River Island Reviews

3.2 Rating 444 Reviews

54 %

of reviewers recommend River Island

Company Reviews

Questions

Metrics

3.2

Based on 444 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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How does River Island deliver?

Helpful Report

(1 week ago)

River Island delivers items by Courier and Postal Service.

Helpful Report

(1 week ago)

57.14%

Industry Average

“ River Island are a complete joke to order online from. They are a disgrace. I ordered items and paid for special delivery in 24hrs. We never got delivery. They use An Post and they make An post look really bad too. I ordered items of significant value and they accept An Posts word for a delivery on a Sunday and we all know they never deliver on Sunday. It’s a complete joke. ”

- Anonymous

“ I have ordered something and paid for next day delivery, I was expecting to get my delivery next day not 3rd or 4rd day otherwise I would waith for free delivery in 5 days !then I received amail that my order is gone come estimated in 4 days since I place the order completely cheating just to take you’re money and I was call the customer service to tell them I expect my order to come next day that’s what says on websites then hi said wait till 3rd day wtf I’ve paid for next day delivery cheaters be aware wend u place you’re order next day delivery it wouldn’t come ! ”

- Eleonora Morariu

“ I did pay 6£ for them to bring my parcel ok the next day. They didn’t brought it on the day that it supposed to be delivered plus they didn’t gave me the option to re-delivery they brought that to the store to me to collect it. Very disappointed with this shop I will not recommend it to anyone. ”

- Anonymous

River Island Reviews

Delivery - Average