River Island Reviews

3.3 Rating 427 Reviews

56 %

of reviewers recommend River Island

Company Reviews

Questions

Metrics

3.3

Based on 427 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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How does River Island deliver?

Helpful Report

(4 weeks ago)

River Island delivers items by Courier and Postal Service.

Helpful Report

(4 weeks ago)

37.50%

Industry Average

“ I did pay 6£ for them to bring my parcel ok the next day. They didn’t brought it on the day that it supposed to be delivered plus they didn’t gave me the option to re-delivery they brought that to the store to me to collect it. Very disappointed with this shop I will not recommend it to anyone. ”

- Anonymous

“ They delivered my item very late so I emailed their customer services team for a refund on my delivery fee. ”

- Anonymous

“ oredered jeans feels like an eternity ago never arrived but constantly told by customer service they did. T hen after ten further emails told no could not be deliverd as not enough delivery information. have now asked where my money is and ten emails back saying customer service will be in touch possibly the worst customer service next to British gas just terrible. ”

- Kim Lelliott

River Island Reviews

Delivery - Slow