Primrose Reviews

Name: Primrose
Rating: 1.28

1.3 Rating 650 Reviews

6 %

of reviewers recommend Primrose

Company Reviews

Questions

Metrics

1.3

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Primrose 5 star review on 26th June 2020

Gillian

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a sizeable quantity of plants and compost on the 24 th March. To date 5.5 weeks later despite many emails and promises of delivery I have not received a single item. My emails were responded to however the estimated delivery dates have turned out to be fiction. I am starting to feel I have been defrauded.”

Helpful Report

Posted 5 years ago

“Waited to months for an order to arrive and it never did. Sent them numerous emails and never had a response. Just trying to get a refund at this point. Buy from your local gardening centre if possible - ours are doing delivery and I wish I'd just gone with them”

Helpful Report

Posted 5 years ago

“No goods no email replies no contact at all . Never use again !”

Helpful Report

Posted 5 years ago

“Ordered seeds on 31st of March order number 5053311 it’s been so long they must be plants now!! Appalling customer service, tried e mailing several times to get a refund but no reply surprisingly. Do not use this company as with this sort of service they won’t be in business much longer!!”

Helpful Report

Posted 5 years ago

“I ordered a “cast iron” fire pit for £229 which turned out to be a thin steel fire pit so I tried to return it but primrose have not issued a return label or answered any phone calls or emails. I will now try to get a refund via my bank but advise new customers to treat this supplier as totally unreliable”

Helpful Report

Posted 5 years ago

“Very poor service, the products aren’t cheap and then nothing arrived. They take 5 days to reply to your emails, I wouldn’t recommend”

Helpful Report

Posted 5 years ago

“Chased 4 times now, delivery ordered over 3 weeks ago now, no response to each of my chases! They have managed to take the money ok, but no update since! Just e-mailed the CEO, Mark Pearson, as this is unacceptable.. Won't be ordering from here again!!”

Helpful Report

Posted 5 years ago

“DO NOT ORDER - SCAM COMPANY”

Helpful Report

Posted 5 years ago

“I ordered on 11 april and all items had delivery estimated as 5 to 7 days. The funds taken but order not showing on my account on their website. I have emailed to try and confirm order but no response. They are no longer reachable by telephone. I have therefore emailed to cancel and request a refund. Plants ordered from other suppliers at same time who quoted longer delivery times have all arrived.”

Helpful Report

Posted 5 years ago

“What can we do to get this website shut down and get our money back!!! Scammers? I placed an order on April 7th 2020 order number 5143208 doesn’t seem to exist when I go on their tracking system. I have sent several emails concerning my goods and not heard a thing back. DO NOT USE THIS ROBBING WEBSITE.”

Helpful Report

Posted 5 years ago

“Well my items did arrive eventually but the planter was dented and the plants... well this is what £45 worth of plants look like from Primrose.co.uk. 😭😭😭 It’s supposed to be 3x hostas in 2 L pots. Hoping I can return these things and get a refund.”

Helpful Report

Posted 5 years ago

“Uncontactable by email or phone disgraceful . .. yes we understand present issues however taking customers money and taking orders u cant fulfill is not acceptable but i will be getting my money back via Paypal .. do not order with this company total ripoff”

Helpful Report

Posted 5 years ago

“Placed an order on 30 April, number 5046539. This order number doesn't show up on their tracking system. Can't phone them, no number available. Three emeils not answered.”

Helpful Report

Posted 5 years ago

“Order placed, money taken and order confirmed 30th March. 29th April one of four items received, three circulars of little value received, attempts to communicate are bounced to general statements. They need to accept that they can't trade until they can actually deliver and communicate effectively. Three other sources contacted on the same day have all delivered within 10 days.”

Helpful Report

Posted 5 years ago

“Order placed 6th April, payment for £268 taken same day, confirmatory e-mail received stating that 3 x items would be in stock by 9th, 10th and 13th April, and would then be despatched. Have now sent 4 x e-mails, not received any reply, no phone lines available, appalling customer service, would never use this company again. Will now seek refund more in hope than expectation, failing which I will commence proceedings against Primrose for theft.”

Helpful Report

Posted 5 years ago

“Order placed 27/3 (5017464), payment taken same day. Email from Dean Hart, Customer Service to say items despatched 17/4. Only part order received - solar lights, delivered 20/4. Garden furniture (£269.99) still outstanding. Customer Service abysmal, no reply to emails & unable to track order. Have asked for refund on outstanding item but have heard nothing. Would never use this company again”

Helpful Report

Posted 5 years ago

“I spent £350 ordering 7 items and received only one. They have turned off their phones and have not answered any emails I have sent them. I will now have to get my money back from my credit card. They really are a disgrace. Save your money or buy locally because this company does not deserve your business.”

Helpful Report

Posted 5 years ago

“I placed an order on the 28th March Order No 5024307 for £124.85 I waited for weeks. It is morally wrong to take the money when they must have been aware at some point they could not meet the demand. I eventually got my plants and soil from another supplier. I have only received electronic “we are busy emails” in response. I cancelled my order by email on 19th April. I tried to call numerous times. I am still waiting for a refund. I have opened a complaint with PayPal and will be asking my credit card company to refund the money. I am so stressed by all of this. Primrose if you have enough staff to reply to these complaints perhaps you can do me a quick refund. Zita”

Helpful Report

Posted 5 years ago

“Terrible company! Placed an order (£125) over a month ago. They stated the delivery time would be 1-2 weeks. Only one item has arrived so far. I have sent a number of emails to request an update on my order, but received no responses. They have turned off their phonelines so you can’t speak to anyone. Avoid this company! There are plenty of other reputable garden suppliers out there.”

Helpful Report

Posted 5 years ago

“Order placed on the 4/4/20. Since then I have called Primrose repeatedly with no answer as their phone lines are switched off. I have also emailed twice; the first on the 10/4/20, and the second yesterday 27/4/20 with no reply to either email and no update on my purchase. I have no idea if or when my item will be delivered, and so I want to cancel my order and get a full refund, so started proceedings with PayPal. Their service is not just terrible, its non existent. I appreciate COVID-19 is having an effect on many businesses, but most have more contact with their customers, not less. Its shocking. I ordered the same tree from Amazon; roughly the same price and free shipping; ordered, dispatched and delivered within 5 days (not working days, days days). AVOID PRIMROSE!!!!!!!”

Helpful Report

Posted 5 years ago

Primrose is rated 1.3 based on 650 reviews