Name: PreciousLittleOne
Rating: 3.98

“Waited over 2 weeks to be told item out of stock then a further 2 weeks before receiving refund for item only and not £3.95 postage - never use this site again.”

Helpful Report

Posted 3 years ago

Thank you for your review. Please provide your order details and we will ensure this is investigated for you our order numbers are 7 digits long. Once investigated we will be able to provide an explanation along with a resolution for you. Kind Regards Precious li

Posted 3 years ago

“Ordered a doll on 8th November. Had message to say estimated dispatch date 30th November. Then another message saying it was out of stock and asking if I wanted to order something else. I wanted the doll for a birthday present before that date so have since been chasing for a refund. Each time I send an email, they give my complaint another 'ticket number', so I have several complaints registered, but only ever get automated email saying 'we are still working on....' etc. Tried to phone, hang on for ages. Last time message was they only work till midday! Very angry with them. STILL WAITING for my money back. Surprised they have not gone out of business already. I've order loads of Christmas presents from other online suppliers and most orders arrive next day or within 48 hours. DON'T USE PRECIOUS LITTLE ONE! unless you like losing money.”

Helpful Report

Posted 3 years ago

“Shocking customer service. Ordered a Walker in November. Received an email over a week ago to say it wouldn’t be dispatched till January. Emailed to say I no longer want the item as it was meant to be a Christmas present for our babies first Christmas. Had absolutely no responses at all. Took the money from me in seconds when I placed the order. Not so quick to give the money back. I won’t be ordering from this company again. No wonder they’ve been inundated with shocking reviews lately. Think twice before you order from this company! They’ll spam you with all their latest offers etc but don’t have time to send a reply to your emails.”

Helpful Report

Posted 3 years ago

“Noted order is not available and couldn't get my money for more than a month. What I got is a few auto email keep saying that they will try to sort this out in 7 days. I think they may go out of business. Avoid!!”

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Posted 3 years ago

“Absolutely disgusting I ordered my little boy a Christmas present 3 weeks ago I then got told it was out of stock even though they thought that its just okay to take the money out my bank gave me a ticket number when I contacted them still no better off and to top it off they have closed my ticket number and basically sacked me off, dont order from the absolute useless piece of shits!!”

Helpful Report

Posted 3 years ago

“I have been waiting for over 3 weeks to hear back from them for a refund ond pre-ordered items that now won’t arrive in time for Christmas. Shocking customer service.”

Helpful Report

Posted 3 years ago

“Really poor customer service. Placed order in October 2020 for November delivery. Informed after delivery date that one item was out of stock and the other had been delayed. Told to contact customer service for a refund on the out of stock item - tried calling several times, on hold in a queue for an hour, then cut off. Emailed - told there was a 5-7 working response time - no response received at all. Then contacted about the second to say it had been delayed again and I could have a refund and to contact customer service - same process of emailing and being on hold for an hour and being cut off. Still no further forward - no items and no money back.”

Helpful Report

Posted 3 years ago

“Order no. 2230437 Placed order on 27 Nov with latest dispatch in 2-3 working days. Tracking info still says the same as it did on first day, which is that my order has been sent to the warehouse for picking. Items not received, several emails sent to customer service and several attempts to get through on the phone but no reply and no answer, despite staying 'in a queue' for almost an hour from 9am yesterday! Having read the reviews I'm starting to think I've been ripped off and will be raising a dispute via my bank if I don't receive a response within the next 48 hours.”

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Posted 3 years ago

“AVOID ordering anything - they over promise then fail to deliver, impossible to get a reply that isn't an automated email. Waste of time!”

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Posted 3 years ago

“It has been an awful experience and my query still has not been resolved. I had placed an order using Amazon Pay and then cancelled the order almost immediately. However my card has still been charged and no tracking information has been provided for the order, and the company refuse to get back to me. I have tried contacting the team on the phone for the past 3 days, and have waited almost 2 hours trying to get through with no luck. The call gets disconnected at around 12pm and says they are now closed. After speaking with Amazon, they have said they need PRECIOUS LITTLE ONE to firstly speak to me and try and resolve the matter”

Helpful Report

Posted 3 years ago

“Terrible customer service - Placed order in October with promise of December delivery, only to find when tracking order the est delivery was 31st Dec! Pushed for clarity, have had no choice but to order same item £5 cheaper elsewhere and I’m still waiting to hear from them. Will never buy anything from them again.”

Helpful Report

Posted 3 years ago

“Have ordered a crib bumper and it has never arrived. Precious little one sent an email to day it was with The company that it comes from only for them to email me to say they do not accept orders from precious little one anymore! No answer from emails and no refund! DO NOT USE”

Helpful Report

Posted 3 years ago

“Brought item 9th oct 20 says would be dispatched 30th nov but soon took the money on the 12th oct no item and refusing refund finally had a mesg on facebook saying 7 to 10 days then 3 to 5 days for it to go in customer services so bad no reply for 4days scam company that now owes thousands to people who have not recieved their payed goods”

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Posted 3 years ago

“Been waiting 3 months for an expensive order, so been trying relentlessly to get a refund for which they replied I will get the order in another 2 months!!!”

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Posted 3 years ago

“Terrible customer service. Waited over an hour for someone to pick up the phone. Parcel has still not arrived.”

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Posted 3 years ago

“Awfull experience and still hasn't been resolved. Order two items a couple of months ago and at the last minute they said the delivery has to wait one more month!! Asked for refund a week ago and still waiting...don't waste your time”

Helpful Report

Posted 3 years ago

Thank you for your review. Please provide your order details and we will ensure this is investigated for you our order numbers are 7 digits long. Once investigated we will be able to provide an explanation along with a resolution for you. Kind Regards Precious little one

Posted 3 years ago

“Order at pram cot and bedside crib set everything came on time Expect the bed side crib, Was suppose to come Over two months ago I contacted them and they said they will replace it with another one and will be sent within 2-3 working day have had nothing two weeks later, have emailed but have to wait for them to reply back I’m due to go into have baby next week and really stressing as have not received my order really disappoint wouldn’t recommend ordering.!”

Helpful Report

Posted 3 years ago

Thank you for your review. Please provide your order details and we will ensure this is investigated for you our order numbers are 7 digits long. Once investigated we will be able to provide an explanation along with a resolution for you. Kind Regards Precious little one

Posted 3 years ago

“I have not deceived any goods. You refuse to answer any of my emails or make required refund. I spent 55 minutes on you phone line only to be told the lines were closed down. Worst service I have encountered”

Helpful Report

Posted 3 years ago

Thank you for your review. Please provide your order details and we will ensure this is investigated for you our order numbers are 7 digits long. Once investigated we will be able to provide an explanation along with a resolution for you. Kind Regards Precious little one

Posted 3 years ago

“Hi Hazel, Thanks for contacting PreciousLittleOne. This is an automated message to let you know that we have received your message via Form regarding You are a shocking , untrustworthy company. You take money under false pretences that you will deliver goods but then just keep peoples money and don’t deliver the items we order. Then you promise to refund within 7-10 working days but then revoke on that. Where is my refund you were supposed to refund me over two weeks ago. I am now forwarding all information and receipts to the local ombudsmen and will make it my mission to get you taken off the selling site. . You now have a personalised support ticket (Number: 255223530) within our system that has logged all the information you have supplied. This ticket has been assigned to a member of our team who will contact you directly. At present our average response time is between 8-10 working days. We will respond to your query as soon as we can and appreciate your patience. Alternatively, you can check out our comprehensive help centre and see if you can find the solution to your query while you wait. P.s. To avoid creating duplicate support tickets (which delays our response time to you), please simpy reply to an existing email from our customer support team. Thank you and we will be in touch shortly, This is all you get from customer service with this company been going on for over a month. Do not buy from this company”


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

PreciousLittleOne Reviews