River Island Reviews

3.2 Rating 448 Reviews

54 %

of reviewers recommend River Island

Company Reviews

Questions

Metrics

3.2

Based on 448 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How do I contact River Island?

Helpful Report

(3 weeks ago)

You can contact River Island by Telephone, Email and Live Chat.

Helpful Report

(3 weeks ago)

70.83%

Industry Average

“ I would just like to say that I was blown away with the help from a lovely assistant in your Livingston store today. Nothing was too much for this lovely lady by the name of Dawn. It was a pleasure to shop and be given the help and advice since I was on my own. I asked her her name so that I could write this review. More stores definitely need a Dawn. Fabulous service. Thank you for making a grand choice in an employee. 👏👏 ”

- Rachael Ferguson

“ What an amazing service at store147in Worthing the manager customer service was above and beyond ”

- sharon mansfield

“ Customer service was amazing today in store from a lovely lady Denise in Glasgow store in argyle st ”

- Ashleigh

River Island Reviews

Customer Service - Good