River Island Reviews

"Honestly, companies that provide rating service should allow for negative stars. One star is being far more polite compared to what they deserve. I ordered several things from River Island. I should note that I live in the US. Prior to making a purchase, I read the return policy. They state on their website that returns cost $15 dollars and you start a return by going through the returns portal on their website. I completely understood and was willing to pay the $15 dollars as I understand that they are a UK based company. \r\nI received the items and the quality wasn\u2019t great. Out of the 10 items or so, two worked. I immediately went online and started the return process. This is where things go left. When I go to finalize the return to get the shipping label, they tell me that it will cost me $50 dollars to return. I immediately email River Island with screenshots from their website. After a week of going back and forth, they tell me because I ordered from the River Island US website and not the River Island UK website, I would be subject to whatever return shipping price the carrier charged. Mind you this is deducted from your return. Nowhere on their website is that displayed. I provided screenshots of their return page which still hasn\u2019t been updated which is manipulative and deceptive to shoppers. I finally received an email saying they will create a return label for me and I wouldn\u2019t be charged. I return the items immediately. I get my email confirmation of the refund on 11\/4 and they deducted the 50 dollars. It is now 11\/18 and they haven\u2019t responded back with an email saying that they will reverse it. Also their customer service communication is atrocious. Different people are replying to your emails but they aren\u2019t reading previous communication so when you get finally receive a reply (which takes 2-3 business days) mind you it isn\u2019t correct which means you have to reply again and wait again. I WILL NEVER BUY FROM THIS COMPANY EVER AGAIN. No item in their catalog is worth this."

"I ordered a dress from River Island for my bachelorette party. I waited very excitedly for it to arrive all the way from England as I am in America. When I got to me, they had sent me the wrong item. It was a men\u2019s extra large T-shirt. When I first contacted them about this, they try to make me pay for the return when they were the ones who made the mistake. After talking to multiple customer service agents they provided me with a return slip to mail it back to them free of charge. I mailed the return back to them (the returning item was the incorrect item that they sent me instead of the dress). It has since arrived, and I have gotten confirmation email that it has arrived at their facility. Yet I still do not have a refund for the dress that I ordered, and was never actually sent. And I still have a charge of over 100 from them on my account from some thing that they never actually provided and I still don\u2019t have a refund. I originally placed my order in December. It is currently April. I\u2019ve talk to multiple customer service representatives with them. None have helped. I have never in my life had such abysmal service."

"I have been a long time customer of river island. Recently I had an order left in an unauthorised unsafe place, the tracking confirms this with text and a photo. When I got home the goods were not there. Initially customer services were helpful and said they would process a refund. A week later I chased this up and was told they need to start an investigation, which is fine I have nothing to hide but it would have been better if this was actioned initially when I informed them a week prior. I then called customer services 3\/4 times in the following weeks as the emails were going unanswered or taking days to get a reply and when I did it seems as if they hadn't read the evidence\/ emails and we're just default responding , we are happy it's been delivered. Everytime I called I was told the people answering the emails are only contactable through email and I cannot speak to them (customer services) about it or the people dealing with it or a manager. They are uncontactable to the public. Even though they are not reading the emails properly so I needed to discuss it. Yes you read that right I cannot speak to anyone who will listen or help. After a few weeks I had an email again saying that they are happy it's been delivered (to an unauthorised unsafe place), no refund will be provided (no acknowledgement of the facts) and if it does 'show up' I cannot return anything and they are following up with fraud and authorities (again I will assist in anyway I can with this as I am telling the truth) and no more contact will be logged. I must say I am shocked with the service overall, not only the outcome but the tone of the emails, the level of professionalism via email and calls, the fact you cannot speak to anyone via call and the response times. Their goods are actually great which is why I had been a long time customer but I advise you only purchase in store. I just wouldn't want anyone else to have this distressing situation. I also note when looking at places to leave this review that all independent reviewers seems to have a much lower service rating than what's on here ... Strange"

"I ordered some chunky boots for my daughters birthday which i never received, after checking the tracking my parcel was left in my front garden (plant pot) with out authorisation & wasn't secure. I contacted river island & they told me that they did not identify anything that would explain why i didn't receive my order, so the fact that river island find it acceptable for parcels to be left unsecure & unauthorised is very worrying. River island are now refusing to give my money back or send me a replacement (DISGRACE) so had no choice in contacting my bank to explain & they have told me that this is a non compliant delivery as all delivery's must be delivered properly ie, parcel clearly being handed to customer with door open (in photo) or customer authorising parcel being left in a safe place on couriers website & none of these have been complied with so the fact that river island are saying this is SHOCKING. My bank are currently investigating the matter to retrieve my money back but anyone reading this review i would think twice about ordering from river island as they are a (DISGRACE) with rude arrogant customer service advisors!!"

"I ordered some chunky boots for my daughters birthday which i never received, after checking the tracking my parcel was left in my front garden (plant pot) with out authorisation & wasn't secure. I contacted river island & they told me that they did not identify anything that would explain why i didn't receive my order, so the fact that river island find it acceptable for parcels to be left unsecure & unauthorised is very worrying. River island are now refusing to give my money back or send me a replacement (DISGRACE) so had no choice in contacting my bank to explain & they have told me that this is a non compliant delivery as all delivery's must be delivered properly ie, parcel clearly being handed to customer with door open (in photo) or customer authorising parcel being left in a safe place on couriers website & none of these have been complied with so the fact that river island are saying this is SHOCKING. My bank are currently investigating the matter to retrieve my money back but anyone reading this review i would think twice about ordering from river island as they are a (DISGRACE) with rude arrogant customer service advisors!!"

"I have ordered something and paid for next day delivery, I was expecting to get my delivery next day not 3rd or 4rd day otherwise I would waith for free delivery in 5 days !then I received amail that my order is gone come estimated in 4 days since I place the order completely cheating just to take you\u2019re money and I was call the customer service to tell them I expect my order to come next day that\u2019s what says on websites then hi said wait till 3rd day wtf I\u2019ve paid for next day delivery cheaters be aware wend u place you\u2019re order next day delivery it wouldn\u2019t come !"

"Gender neutral party wear. \r\nI am 25 Yr old male and had arranged to shop at RI Manchester with two female co-workers for my outfit for Christmas party. Unfortunately due to illness they couldn't make it. \r\nSo they rang me and RI ahead with ideas. \r\nAt store nothing was too much trouble I was able to try multiple outfits with assistance and positive feedback from staff. \r\nI finally decided on silver body top trousers and shorts,depending on shoes. \r\nThanks to kind assistance of RI staff I will attend this years Christmas party with new found confidence."