Primrose Reviews

Name: Primrose
Rating: 1.29

1.3 Rating 656 Reviews

6 %

of reviewers recommend Primrose

Company Reviews

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Metrics

1.3

Based on 656 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Primrose 5 star review on 26th June 2020

Gillian

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely appalling service. Ordered & charged for next day delivery. 16 days after order I received a package - contained only part of my order - unfortunately missing the major & most expensive component (£140's worth missing). Package part undone. Bizarrely I received someone else's order in addition to my part order - bit of their order is missing. If you-re missing a whole load of canopy hooks & cleats somewhere in Aylesbury, then I'm your gal. Perhaps you have my 3m stainless steel pole with eyebolts? Held 22 mins on phone, emailed, held another 20 mins. on phone today. Wondering if Primrose is a bit like the Marie Celeste - just about floating, but clearly totally unmanned. Really fed up & disappointed - & going on reviews, I'm not the only one! My advice? Order from someone else. Peeved I even had to give one star.”

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Posted 7 years ago

“DO NOT BUY FROM THIS COMPANY!!! I have called over 6 times on hold for 10 minutes or more !! Emailed several times no reply !!! This is not how you treat customers!! Shame on you!!”

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Posted 7 years ago

“Avoid - avoid - avoid Worst company ever! Please stay clear. Ordered a garden furniture set for £400, arrived faulty. Promised to send a replacement. Sent the wrong parts and won’t accept a return of goods and won’t refund. Only solution is we will send the right parts this time. Unacceptable”

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Posted 7 years ago

“BEWARE! This company appears to have gone out of business, but still taking payments. Orders not fulfilled, no contactable customer services.”

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Posted 7 years ago

“Placed order 2nd April. Over a month later and having made 4 attempts to contact them and rearrange deliver it has still not turned up. An online business that can’t deliver items is a company going out of business soon”

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Posted 7 years ago

“I ordered 2 buxus trees 3 weeks ago and have had no delivery. They do not answer their phone and the item does not appear when I put the tracking number in! I have since read reviews on this company and they are appalling! Certainly wish I had never ordered-will bd trying to get my money back! DO NOT ORDER ANYTHING FROM THIS COMPANY!!!!”

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Posted 7 years ago

“bought over £3k worth of plants which said would be in stock 27th April, then 1st may then saying 1st July. Customer service is utter garbage, dont answer their phone, dont respond to emails. The guy on the trade line 01189035242 said there is nothing he can do and put the phone down on me, said because its sunny all staff are busy doing other things and couldnt transfer phone call as it was monday morning! if things go wrong be prepared to have a long and arduous battle will never buy from them again”

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Posted 7 years ago

“Awful company! Shocking customer service. Ordered item nearly two weeks ago and despite several assurances I have STILL not received the item. Impossible to speak to someone as they don't answer emails and don't answer the phone either! Been on hold for a total of 127 minutes today on and off all day and STILL not got to speak to anyone! Avoid this company like the plague!”

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Posted 7 years ago

“Rose looks a bit battered,took 6 days from dispatch to delivery!!!DPD rubbish,could even get in touch with primrose,tried 3times and waited 25 mins each time and no answer. I wanted it for a sympathy gift, so very dissatisfied how long it took to arrive!!”

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Posted 7 years ago

“VERY POOR SERVICE. I ordered a passion flower that was in stock. Web site said it would take 7-14 days to deliver. After the 14 days i had no message to say the order was delayed. No one answering the phone. Luckily i ordered through PayPal and have cancelled the order, and still no reply.”

Helpful Report

Posted 7 years ago

“I placed an order for pond plants and water snails with Primrose.Arrived quickly. However, some of the snail shells seemed to be empty. Rang and was on the phone 20mins before they answered. I explained the position and was asked for order number which I couldn't find at the moment. She gave the impressions that it was all too much trouble.I said surely she could find my order through my post code.Finally went off and left on phone for another 5 mins.On her return she said she had been told that there should be something in the shell and wait 3 days. I am not convinced as the empty shells were a different colour from the live snails. Didn't care for their attitude.”

Helpful Report

Posted 7 years ago

“Ordered fruit bushes, states 3 to 5 working day delivery on website. Took over a week for despatch and then not delivered for 8 days after that. Plants looking worst for wear and not sure they will survive. Very disappointed.”

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Posted 7 years ago

“Ordered plant with 3-5days delivery, didn't received anything and no replays from costumer service, Avoid!!”

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Posted 7 years ago

“Terrible service order a poly tunnel on Monday paid for next day delivery product did not turn up with 5 days (Friday) contacted them via email and had a auto response stating they will respond within 3 to 4 days so I called them and was on hold for an hour before customer services answered the phone, I was then told they would ship the order and I would receive it on The filling Monday so I cancelled the order Buy from another supplier”

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Posted 7 years ago

“This truly has been the most awful online experience I have ever had. Placed order in good faith and have been chasing it ever since. The website is misleading with stock levels and timescales. Trying to get a refund processed is a challenge. No one will return your calls and an email I sent remains unanswered 2 weeks later. I will never ever use this company again”

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Posted 7 years ago

“This company accepted my order, took money from my credit card, didn’t deliver my order and have not responded to my emails. The order number I have is showing on their system as something completely different to what I ordered! Beware of this company! I am still awaiting a response and a refund 😡”

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Posted 7 years ago

“Wishing well planter pond arrived on time and looks great in our garden would definitely recommend”

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Posted 7 years ago

“Excellent tiered fountain, really impressive and quick delivery.”

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Posted 7 years ago

“The ordering was easy and the plant was packaged very carefully. Delivery was on time too. Good user friendly website. Will be a returning customer and I will recommend to friends too!”

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Posted 8 years ago

“purchased a rambling rose from this company and it was delivered very quickly and well packaged.”

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Posted 8 years ago

Primrose is rated 1.3 based on 656 reviews