River Island Reviews

3.3 Rating 426 Reviews

56 %

of reviewers recommend River Island

Company Reviews

Questions

Metrics

3.3

Based on 426 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does River Island deliver? How long does River Island take to deliver? Does River Island deliver on time? How is accuracy and good condition of items delivered by River Island?

Returns

How is River Island returns process?

Customer Service

How can I contact River Island? How quickly does River Island resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of River Island.

Visit Website

How quickly does River Island resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 54% of reviewers feedback is River Island takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

50.00%

Industry Average

“ Ordered items on15th may items due by 19th may Now today 22nd items still not recieved store staff as much as useless may as well be self service there as for customer service complete and utter joke no help what’s so ever we can only offer refund what’s the point of customer service if they don’t help if that was next or Amazon they would reorder it for you ”

- Anonymous

“ I have ordered something and paid for next day delivery, I was expecting to get my delivery next day not 3rd or 4rd day otherwise I would waith for free delivery in 5 days !then I received amail that my order is gone come estimated in 4 days since I place the order completely cheating just to take you’re money and I was call the customer service to tell them I expect my order to come next day that’s what says on websites then hi said wait till 3rd day wtf I’ve paid for next day delivery cheaters be aware wend u place you’re order next day delivery it wouldn’t come ! ”

- Eleonora Morariu

“ Zero customer service, have returned an order 45 days ago, still no refund given, have contacted customer services 4 times and they keep saying they will process the refund. Like, is this a joke? ”

- Anonymous

River Island Reviews

Customer Service - Average