“Yate Bristol store00839. The staff go above and beyond in this store every time I vist.the staff that stood out to me on this vist(12/02/2024)was a gentleman named Pete.he went above and beyond I couldn’t ask for more.he was very polite and was very patient with me.outstanding service a credit to your company.”
“Went into our local Pets at home store in Newark on Trent to purchase Pro Plan wet cat food for my very fussy feline on 12th June but unfortunately they were out of stock, the gentleman on the till informed me that the store receives deliveries Monday, Wednesday & Friday's so I returned to the store on Thurs 15th but no stock had been received on the delivery. I asked the till assistant if and when they would receive any stock and he passed me onto a female supervisor who went over and above with her customer service, firstly checking if there was any stock in other stores, then checking online when stock would be received if I ordered for a store collection - this was going to be anything upto 7 days. The lady in question did say I could do a home delivery and it would get to me much quicker but just to be 100% sure she would check with the Manager to make sure this was correct as she did not want me to pay for delivery if the timeline would be the same as a collection. After speaking to the Manager I went ahead and placed a home delivery service, I would just like to express my appreciation for the service given to me at my local store - fuss pots food will be delivered on the 19th please forward onto the store my gratitude for the customer service received.”
“Attended the Bury branch at 10am Sunday 3rd July with our 10week old Working Cocker Walter. A young gent approached us as soon as we entered, he was extremely friendly and we advised him we were looking for first harness, lead and natural treats. He asked if Walter was fully vaccinated and when we informed him his vet appointment wasn’t until the following day he retrieved a trolley and a clean mat so that Walter wouldn’t be on the floor. He was absolutely fantastic, very attentive, knowledgeable and seemed genuinely focused on Walter getting the right products. He did not oversell and made sure his harness was well fitted for immediate use. didn’t take note of his name but we are fully kitted out with a variety a 3 peaks items, natural puppy treats and will return to Bury for all his needs. Well done to Pets At Home, your Sunday staff in Bury are first class!”
“Chichester store. I went in a week ago and was greeted by lovely staff. I spent hundreds of pounds and ordered a new fish tank.
3 different members of staff members said I could get fish within 24hrs which they themselves had done.
There was a manager in for a few days from a different area I was told who stopped me buying any fish on the day I arrived after being told to come back on that day. She infront of me shouted at one member of staff, the member of staff then asked her if she could deal with me as she had a different opinion in which the “manager” said no but just stood there listening and interrupting and over talking one of the other members of staff.
I came in today on day 5 in which the “manager” storms over and shouts at me saying she’s all ready had this conversation with me and I cannot buy any fish or I will be chucked out. This was after explaining to a member of staff the situation and they said they were happy to sell the fish.
This “manager” then told me “you don’t become a manager without knowing something”
I myself used to be a manager and now run my own business and would never speak to the public or other staff members how this rude lady did.
My partner went in a few days ago to get some dog food and again spent over 100 pounds and heard the same lady having a go at someone else.
I’ve been coming into the particular store for years and get great advice from all members of staff but this lady has ruined it for me and I shall not step foot in that store again.”
“Hi shannan in the Peterborough branch was lovely , had a tidy cut for my multipoo dolly Rae she did just wat I asked , I will be back to have a full groom definetley recommend shannan thank u guys ...”
“Pets at home in general provide inappropriate care for their animals- tiny hamster cages, sawdust, crammed fish tanks, etc. Many products are completely unsuitable and can harm pets, for example the “fluffy bedding” provided for hamsters or the tiny wheels sold for rats. Often, advice is given out which is completely untrue and can lead to the pet living a life of neglect. Pets at home is not a ‘good’ chain pet store to support honestly, especially not buying animals from them.”
“Staff are build to look like they could they punch you in the face.
Would help if the store could clean up the pets mess.
It would be nicer to shop in.”
“Feel like staff could be more helpful towards customers. After all we could go somewhere else. This store(Renfrew)
Would go out of their way to help now it a game of finding the staff to talk to.
Pity when things a tight and stores are crying out for sales”
“No wonder they've disabled their trust pilot! Staff demanded that I pull my scarf up to cover my nose and mouth as I wasn't wearing a mask - I'm exempt but they didn't ask that - were just really rude. I must look an easy target as they didn't approach any other non mask wearers - I'll stick to pets corner in future”
“Rude staff wouldnt sell me goldfish despite havg 125litre tank and a biorb
Wil.never use again
Dispicable service.
Avoid
Avoid
Avoid
Need to train their staff not to be patronising.never shop thr again.seems reviews same 1000 giving one star”
“Farnborough Branch - we tried to have our dogs nails clipped, the ginger haired female twice claimed on different visits that visits were appointment only and that she was finishing her shift shortly, 6pm ! the Groom Room was empty and she was obviously far too lazy to deal with a customer. Poor service and we will not revisit.”
“We visited the gloucester branch today and spoke to two members of staff who were extremely helpful. The staff are always so friendly and happy to help.”
“Came in today to but a collar, lead and dog treats after waiting 10 minutes at an empty till I left with nothing. I saw no staff at all, where were they?”
“Usually the service and products are very good, however on this occasion we were given cat litter (World's Best) in a split bag. It was covered in an outer bag. We didn't realise how split the bag was until we got home (click and collect). This would have made it impossible to use the bag to store the cat litter so we had to decant it carefully into a plastic dustbin we just happened to have available.”
“Today was a very special day for my wife. We purchased two guinea pigs some weeks ago and sadly one died. My wife was devastated. Pets at home have been absolutely fantastic in resolving the situation. Apart from supplying us with another guinea pig "GRACE" they provided a new cage to give the two pigs time to adapt plus food and nibbly bits. Thanks to James and John and all the team at chilwell. Love you all.”
“They rarely stock what I need in these shops, there are 4 stores I use regularly in my area. Half of the staff are excellent the other half are ignorant or condescending. Most stuff is available cheaper elsewhere although pets at home has been convenient for me in the past, today's final straw of the opening hours changing for the second time and leaving me unable to get food for my exotics I will not be shopping there again. Be aware that deliveries from pets at home have also been incorrect on several occasions too.”
“Took our pet dog into new oscott branch to try and find a harness they he could not escape from. The assistant manager and another female shop assistant were so helpful. Tried every single type of harness in shop. Did not try to sell us most expensive and very patient with us and 6 month old puppy until we found one we were most happy with. The pup is an escape artist. They also said we could return it if we were not happy. Well done!!! Thank you”
“Just picked up my dog Honey from The Groomers. She had deShedding and FURminator treatment. She now looks amazing, best treatment I've had from there. Will certainly be going back. Thank you.”
“Yet another delivery has arrived in an over filled and broken box. This happens every time I do an order. I have emailed but no response. The poor courier has to tape together the boxes every time. How are they supposed to deliver parcels that are falling apart because they are simply too heavy. Customers with mobility or strength issues would not be able to lift these parcels. Please train your staff to pack properly and NOT make the parcels so heavy. Because some tins of dog food are packed loose, they arrive badly dented and they damage the cat food boxes. Please improve your packing!”
