River Island Reviews

3.3 Rating 426 Reviews

56 %

of reviewers recommend River Island

Company Reviews

Questions

Metrics

3.3

Based on 426 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Does River Island deliver on time?

Helpful Report

(1 week ago)

Greater than 35% of reviewers feedback is River Island normally delivers on time.

Helpful Report

(1 week ago)

37.50%

Industry Average

“ Absolute shambles with receiving a order. I was promised delivery within 5 days when I purchased some shoes for an event. I did not receive them and in spite of 17 emails back and forth still not arrived. Customer service were unresponsive to my emails, I had to phone twice to the head office still no delivery. I have asked for a refund today as the whole fiasco is laughable. Would definitely think twice before ordering again. ”

- lynne

River Island Reviews

Delivery - Slow