“What a joke Rochdale is, 7 times I rang and nobody answered, I realise staff are busy but employ more staff then for gods sake you can never get hold of anyone😩 I shall be shopping elsewhere hopeless store”
“I’ve always had my dogs groomed at pets at home as they’ve always been the best. I have rehomed a dog, Fudge who was groomed by Leanne today at Consett. Such an immaculate job done with a coat I’ve never come across having had similar breeds before. Perfect and great advice about looking after her going forward. She looks like I’ve never seen her before and had compliments on how well she has been groomed. Leanne is so very talented and knowledgable as are all who work at Consett Groom Room”
“The dog groomers R usles and a rip off took my Tina dog cost 45 didn't even cut all his nails left 2 paws out and when he came out was not clean took him to another place and was 15 cheaper done all his nails and he was spotless IL never be back dirty ratten bastards”
“Took my 1 year old JRT to the vets this morning, he had been shaking his head for a couple of days, clearly an issue with his ear, the long and the short of it is as follows, vet looked into the ear and was unable to see anything that may be causing the issue however the vet did say the ear was slightly red and so therefore prescribed some ear drops, she handed us the drops told us if no improvement in a weeks time that we should return for further evaluation, went to pay at reception, £102, I asked how much the consultation was I was informed it was £45, I questioned the cost of the ear drops at nearly £60, asked I could obtain cheaper on line, receptionist told us that we would need a prescription to buy on line, later on I googled the meds we had been prescribed only to find that they were £12,33, I thought it was excessive to charge us almost £50 more so called the vets to express my dissatisfaction, we were told that there was a dispensary charge, I asked if they were aware that new legislation meant that they had to inform us that we could obtain them cheaper, they stated that they were aware of this but we would have needed a prescription to buy on line, I asked if they could have issued us a prescription I was informed “yes but that would be an extra £20” my advice to anybody using this vet to ask the question and ensure that you are not being taken advantage of as we feel we were, needless to say we will not be taken in by them in the future!”
“CROSSHANDS
Told on Sunday ,,by great member of staff ,very pleasant to call back Monday morning for my dogs nails to be clipped.
We called this morning to a negative response “” only one member of staff “”
That’s ok. We will wait .
Anyway. We were called up ,,I informed the young lady. My little dog is 16 yrs of age partially blind ,partially hard of hearing
That when we’ve ALWAYS COME BEFORE ,I hold her and it keeps her settled as she knows my smell ,OOHH NO. ,WE HAVE TO MUZZLE HER ,and I was not allowed to keep her calm .Proper little “jobs worth.”, she wasn’t t thinking of the poor dog. ,just her rules
TWICE ,the muzzle was pulled off ,,dog was panicking ,,started to cough. And she’s prone to fits when stressed .
I said ,OOHH she’s getting stressed. I’ll do it myself
Girl was quite “””ok then”””
I will NEVER CALL IN THE SHOP AGAIN.
AFTER ALL THESE YEARS ,DISAPPOINTED”
“My puppy rufus had his first groom and he was very good little boy he looked gorgeous when he came out of the groomers the lady who looked after rufus loved him and she did a fabulous job thank you so much l give you 10 stars”
“Very rude female staff member when I returned some dog food that had turned to liquid she was very rude that was the Braintree store on Saturday 22nd of August”
“Impossible to place order. Impossible to get assistance on chat line. Impossible to get a phone number to place an order.
impossible to lodge a complaint .
Hope this waste of my time of over an hour now has made some ones day”
“Always use pets at home on a subscription every 6 weeks easier and ready to collect by notification..
Unfortunately I picked everything up on Thursday 13th August 2026 got home and the cat litter tray bags enclosed were the wrong ones it clearly stated on my order Extra Large and a different amount of just large litter bags had been packed ..
Therefore have had to make another journey very disappointed …”
“Pets at Home selling live animals - in transparent plastic boxes stacked on the store shelf - as if they were tomatoes. Yes, these are locusts, along with the firm's other living invertebrates for sale, but respect and kindness and avoidance of cruelty does not have to stop at mammals!! Why not, at the least, a quiet enclosure with grasses if you have to sell them live? Why bung many in a plastic tub causing them to desperately scramble over each other to try to get free? What kind of message is Pets at Home sending to all the children in store? Box 'em up, doesn't matter, it's only insects. Just commerce, convenience and customers then. Really?”
“Today I would like to thank the team at the Farnborough Pets at Home for how they always welcome my boy. He's a bit of a celebrity there, he loves aunty Trina.
Today he had spent the morning in with Emma at Vets for Pets and came out with a better outcome than I had hoped, straight into the arms of the Pets at Home team. That is customer service right there. Thanks to both teams, can't thank them enough. Love from Rocky 💙
Unable to upload picture disappointingly”
“I went to my local Pets at Home store to buy dog food and wormer and flea treatment for my dog. I have regularly bought Wellness Core Low fat dog food from the store.
It appears that the store no longer stock the food I required. So I placed an online order. The total cost was £54.68. I have a VIP card which had a voucher to save £5 on purchases exceeding £50. However I was unable to use this voucher because part of the order was an online order. I queried this with the staff. But they were unable to help. I am very dissatisfied with this . I feel that as the store no longer stock the item I should not be penalised for having to order it online.
The staff were apologetic and helpful but were unable to override the system.
Ref 21003895592”
“Worst experience ever of online shopping. No actual person to talk to just a chat bot. Constantly getting cut off if they just leave the conversation. Items not delivered but wouldn’t send a replacement as they had to investigate it first!! Avoid.”
“My review is based on the service of the Branch Manager in your Alnwick store.
He always produces the most outstanding customer service which totally goes above and beyond that expected.
Today was his day off and he seen me struggling looking for a harness to fit my puppy and he went out of his way to help me - very impressed.”
“Great service and help today at the Clifton moor store
Vicky a member of staff helped me find a product straight away and then helped me with my phone at checkout
10 out of 10 for the service”
“A lovely lady called Claudia helped me to buy the correct harness She was SO helpful and friendly. And then a young man came as well.
This was in Llanishen , Cardiff”
