too lazy to deal with a customer. Poor service and we will not revisit.”
“Came in today to but a collar, lead and dog treats after waiting 10 minutes at an empty till I left with nothing. I saw no staff at all, where were they?”
“They rarely stock what I need in these shops, there are 4 stores I use regularly in my area. Half of the staff are excellent the other half are ignorant or condescending. Most stuff is available cheaper elsewhere although pets at home has been convenient for me in the past, today's final straw of the opening hours changing for the second time and leaving me unable to get food for my exotics I will not be shopping there again. Be aware that deliveries from pets at home have also been incorrect on several occasions too.”
“Yet another delivery has arrived in an over filled and broken box. This happens every time I do an order. I have emailed but no response. The poor courier has to tape together the boxes every time. How are they supposed to deliver parcels that are falling apart because they are simply too heavy. Customers with mobility or strength issues would not be able to lift these parcels. Please train your staff to pack properly and NOT make the parcels so heavy. Because some tins of dog food are packed loose, they arrive badly dented and they damage the cat food boxes. Please improve your packing!”
“Tried to buy goldfish for daughter at pitsea branch, I had to have an interview under caution in my fish keeping skills and tank size etc etc, after telling the lady once the fish outgrows the tank it will be transferred to my pond, I was told my answers did not allow them to sell me a fish, when I tried explaining I have kept fish for 30 plus years and I obviously new more than her tick list and my pond was probally not on her tick chart, the security guard who was in earshot thought he had the right to butt in and put in his Penny's worth, I was with my wife and 4yo daughter so there was no heated exchange, why the security guard felt he had to butt in is beyond me.
Oh and by the way you have at least 50 times more fish than you should in your pokey little tanks, prob why there are always dead or half dead ones floating in your tanks.”
“Staff in falkirk one lady trys to tell u how to keep fish when u have kept them for longer than she has lived, terrible company very rude lady at fish in falkirk.”
“Appalling service at our Chichester branch today.
We bought a tuggy dog toy for our Spanials(£10, so not cheap)
Within a minute of him having it, it started to disintegrate....
We returned it today to get a refund and were told they don't do refunds on dog toys as they are meant to get destroyed.
I Stated that all dog toys should be fit for purpose and last longer that a minute.
I was told that its company policy and if I want to complain then fill my boots.
Watch this space. If your dog toys are not fit for purpose then they should not be sold.
And no, our spanial does not normally destroy his toys. He has quite a soft mouth.
🤔🤔🤔”
“I'd never shop in there qgain, I'm a nervous person as it is never mind shopper and my partner and I went in and we're followed from we entered till we left.
I've been quite getting into reviews and sorry they don't get a good 1 from me. Maybe it was because I was nervous, my partner was comforting me, who knows hut it was litterly like you could here the spy music,they use radios and we heard them, I believed it to be very rude.
Then again they must have problems or they wouldn't need security guards so I've now talked myself into feeling half n half”
“The Groom Room - Chesterfield Store.
Prices are ridiculous - no customer service skills, and they don't know how to clip a dog according to breed standards, also rubbish at clipping dogs nails - don't use them they will scare your pet”
“At Hull St Andrews Quay branch, had to wait over twenty minutes for a member of staff to become available to bag 2 Goldfish. Young female assistant said "I'll plonk them both in a small bag, it'll be easier" . . .”
