“Me and my mum went to get some bits for my kittens and Joana one of the lovely ladies in the Enfield Pets at Home was amazing and advised us on the best products for my pets. She gave great recommendations and was so friendly, providing excellent service and we felt confident in buying the right stuff for our kittens!”
“The raven side store the manager is rude condescending. They nothing about keeping fish healthy. They have several tanks on one system and if one tank is infected they will still sale fish from the one next to it which is obviously carrying the same pathogens.when asked why she said they are told to.then was asked to leave store.”
“We went shopping for my son's puppy and Lynne the assistant at keithley was a great help to us. She gave us very good advice and helped us to get exactly what we needed. She showed her knowledge of the products and how we could save money.”
“Andy at the Bicester Store really made my day today by being so helpful, helping me set up their new App and guiding me through it. I so appreciate him going above and beyond to help me in such a pleasant way. Bravo, Andy! I always find the staff there kind and helpful! It makes all the difference and is a great place to shop!”
“REF 16003724640
I visited the Crawley store yesterday for my cat litter, the lovely lady on the till realised l was struggling a little bit and asked one of the young ladies to carry it to the car for me. That’s what I call fantastic customer service. Thankyou both ladies.”
“Shawn who works in the feltham pets at home always so helpful and fantastic customer service.
I have to say all the staff are just wounderful , polite and always welcoming !!!”
“Today I was served by Owyn who gave me.excellent advice and support for my dog who has arthritis. He introduced me to Tricia who gave me exceptional nutritional support for my dogs. Ref. 0105042479”
“Yate Bristol store00839. The staff go above and beyond in this store every time I vist.the staff that stood out to me on this vist(12/02/2024)was a gentleman named Pete.he went above and beyond I couldn’t ask for more.he was very polite and was very patient with me.outstanding service a credit to your company.”
“Went into our local Pets at home store in Newark on Trent to purchase Pro Plan wet cat food for my very fussy feline on 12th June but unfortunately they were out of stock, the gentleman on the till informed me that the store receives deliveries Monday, Wednesday & Friday's so I returned to the store on Thurs 15th but no stock had been received on the delivery. I asked the till assistant if and when they would receive any stock and he passed me onto a female supervisor who went over and above with her customer service, firstly checking if there was any stock in other stores, then checking online when stock would be received if I ordered for a store collection - this was going to be anything upto 7 days. The lady in question did say I could do a home delivery and it would get to me much quicker but just to be 100% sure she would check with the Manager to make sure this was correct as she did not want me to pay for delivery if the timeline would be the same as a collection. After speaking to the Manager I went ahead and placed a home delivery service, I would just like to express my appreciation for the service given to me at my local store - fuss pots food will be delivered on the 19th please forward onto the store my gratitude for the customer service received.”
“Attended the Bury branch at 10am Sunday 3rd July with our 10week old Working Cocker Walter. A young gent approached us as soon as we entered, he was extremely friendly and we advised him we were looking for first harness, lead and natural treats. He asked if Walter was fully vaccinated and when we informed him his vet appointment wasn’t until the following day he retrieved a trolley and a clean mat so that Walter wouldn’t be on the floor. He was absolutely fantastic, very attentive, knowledgeable and seemed genuinely focused on Walter getting the right products. He did not oversell and made sure his harness was well fitted for immediate use. didn’t take note of his name but we are fully kitted out with a variety a 3 peaks items, natural puppy treats and will return to Bury for all his needs. Well done to Pets At Home, your Sunday staff in Bury are first class!”
“Chichester store. I went in a week ago and was greeted by lovely staff. I spent hundreds of pounds and ordered a new fish tank.
3 different members of staff members said I could get fish within 24hrs which they themselves had done.
There was a manager in for a few days from a different area I was told who stopped me buying any fish on the day I arrived after being told to come back on that day. She infront of me shouted at one member of staff, the member of staff then asked her if she could deal with me as she had a different opinion in which the “manager” said no but just stood there listening and interrupting and over talking one of the other members of staff.
I came in today on day 5 in which the “manager” storms over and shouts at me saying she’s all ready had this conversation with me and I cannot buy any fish or I will be chucked out. This was after explaining to a member of staff the situation and they said they were happy to sell the fish.
This “manager” then told me “you don’t become a manager without knowing something”
I myself used to be a manager and now run my own business and would never speak to the public or other staff members how this rude lady did.
My partner went in a few days ago to get some dog food and again spent over 100 pounds and heard the same lady having a go at someone else.
I’ve been coming into the particular store for years and get great advice from all members of staff but this lady has ruined it for me and I shall not step foot in that store again.”
“Hi shannan in the Peterborough branch was lovely , had a tidy cut for my multipoo dolly Rae she did just wat I asked , I will be back to have a full groom definetley recommend shannan thank u guys ...”
“Pets at home in general provide inappropriate care for their animals- tiny hamster cages, sawdust, crammed fish tanks, etc. Many products are completely unsuitable and can harm pets, for example the “fluffy bedding” provided for hamsters or the tiny wheels sold for rats. Often, advice is given out which is completely untrue and can lead to the pet living a life of neglect. Pets at home is not a ‘good’ chain pet store to support honestly, especially not buying animals from them.”
“Staff are build to look like they could they punch you in the face.
Would help if the store could clean up the pets mess.
It would be nicer to shop in.”
“Feel like staff could be more helpful towards customers. After all we could go somewhere else. This store(Renfrew)
Would go out of their way to help now it a game of finding the staff to talk to.
Pity when things a tight and stores are crying out for sales”
