“Yate Bristol store00839. The staff go above and beyond in this store every time I vist.the staff that stood out to me on this vist(12/02/2024)was a gentleman named Pete.he went above and beyond I couldn’t ask for more.he was very polite and was very patient with me.outstanding service a credit to your company.”
“Went into our local Pets at home store in Newark on Trent to purchase Pro Plan wet cat food for my very fussy feline on 12th June but unfortunately they were out of stock, the gentleman on the till informed me that the store receives deliveries Monday, Wednesday & Friday's so I returned to the store on Thurs 15th but no stock had been received on the delivery. I asked the till assistant if and when they would receive any stock and he passed me onto a female supervisor who went over and above with her customer service, firstly checking if there was any stock in other stores, then checking online when stock would be received if I ordered for a store collection - this was going to be anything upto 7 days. The lady in question did say I could do a home delivery and it would get to me much quicker but just to be 100% sure she would check with the Manager to make sure this was correct as she did not want me to pay for delivery if the timeline would be the same as a collection. After speaking to the Manager I went ahead and placed a home delivery service, I would just like to express my appreciation for the service given to me at my local store - fuss pots food will be delivered on the 19th please forward onto the store my gratitude for the customer service received.”
“Attended the Bury branch at 10am Sunday 3rd July with our 10week old Working Cocker Walter. A young gent approached us as soon as we entered, he was extremely friendly and we advised him we were looking for first harness, lead and natural treats. He asked if Walter was fully vaccinated and when we informed him his vet appointment wasn’t until the following day he retrieved a trolley and a clean mat so that Walter wouldn’t be on the floor. He was absolutely fantastic, very attentive, knowledgeable and seemed genuinely focused on Walter getting the right products. He did not oversell and made sure his harness was well fitted for immediate use. didn’t take note of his name but we are fully kitted out with a variety a 3 peaks items, natural puppy treats and will return to Bury for all his needs. Well done to Pets At Home, your Sunday staff in Bury are first class!”
“Hi shannan in the Peterborough branch was lovely , had a tidy cut for my multipoo dolly Rae she did just wat I asked , I will be back to have a full groom definetley recommend shannan thank u guys ...”
“We visited the gloucester branch today and spoke to two members of staff who were extremely helpful. The staff are always so friendly and happy to help.”
“Today was a very special day for my wife. We purchased two guinea pigs some weeks ago and sadly one died. My wife was devastated. Pets at home have been absolutely fantastic in resolving the situation. Apart from supplying us with another guinea pig "GRACE" they provided a new cage to give the two pigs time to adapt plus food and nibbly bits. Thanks to James and John and all the team at chilwell. Love you all.”
“Took our pet dog into new oscott branch to try and find a harness they he could not escape from. The assistant manager and another female shop assistant were so helpful. Tried every single type of harness in shop. Did not try to sell us most expensive and very patient with us and 6 month old puppy until we found one we were most happy with. The pup is an escape artist. They also said we could return it if we were not happy. Well done!!! Thank you”
“Just picked up my dog Honey from The Groomers. She had deShedding and FURminator treatment. She now looks amazing, best treatment I've had from there. Will certainly be going back. Thank you.”
“Lady who helped us was informative and helpful. Talked us through everything from fish tank to fish, how to clean and how to feed. Could not of done it without her.”
“we were looking for 12 kilo bags of lilly,s kitchen dog food ...they do a good online delivery to shop or home,...was cheaper than any where else as they gave a voucher code,very good ...and we can do the same next month”
“Arrived on a late Sunday PM just B4 they closed becos we had just picked up a puppy and basically had kept nothing from our previous dog. They were very helpful and we did not feel rushed at all. Can recommend them.”
