Primrose Reviews

Name: Primrose
Rating: 1.28

1.3 Rating 650 Reviews

6 %

of reviewers recommend Primrose

Company Reviews

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Metrics

1.3

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Primrose 5 star review on 26th June 2020

Gillian

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Primrose take your money do not deliver will not answer emails worst company I have felt with Ken Franklin postcode Dy130jt”

Helpful Report

Posted 5 years ago

“Ordered plants on 8th April, money taken from account next day, have emailed three times as to when we may receive ordered plants, have not had an answer, disgusting way to treat a customer, quick enough to take the money - where are the plants?”

Helpful Report

Posted 5 years ago

“STOP TAKING ORDERS IF YOU CAN'T MANAGE THE ONES ON ORDER ALREADY! I placed an order 1 month ago, the reason for placing the order with Primrose was that they said a 5 - 7 day delivery. I specifically only selected plants that were available in this delivery time frame, as I wanted to start working on the garden to keep my sanity. I understand that we are in unprecedented times, and I have understood their position up until this point. I have had NO communication from the supplier, even after sending 2 emails and 1 instagram message to ask whether it would be better to cancel the order and place with another supplier seeming they are inundated and then yesterday I received 1 of my 12 plants in the post with NO email to say it was on the way. In addition the website is now saying 3 - 5 days delivery again - why is the company stating this if they are unable to fulfil the orders they already have on?? I look forward to hearing from someone! - but from reading the other comments I won't hold my breath”

Helpful Report

Posted 5 years ago

“Same problems as everyone else. Substantial order placed on 27th March. One small item received without any explanation where or when I’d receive the rest. Several emails sent and generic replies just fobbing me off. I’ve asked for a refund but nothing received. I’ve ordered items from Amazon and ebay, with no problems. Wished I’d not discovered Primrose.”

Helpful Report

Posted 5 years ago

“Ordered on 2 April and 6 weeks later we still have no idea when and if our plants will be delivered. Impossible to speak to customer service, all we get is a generic email every 7-10 days saying that there are delays and possible cancellations. I understand Covid has created a surge in demand and logistical issues, however when we placed our order they were actively advertising online, so it feels like they were just greedy, trying to get as much business as possible without being able to fulfil it. They haven't allowed us to cancel the order, meaning we can't plan our garden as we don't know when things will get delivered. Terrible!”

Helpful Report

Posted 5 years ago

“I really wish I had read more of these reviews, placed order in April received compost...NO PLANTS. Gave benefit of the doubt that they would turn up but NO....not arrived and their phone is on answerphone, no reply to several emails. They have my money of course!”

Helpful Report

Posted 5 years ago

“Words fail me. There has been no action from you whatsoever. Every other mail order company I have dealt with over the past 2 months M&S, Amazon, Mindful Chef, Pipers Farm, Naked Wine, Cotswold etc has delivered more or less on time. If you cannot provide the items then refund my money!!!! Rod”

Helpful Report

Posted 5 years ago

“Ordered plants beginning April and £90 taken immediately. Since then nothing has arrived and Primrose won’t answer my emails. Yet they are still advertising the plants with the same delivery times. Social media is awash with the same criticisms of Primrose.”

Helpful Report

Posted 5 years ago

“Payment taken over a month ago but no order number and no delivery. Legal proceedings the only way forward.”

Helpful Report

Posted 5 years ago

“Placed an order for plants and a growing house at the end of March. Received growing house towards the end of April but no plants. Still waiting for plants. I have now cancelled the order and have a growing house with no plants and so far no refund. Promises about delivery keep being broken. They are obviously taking our money without having any stock and not even knowing when or if they will get it. This is not acceptable. Customer service appalling and they were quick to disconnect their phone service in order to avoid complaints. Poor just doesn't cover it.”

Helpful Report

Posted 5 years ago

“Placed an order 6th April.... no response to emails. Telephone lines not working!!! I have eventually traced that my order was despatched 2nd May. Fantastic?? Not !!!! its 11th May now and no sign of it. The courier company say it 'should' arrive tomorrow, providing they have a driver. Im guessing the bedding plants will be DEAD on arrival!! to make matters worse I have another order that hasn't arrived either. £600 in total! Disgrace doesn't come close. How can they take money on the same day as the order. and offer NO follow up. Covid 19 is just an excuse for a badly managed company”

Helpful Report

Posted 5 years ago

“No products, no refund, no replies to emails. Do not use”

Helpful Report

Posted 5 years ago

“Bad customer service. I ordered my plants on 7th april. I got 76 £ for my plants. Until now nothing, I dnt undestand why they can do slowly like this. I bought it one time and never buy it again. I dnt understand how can they run business without replying email of clients.”

Helpful Report

Posted 5 years ago

“Ordered pink jasmine plant for my friends 50th birthday 3 weeks ago. Have not received. No responses to my emails, although they've taken money out of my account. Appalling way to run a business.”

Helpful Report

Posted 5 years ago

“terrible. products never been delivered despite payment made. No replies to my requests. awful!”

Helpful Report

Posted 5 years ago

“Shame on you primrose. I ordered two hanging baskets still not delivered a month later. No communication nothing. You shouldn't be taking people money and orders if u cant fulfill them”

Helpful Report

Posted 5 years ago

“Awful service! Ignored all of my correspondence, after 5 weeks received 2 items out of the 12 that were ordered, both of which had died and were unusable.”

Helpful Report

Posted 5 years ago

“Placed my order nearly six weeks go. Received part of my order last week, 2 very sad plants, no word where balance of order is. Can't phone as told on Web page no staff will answer and emails are ignored. Yet company still taking orders. Disgraceful customer service.”

Helpful Report

Posted 5 years ago

“Clearly this Company has not thought ahead when the pandemic was at the early stages. You have many complaining customers who you have not delivered their orders to or offered refunds to, me included. What a shoddy company and how wrong to hold onto people’s money and not even contact them back. Despicable service.”

Helpful Report

Posted 5 years ago

“Ordered 5 weeks ago. Company turned off phones and not responding to emails including my request for a refund. Do not order.”

Helpful Report

Posted 5 years ago

Primrose is rated 1.3 based on 650 reviews