Primrose Reviews

Name: Primrose
Rating: 1.27

1.3 Rating 643 Reviews

6 %

of reviewers recommend Primrose

Company Reviews

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Metrics

1.3

Based on 643 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Primrose 5 star review on 26th June 2020

Gillian

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great water feature with led lights , quick delivery”

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Posted 6 years ago

“Very prompt delivery.”

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Posted 6 years ago

“Quick prompt service, very pleased with purchase.”

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Posted 6 years ago

“Excellent and interesting website - bought some grass edging - excellent product and quick delivery - what more can you ask!?”

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Posted 6 years ago

“Fantastic site easy to use average prices delivered quickly excellent communication”

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Posted 6 years ago

“Item purchased was very good value for money, very quick delivery and easy to use site.”

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Posted 6 years ago

“Primrose is a great place to buy big planters from because they have an excellent selection of sturdy but light and good-looking composites, like fibrecotta. I purchased four 45cm round planters from them as a bulk buy and the price was very good for the quality. The pots arrived really quickly and in perfect condition.”

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Posted 6 years ago

“Great offers on household goods, garden accessories etc”

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Posted 6 years ago

“This company was very efficient in processing an order, which was dispatched within a day. Although postage £4.95 goods arrived safely and in good condition”

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Posted 6 years ago

“Ordered rolled 'brush' for our fence... great quality and very easy to use. Size is exactly as described and colour is very even. Easy product to use and looks great.”

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Posted 6 years ago

“Delivery excellent - goods well packed- product superb”

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Posted 6 years ago

“Quick delivery. Great value. Brilliant service.”

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Posted 6 years ago

“When I read the reviews here, I was concerned that I would be one of many who had a bad experience. But in all honesty, I had a pretty good experience with Primrose, apart from one issue. They mistakenly sent me an entire unit of 72 solar lights rather than the one box of 6 I ordered. It took a little while for them to get back to me when I raised a ticket, but once they did, they quickly arranged a courier to come and collect the surplus boxes. I also ordered a selection of plug plants, all of which arrived in perfect health. I've planted them all out and they're all thriving.”

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Posted 2 years ago

Hi, I am very pleased to hear that you have enjoyed the experience and that our team were able to assist and resolve this with you. - Meredyth

Posted 2 years ago

“Crooks ..do not use.They will take your money and then totally ignore you . Send you some silly reply about 2200 emails a day. Probably all complaints”

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Posted 3 years ago

“FURTHER TO MY REVIEW REGARDING HADLEIGH MISSING CHAIR LEGS THE CHAIRS WITH MISSING ITEMS WERE IN FACT COLLECTED ON THE 19TH BY COURIER AND REPLACEMENT CHAIRS ARRIVED TODAY 22ND COMPLETE 3 DAYS BEFORE PROMISED DELIVERY, CANT FAULT THAT.”

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Posted 4 years ago

“REGARDING MY OTHER REVIEW RE- HADLEIGH MISSING CHAIR LEGS, THE CHAIRS WITH MISSING PARTS WERE IN FACT COLLECTED ON THE 19TH, AND REPLACEMENT CHAIRS ARRIVED TODAY 22ND AND NOT THE 25TH AS PROMISED, SO I CANNOT FAULT THEM”

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Posted 4 years ago

“brought shade sails from them plus an auger to dig holes for posts and had good response with items arriving quickly.”

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Posted 5 years ago

“Foundthe water wall feature that we had been looking for.”

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Posted 6 years ago

“Very disappointed with our Hadleigh 6 seater set . chair's are extremely poorly made making them difficult to assemble. One chair badly engineered making it impossible to assemble Table was scratched top and sides .very poor quality for 599 pounds”

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Posted 2 years ago

Hi, I’m really sorry for the experience you’ve had with us, I’ve sent you an email to hopefully resolve your issue and make up for the service you’ve had. - Meredyth

Posted 2 years ago

“I wish I had read these reviews before ordering! (However please read added review at ending!). I received my order (unlike many others), but the tree was virtually dead! I called (on line 1 for sales, line 2 is permanently closed!) on the day of delivery, and was told yo email with photos. I duly did this and a ticket was raised which says "being processed". One week later, I have heard nothing. I have added a further message to the ticket with no effect. I phone the sales line today, where the employee told me they had no access to information and could not help me in any way, but all returns were being dealt with and to use the website. The website does not recognise my original customer number and I now suspect that I will not see £58 again!! I have to give credit where it is due. I was contacted by Primrose shortly after leaving this review (probably because of it!) and they have given me a full refund with no expectation to send the damaged plant back. The money was returned swiftly, and it's just a shame I had to go through this process to make it happen!”

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Posted 2 years ago

Hi, I have looked into this order and can see that a refund has been requested. I apologise for any inconvenience caused by this experience. - Meredyth

Posted 2 years ago

Primrose is rated 1.3 based on 643 reviews