“Always use pets at home on a subscription every 6 weeks easier and ready to collect by notification..
Unfortunately I picked everything up on Thursday 13th August 2026 got home and the cat litter tray bags enclosed were the wrong ones it clearly stated on my order Extra Large and a different amount of just large litter bags had been packed ..
Therefore have had to make another journey very disappointed …”
“Usually the service and products are very good, however on this occasion we were given cat litter (World's Best) in a split bag. It was covered in an outer bag. We didn't realise how split the bag was until we got home (click and collect). This would have made it impossible to use the bag to store the cat litter so we had to decant it carefully into a plastic dustbin we just happened to have available.”
“i ordered on line as i have with petwell had to wait and wait for order when came box damaged and did not like the product my friend sent it back for me”
“Went in to the shop in Sydenham, but found that the staff could give me any help on what to choose for my puppy's food as they were not sure on what the differences were,I will say they did try but just did not have the knowledge.”
