Photobox Reviews

2.2 Rating 138 Reviews

28 %

of reviewers recommend Photobox

Company Reviews

Questions

Metrics

2.2

Based on 138 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

Popular Questions:

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How quickly does Photobox resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 43% of reviewers feedback is Photobox takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

55.56%

Industry Average

“ Avoid Like the plaque! You pay for express shipping and be promised a delivery date. only to tell you it can take up to 14days. Then why was i promised to get the item by 2 days? Their customer service is useless. you wont go anywhere with them. Save yourself the hassle and avoid ”

- Andrea

“ Ordered for a birthday over a week ago with wxpress tracked. No photobook and told by customer service just to waiting longer. Feels like a scam rather than a genuine company. Very upset and annoyed. Will never use again! ”

- Jo

“ I spent about 8 hours creating two special photo memory books as Christmas gifts but the books never arrived. It's been over a month now and still not arrived. Apparently they are lost and not trackable. I'm so disappointed. Customer service was good though, very fast and responsive and processed my refund quickly. Will not use again. ”

- Anonymous

Photobox Reviews

Customer Service - Average