River Island Reviews

3.2 Rating 448 Reviews

54 %

of reviewers recommend River Island

Company Reviews

Questions

Metrics

3.2

Based on 448 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does River Island deliver? How long does River Island take to deliver? Does River Island deliver on time? How is accuracy and good condition of items delivered by River Island?

Returns

How is River Island returns process?

Customer Service

How can I contact River Island? How quickly does River Island resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of River Island.

Visit Website

How quickly does River Island resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 54% of reviewers feedback is River Island takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

70.83%

Industry Average

“ Excellent customer service great quality clothing love their shoes so nice to wear out and comfortable .Excellent for online delivery clothing has got better great website to order from fast delivery Better than other high street stores. ”

- Geraldine

“ Excellent service and was served by a lovely young lady called Amna at the Meadowhall store. The second time this young lady has served me ,very pleasant and helpful. Thankyou Amna I shall be back Love my clothes I’ve bought my favourite shop. ”

- Mrs Hazel Smout

“ Ordered items online excellent service lovely clothing even their shoes are so comfortable love their clothing excellent quality had my ordered delivered in a day .Would highly recommend River Island for their great clothing and shoes ”

- Geraldine

River Island Reviews

Customer Service - Good